Established in 2009, Rongta Tech is a leading manufacturer specializing in commercial printing solutions, including thermal receipt, portable, and barcode label printers.
Rongta Tech (Rongta Technology Group Co., Ltd.), established in 2009, is a prominent manufacturer of advanced commercial printing equipment.
They offer a wide array of products including thermal receipt printers, mobile and portable printers, label makers, barcode printers, and POS peripherals. With a robust manufacturing facility and a global reach spanning over 200 countries, Rongta Tech focuses on providing high-quality, innovative, and user-friendly printing solutions for retail, logistics, healthcare, and small businesses.
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Check whether the Bluetooth function on your mobile device is enabled. If it is, try restarting the printer or the app and searching again. You can also try turning Bluetooth off and on again.
First, check whether the label paper size matches the app template. You can adjust the print offset through the app by navigating to My > MyDevice > Print Offset.
This usually indicates a paper feed issue. Check if the label is properly placed and pull it slightly out of the knife edge. Also, ensure the label roll hasn't run out.
Power off the printer and wait for it to cool. Use an alcohol cotton ball (wrung out) or a professional cleaning pen to wipe dust and stains off the print head and roller. Wait 5-10 minutes for the alcohol to evaporate before turning it back on.