1. Introduction and Product Overview
Thank you for choosing the BESTHERM FREYA 1500W Electric Radiator. This manual provides essential information for the safe installation, operation, and maintenance of your new heating appliance. Please read it thoroughly before use and retain it for future reference.
The FREYA 1500W radiator features a ceramic and film heating core, designed to provide gentle, homogeneous heat. This technology ensures a rapid temperature rise and sustained comfort without drying out the air, even after the unit is switched off. It is an efficient dry inertia radiator, consuming less energy than traditional convectors while maintaining a stable and pleasant temperature in rooms up to 15 m².
Image 1.1: Front view of the BESTHERM FREYA 1500W Electric Radiator, highlighting its sleek white design and 2-year warranty.
Image 1.2: Detailed view of the ceramic and film heating core, illustrating its components for rapid and gentle heat distribution.
2. Safety Instructions
WARNING: Failure to follow these safety instructions may result in fire, electric shock, or injury.
- Always ensure the radiator is installed by a qualified electrician in accordance with local electrical codes.
- Do not cover the radiator. Covering the radiator can cause overheating and fire.
- Keep flammable materials (curtains, furniture, etc.) at a safe distance from the appliance.
- This appliance is equipped with a child safety lock feature to prevent accidental changes to settings.
- An overheat protection system is integrated to automatically shut off the radiator if it reaches an unsafe temperature.
- The radiator has an IP24 rating, indicating protection against solid objects over 12.5mm and splashing water from any direction. However, do not install in areas where it may be directly exposed to water.
- Do not insert objects into any openings on the radiator.
- Disconnect the power supply before performing any cleaning or maintenance.
3. Setup and Installation
The BESTHERM FREYA radiator is designed for wall mounting. Mounting hardware is included for easy installation.
3.1 Dimensions and Placement
Image 3.1: Dimensions of the FREYA 1500W radiator, measuring 80 cm in length, 45 cm in height, and 12.5 cm in depth, with a weight of 9.1 kg.
Ensure adequate clearance around the radiator for proper heat circulation and safety. The radiator is suitable for heating areas up to 15 m².
3.2 Electrical Connection
This appliance requires a three-phase connection. Always connect the Neutral (Blue wire) and Phase (Brown or Red wire). The Black wire should only be connected for control via a central thermostat. Do not connect the Black wire to earth.
Image 3.2: Electrical connection diagram, illustrating the correct wiring for Neutral (Blue), Phase (Brown/Red), and the optional Black wire for central thermostat control. Emphasizes not connecting the Black wire to earth.
3.3 Installation and Programming Videos
For detailed visual guides on installation and programming, scan the QR code below or visit the BESTHERM YouTube channel.
Image 3.3: QR code to access BESTHERM's official YouTube channel for installation and programming video tutorials. Visit BESTHERM YouTube Channel
4. Operating Instructions
The FREYA 1500W radiator features an intuitive LCD touch screen for easy control and programming.
4.1 Basic Operation
Use the touch screen controls to adjust the desired temperature. The display will show the current settings and temperature.
4.2 Programming Modes
The radiator offers comprehensive programming options to suit your lifestyle and optimize energy consumption:
- Pre-recorded Weekly Programs: Choose from 3 pre-set weekly programs.
- Customizable Program: Create 1 personalized weekly program to match your specific heating needs.
- 6 Pilot Wire Modes: Utilize modes such as Comfort, Eco, Frost Protection, and more, if connected via a pilot wire system.
4.3 Window Open Detection
The radiator includes a window open detection feature. If a window is opened, the radiator will automatically reduce its heating output to save energy.
5. Maintenance
Regular maintenance ensures the longevity and efficient operation of your radiator.
- Cleaning: Ensure the radiator is switched off and unplugged before cleaning. Use a soft, damp cloth to wipe the exterior. Do not use abrasive cleaners or solvents.
- Dust Removal: Periodically remove dust from the air vents using a soft brush or vacuum cleaner attachment to maintain optimal airflow.
- Inspection: Regularly check the power cord and plug for any signs of damage. If any damage is found, contact customer support immediately.
6. Troubleshooting
If you encounter issues with your BESTHERM FREYA radiator, refer to the following common solutions:
- Radiator not heating:
- Check if the power supply is connected and the circuit breaker is on.
- Ensure the radiator is switched on and the desired temperature is set higher than the ambient temperature.
- Verify that the child safety lock is not activated, preventing temperature adjustments.
- Uneven heating:
- Ensure no objects are blocking the radiator's heat output.
- Check for drafts or open windows that might trigger the window open detection feature.
- Display not working:
- Try resetting the radiator by turning off the power at the main switch for a few minutes, then turning it back on.
If the problem persists after attempting these solutions, please contact BESTHERM customer support.
7. Specifications
| Feature | Specification |
|---|---|
| Brand | Bestherm |
| Model | FREYA 1500W |
| Color | White |
| Dimensions (L x W x H) | 80 cm x 12.5 cm x 45 cm |
| Weight | 9 Kilograms |
| Heating Method | Dry Inertia (Ceramic + Film) |
| Power Source | Electric Cord |
| Mounting Type | Wall Mount |
| Special Features | Child Lock, Window Open Detection, Overheat Protection |
| IP Rating | IP24 |
| Recommended Use | Indoor (Office, Home) |
8. Warranty Information
The BESTHERM FREYA 1500W Electric Radiator comes with a 2-year warranty from the date of purchase. This warranty covers manufacturing defects under normal use. Please retain your proof of purchase for warranty claims. The warranty does not cover damage caused by improper installation, misuse, or unauthorized repairs.
9. Support and Contact Information
BESTHERM is committed to providing responsive customer service. Our support team is based in France and is available to assist you with any questions or issues.
Image 9.1: BESTHERM customer service details, including online FAQ, phone, and email support.
- Online FAQ: Visit our website for frequently asked questions and detailed guides: www.bestherm.fr/pages/faq
- Telephone Assistance: Call us at 03 20 47 05 37
- Email Support: Contact us via email at sav@hom-y.fr