1. Product Overview
The Rongta RP326-USE is an 80mm thermal receipt printer designed for various business environments such as retail stores, restaurants, and kitchens. It features high-speed printing, an auto-cutter, and multiple connectivity options including USB, Serial, and Ethernet. This printer is built for efficiency and reliability, offering a cost-effective solution for receipt printing without the need for ink cartridges or ribbons.
Image: The Rongta RP326-USE thermal receipt printer, showcasing its compact design and paper output slot.
2. Package Contents
Upon opening the package, please verify that all components are present:
- Rongta RP326-USE Thermal Receipt Printer
- Power Adapter
- USB Cable
- Serial Cable (if applicable)
- Ethernet Cable (if applicable)
- Thermal Paper Roll
- User Manual (this document)
Note: The specific cables included may vary based on the purchased model variant.
3. Setup Guide
3.1 Connecting the Printer
The RP326-USE printer offers multiple connectivity options: USB, Serial, and Ethernet. Choose the appropriate connection method for your system.
- Power Connection: Connect the power adapter to the printer's power port and then plug it into a power outlet.
- USB Connection: Connect one end of the USB cable to the printer's USB port and the other end to an available USB port on your computer or POS system.
- Serial Connection: Connect the serial cable to the printer's serial port and to the serial port on your computer or POS system.
- Ethernet Connection: Connect an Ethernet cable from the printer's LAN port to your network router or switch. This allows multiple devices on the network to access the printer.
Image: Rear view of the Rongta RP326-USE printer, highlighting the Serial, USB, LAN, Cash Drawer, and Power ports for connectivity.
Image: Illustration showing multiple Rongta POS printers connected via Ethernet, enabling them to work together in a networked environment.
3.2 Loading Thermal Paper
The printer uses 80mm wide thermal paper rolls.
- Press the "Open Cover" button (usually located on the side or front) to open the paper compartment cover.
- Insert the thermal paper roll with the printing side facing up, ensuring it unwinds from the bottom.
- Pull a small length of paper out past the cutter.
- Close the paper compartment cover firmly until it clicks into place.
3.3 Driver Installation
The Rongta RP326-USE supports Windows, macOS, and Linux operating systems. Drivers are typically provided on a CD included with the printer or can be downloaded from the official Rongta website.
- Insert the driver CD into your computer's CD-ROM drive or navigate to the downloaded driver file.
- Follow the on-screen instructions to install the printer driver.
- After installation, configure the printer settings in your operating system's printer preferences.
Image: The Rongta RP326-USE printer connected to a laptop, illustrating its compatibility with Windows, macOS, and Linux operating systems.
4. Operating Instructions
4.1 Basic Printing
Once the printer is connected and drivers are installed, you can initiate printing from your POS software or application. The printer supports standard ESC/POS commands for receipt formatting.
- Ensure the printer is powered on and the "POWER" indicator light is solid.
- Send a print command from your POS system or software.
- The printer will automatically print the receipt and use its auto-cutter to cleanly cut the paper.
Image: The Rongta RP326-USE printer in operation, demonstrating its high-speed printing capability and automatic paper cutting function.
Image: The Rongta RP326-USE printer integrated into a point-of-sale station, ready for transaction processing.
4.2 Cash Drawer Connection
The printer supports connection to a cash drawer. Connect the cash drawer's RJ11/RJ12 cable to the dedicated cash drawer port on the back of the printer. The cash drawer will open automatically upon receipt printing, depending on your POS software configuration.
4.3 Wall Mounting
For space-saving installations, the RP326-USE features two hanging holes on the bottom, allowing for wall mounting.
Image: A visual representation of the Rongta RP326-USE printer's wall-mountable design and its compatibility with cash drawers.
5. Maintenance
5.1 Cleaning the Printer
Regular cleaning helps maintain print quality and extends the printer's lifespan.
- Turn off the printer and unplug the power cord before cleaning.
- Use a soft, lint-free cloth lightly dampened with water or isopropyl alcohol to wipe the exterior of the printer.
- Gently clean the thermal print head with a specialized thermal print head cleaning pen or a cotton swab lightly dampened with isopropyl alcohol. Allow it to dry completely before use.
- Remove any paper dust or debris from the paper path.
5.2 Overheating Protection
The printer is equipped with an overheating protection function. If the printer becomes too hot during prolonged use, it may temporarily pause operation to cool down. This is a normal safety feature to prevent damage and ensure long service life. Allow the printer to cool before resuming operations.
6. Troubleshooting
6.1 Common Issues and Solutions
| Problem | Possible Cause | Solution |
|---|---|---|
| Printer not responding | Power off, cable disconnected, driver issue. | Ensure power is on, check all cable connections (USB/Serial/Ethernet), reinstall or update drivers. |
| No paper or paper jam | Paper roll empty, improperly loaded paper. | Load a new paper roll correctly, clear any jammed paper. |
| Unclear or faded printing | Low print head temperature, dirty print head, poor quality paper. | Clean the thermal print head, ensure correct paper type (thermal paper), adjust print density settings if available. |
| Auto-cutter not working | Paper jam near cutter, cutter mechanism obstruction. | Clear any paper debris around the cutter. If the issue persists, contact support. |
| Not compatible with certain apps (e.g., Doordash, Uber Eats, Square, GrubHub) | Software specific limitations. | This printer is not designed to work with all third-party delivery or POS applications. Verify system and application compatibility before purchase. |
7. Specifications
| Feature | Detail |
|---|---|
| Model Name | Thermal Receipt Printer (RP326-USE) |
| Printing Technology | Thermal |
| Print Width | 79.5±0.5mm (80mm) |
| Paper Width | 3 1/8" (80mm) |
| Max Print Speed (Monochrome) | 250mm/sec |
| Resolution | 203 dpi |
| Connectivity Technology | USB, Ethernet, Serial |
| Auto Cutter | Yes |
| Cash Drawer Support | Yes |
| Operating System Compatibility | Windows, macOS, Linux |
| Product Dimensions | 7.5"D x 5.5"W x 5.6"H (19.05 x 13.97 x 14.22 cm) |
| Item Weight | 4.05 pounds (1.84 kg) |
| Power Supply | External Power Adapter |
8. Warranty and Support
Rongta products are manufactured with high quality standards. For warranty information and technical support, please refer to the documentation included with your purchase or visit the official Rongta website. Ensure you have your model number (RP326-USE) and purchase details ready when contacting support.
For further assistance, you may contact the manufacturer, RONGTA.
9. Important Notes
- This printer does not require a ribbon or ink cartridge as it uses thermal printing technology.
- The printer does not support Wi-Fi or Bluetooth connectivity.
- Always use high-quality thermal paper for optimal print results and to prolong the life of the print head.
