Nelko P21

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Nelko P21 Bluetooth Label Maker User Manual

Model: P21

Brand: Nelko

Introduction

The Nelko P21 Bluetooth Label Maker is a compact, wireless, and inkless thermal printer designed for efficient labeling in various environments, including home, office, and school. Its portable design allows for convenient use anywhere, providing clear and high-definition labels without the need for ink or toner. This manual provides detailed instructions for setup, operation, maintenance, and troubleshooting to ensure optimal performance of your device.

Product Features

  • Compact and Portable: Half the weight and size of traditional label makers, designed for easy portability.
  • Inkless Thermal Printing: Utilizes BPA-Free Direct Thermal Technology, eliminating the need for ink or toner.
  • High-Quality Output: Equipped with high-speed chips and 203 DPI resolution for clear, high-definition monochrome printouts.
  • Wireless Connectivity: Compatible with iOS and Android smartphones via Bluetooth connection through the dedicated "Nelko" APP.
  • Rechargeable Battery: Built-in durable rechargeable battery for long-lasting operation.
  • Extensive Customization: The Nelko APP offers over 90 fonts, 10+ languages, and 450+ materials/templates for diverse label designs.
  • Fixed Label Sizes: Supports fixed label lengths including 12x40mm, 14x40mm, 14x50mm, and 14x75mm. (Note: Continuous label tapes are not supported).
  • Built-in Cutter: For easy and precise label cutting after printing.

What's in the Box

  • 1 x NELKO P21 Label Maker
  • 1 x User Manual
  • 1 x USB Type-C Cable
  • 1 x Roll label tape/15x40mm (pre-installed inside the label maker)
  • 1 x Guide Card

Setup Guide

1. Charging the Device

Before first use, fully charge the Nelko P21 label maker using the provided USB Type-C cable. Connect the cable to the device and a standard USB power adapter (not included). The indicator light will flash green during charging and turn steady green when fully charged. Avoid using fast charging adapters.

2. Installing the Label Roll

The label maker comes with one roll of label tape pre-installed. To install or replace a label roll:

  1. Slide the cover button to the other side to open the cover of the label maker.
  2. Load the new paper roll into the paper bin, ensuring it is correctly oriented as indicated by the arrow on the roll.
  3. Unroll the paper enough so that approximately 2-3 cm of paper extends outside the printer.
  4. Close the cover securely. Double-click the power button to calibrate the paper, or press the power button once to print a test page.
Steps for installing label tape into the Nelko P21 label maker.
Visual guide for installing the label tape. Ensure the paper is fed correctly and the cover is closed.

3. App Download and Bluetooth Connection

The Nelko P21 operates via a dedicated mobile application. Follow these steps to connect your device:

  1. Download the "Nelko" APP from Google Play Store (for Android) or Apple App Store (for iOS).
  2. Ensure Bluetooth is enabled on your smartphone.
  3. Open the "Nelko" APP. The app will automatically search for nearby devices. Click on the "Unconnected" status in the upper left corner to initiate the connection.
  4. Select "P21" from the list of available devices to connect. Once connected, the indicator light on the label maker will turn steady blue.
Steps for connecting the Nelko P21 label maker to a smartphone via Bluetooth.
Connecting your Nelko P21 to the mobile app for wireless printing.

Watch this official tutorial video for a step-by-step guide on operating the Nelko P21 Label Maker, including app usage and printing.

Operating Instructions

1. Creating and Editing Labels

The Nelko APP provides a wide range of options for creating customized labels:

  • Templates: Choose from over 450 pre-designed templates for various purposes.
  • Text: Input custom text with over 90 font styles and adjustable sizes.
  • Icons & Materials: Add icons, images, QR codes, barcodes, and decorative materials to your labels.
  • Borders & Frames: Select from various borders and frames to enhance your label design.
  • Languages: Supports over 10 languages for text input.

To edit content, double-click on the desired area within the template. You can also tap the "+" icon to create a blank label and start from scratch.

Screenshot of the Nelko app showing multiple custom print templates and editing options.
Explore a variety of templates and customization options within the Nelko app.

2. Printing Labels

Once your label design is complete:

  1. Review your label design in the app's preview.
  2. Select the desired number of copies.
  3. Click the "Print" button in the app. The label maker will print your labels at a high speed of 30mm/s with 203 DPI clarity.
  4. Use the built-in cutter on the side of the device to cleanly separate the printed label from the roll.
Image illustrating the thermal printing technology and high-speed printing of the Nelko P21.
The Nelko P21 uses thermal printing for fast and clear label output.

3. Indicator Light Meanings

The LED indicator light on your Nelko P21 provides important status information:

Light StatusMeaning
Flash GreenCharging
Steady GreenFully Charged
Flash RedPrint head overheat or low battery
Steady RedCover is open or out of paper
Steady BlueSuccessfully connected to Bluetooth
Diagram explaining the different indicator light statuses of the Nelko P21 label maker.
Understand your device's status at a glance with the indicator light.

Maintenance and Care

  • Cleaning: Regularly wipe the exterior of the device with a soft, dry cloth. Do not use harsh chemicals or abrasive materials.
  • Print Head Care: Avoid touching the print head directly. If print quality degrades, gently clean the print head with an alcohol swab.
  • Label Roll Handling: Do not tear or damage the green sticker on the back of the label strip, as this can affect printing performance.
  • Storage: Store the label maker in a cool, dry place away from direct sunlight and extreme temperatures.
  • Battery: To prolong battery life, avoid fully discharging the device frequently. Charge it when the low battery indicator (Flash Red) appears.

Troubleshooting

If you encounter issues with your Nelko P21, refer to the table below for common problems and solutions:

ProblemPossible CauseSolution
Device does not turn onLow batteryCharge the device fully.
Cannot connect via BluetoothBluetooth off, app not updated, device not discoverableEnsure Bluetooth is on. Update Nelko APP to the latest version (V3.1.0 for iOS users, iOS 13.0+ required). Restart device and app. Note: Not compatible with Google phones on Android 14.
Poor print quality (faint/blurry)Print head dirty, incorrect label type, low batteryClean the print head. Ensure you are using Nelko thermal label paper. Charge the device.
No paper feeding/printingCover open, out of paper, paper jammedCheck if the cover is closed properly. Replace label roll. Clear any paper jams.
Labels are not fixed lengthAttempting to use continuous label tapesThis label maker only supports fixed-length labels. Continuous label tapes are not supported.

Product Specifications

SpecificationDetail
Model NameP21
BrandNelko
Product Dimensions6.65"D x 1.9"W x 4.5"H (16.9 x 4.8 x 11.4 cm)
Item Weight10.8 ounces (306 grams)
Printing TechnologyThermal
Max Print Resolution203 DPI
Max Print Speed (Monochrome)30 mm/s
Connectivity TechnologyBluetooth
Compatible DevicesSmartphones (iOS & Android)
Control MethodApp
Power SourceRechargeable Battery (1 A battery included)
Maximum Media Size14x75mm

Warranty and Support

Nelko is committed to providing high-quality products and a positive user experience. For any questions, technical assistance, or support regarding your Nelko P21 Label Maker, please refer to the following resources:

© 2025 Nelko. All rights reserved.

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