Introduction
This manual provides essential information for the safe and efficient operation, maintenance, and troubleshooting of your Segway Ninebot E2 Pro Electric Scooter. Please read this manual thoroughly before using your scooter to ensure optimal performance and safety.

Image: The Segway Ninebot E2 Pro Electric Scooter, showcasing its sleek black design and overall structure.
Safety Guidelines
Your safety is paramount. Always adhere to the following guidelines:
- Always wear a helmet and appropriate safety gear (knee pads, elbow pads) when riding.
- Familiarize yourself with local laws and regulations regarding electric scooter usage.
- Perform a pre-ride inspection: check brakes, tire pressure, and overall scooter condition.
- Avoid riding in wet conditions, heavy rain, or on slippery surfaces.
- Do not exceed the maximum weight limit of 265 pounds.
- Maintain a safe distance from other vehicles and pedestrians.
- The Segway E2 Pro is UL-2272 certified, meeting strict safety standards for reliable performance.
What's in the Box
Upon unboxing your Segway Ninebot E2 Pro, ensure all the following components are present:
- Ninebot E2 Pro Electric KickScooter
- Charger
- Accessory Box (containing screws, hex wrench, etc.)
- User Manual (this document)
Setup
Follow these steps to set up your new electric scooter:
- Unfold the Scooter: Carefully lift the stem until it locks into place. Ensure the folding mechanism is securely latched.
- Install the Handlebar: Attach the handlebar to the stem, aligning the arrow on the handlebar with the arrow on the stem. Secure it with the provided screws and hex wrench.
- Initial Charge: Before first use, fully charge the scooter. Connect the charger to the charging port located on the neck of the scooter. The indicator light on the charger will turn green when fully charged.
- Activate and Connect to App: Download the Segway-Ninebot app from your smartphone's app store. Follow the in-app instructions to activate your scooter and connect it via Bluetooth. The app allows for firmware updates, riding data tracking, and security features like Apple FindMy integration.

Image: Front view of the Segway Ninebot E2 Pro, showing the front wheel, fender, and lower stem.

Image: A smartphone screen displaying the Apple FindMy app, indicating seamless integration for tracking the Segway E2 Pro scooter.
Video: An official overview of the Segway E2 electric scooter, demonstrating its features and ease of use. This video provides a visual guide to the scooter's design and basic functionality.
Operating Your Scooter
The Segway Ninebot E2 Pro is designed for intuitive operation:
- Power On/Off: Press the power button on the dashboard once to turn on the scooter. Press and hold for 2 seconds to turn it off.
- Riding Modes: The scooter features multiple riding modes (Eco, Drive, Sport) to suit different needs. Press the power button twice to switch between modes.
- Eco Mode: Max speed 9.3 mph, range up to 24.9 miles.
- Drive Mode: Max speed 12.4 mph, range up to 21.7 miles.
- Sport Mode: Max speed 15.5 mph, range up to 16.8 miles.
- Acceleration: Gently press the thumb throttle on the right handlebar to accelerate.
- Braking System: The scooter is equipped with an efficient dual braking system, featuring a front drum brake and a rear electric brake for quick and responsive stops.
- Dashboard: The large 2.8-inch dashboard provides clear visibility of crucial ride data, including speed, battery level, and riding mode.
- Traction Control System (TCS): Enhanced stability ensures confident navigation across various terrains. Use caution on wet or slippery surfaces.
- Lighting: The scooter features an anti-glare front light with a 13.5m range, front and rear direction indicators, and a rear brake light for increased visibility and safety.

Image: Close-up of the Segway Ninebot E2 Pro's integrated handlebar and 2.8-inch large dashboard, showing the power button, riding mode toggle, and direction indicator buttons.

Image: Diagram illustrating the efficient dual braking system of the Segway Ninebot E2 Pro, highlighting the front drum brake and rear electric brake.

Image: Visual representation of the Traction Control System (TCS) on the Segway Ninebot E2 Pro, showing how it increases stability on various road conditions.

Image: Overhead view of the Segway Ninebot E2 Pro with its front light illuminated, demonstrating its ability to light up your way in low-light conditions.
Maintenance
Proper maintenance ensures the longevity and performance of your scooter:
- Tire Care: The scooter features patented 10-inch Segway tires with a puncture-proof tubeless design, requiring less maintenance. Regularly inspect tires for wear and tear.
- Battery Management System (BMS): The smart BMS protects battery safety in riding, charging, and storing, maximizing battery longevity. Avoid fully draining the battery and store in a cool, dry place.
- Cleaning: Use a soft, damp cloth to clean the scooter. Do not use high-pressure water jets or corrosive cleaners.
- Water Resistance: The scooter body has an IPX4 water resistance rating, and the battery pack has an IPX6 rating. While resistant to splashes, avoid submerging the scooter in water.

Image: Cross-section view of the patented 10-inch Segway tires, highlighting the super air-tight material layer and puncture-proof tubeless design for less maintenance.

Image: Diagram illustrating the Smart Battery Management System (BMS) with its six protection mechanisms, including short circuit, overcurrent, undervoltage, temperature, overcharging, and over-discharging protection.

Image: Visual showing water splashing on the rear wheel of the Segway Ninebot E2 Pro, indicating its IPX4 water resistance for the scooter body and IPX6 for the battery pack.
Troubleshooting
If you encounter issues with your scooter, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Scooter does not power on. | Low battery, loose connections, power button malfunction. | Charge the battery fully. Check all cable connections. If problem persists, contact support. |
| Reduced range or speed. | Low battery, riding mode, terrain, rider weight, tire condition. | Ensure battery is fully charged. Switch to Eco mode for maximum range. Check tire pressure. |
| Error code displayed on dashboard. | System malfunction, sensor issue. | Refer to the Segway-Ninebot app for specific error code definitions and troubleshooting steps. Restart the scooter. |
| Brakes not responsive. | Brake cable adjustment needed, worn brake pads. | Inspect brake cables and adjust if loose. If brake pads are worn, they may need replacement by a qualified technician. |
For more detailed troubleshooting or issues not listed here, please refer to the official Segway-Ninebot app or contact customer support.
Technical Specifications
| Feature | Specification |
|---|---|
| Model Name | Ninebot eKickScooter E2 Pro |
| Max Speed | 15.5 mph (25 km/h) |
| Max Distance Range | 24.9 Miles (Eco Mode) |
| Motor Power | 350W (Peak 750W) |
| Max Climbing Slope | 18% |
| Weight Limit | 265 Pounds |
| Product Dimensions (LxWxH) | 45.9"L x 21.2"W x 48"H |
| Item Weight | 18.8 Kilograms |
| Charging Time | 5.5 Hours |
| Brake Style | Front drum brake, Rear electric brake |
| Water Resistance (Scooter Body) | IPX4 |
| Water Resistance (Battery Pack) | IPX6 |
| Tire Type | Pneumatic Rubber (Hollow Solid) |
| Handlebar Type | Fixed |
Warranty and Support
Warranty Information: The Segway Ninebot E2 Pro comes with a 2-year limited warranty. Please refer to the warranty manual for detailed information regarding coverage and terms. Keep your proof of purchase for warranty claims.
Customer Support: For technical assistance, warranty claims, or any other inquiries, please visit the official Segway website or contact their customer support team. You can also refer to the comprehensive User Manual (PDF) for additional details.