1. Introduction
The Candy RapidÓ PRO is a front-load washing machine designed for efficient and effective laundry care. It features an innovative Speed-Drive motor and the Quick&Clean system, enabling full-load washes in just 39 minutes. Additionally, it includes the Steam Hygiene Plus program, certified by the British Allergy Foundation, for deep cleaning and sanitization. This manual provides essential information for the safe and optimal use of your appliance.
Figure 1.1: Front view of the Candy RapidÓ PRO Washing Machine, highlighting its modern design and control panel.
Key Features:
- Rapid Programs: A comprehensive set of quick programs, utilizing the Speed Drive Motor to reduce wash times by up to 50% without compromising results.
- Quick&Clean Technology: An exclusive system that mixes water and detergent into a concentrated solution, sprayed at high pressure to penetrate fabric fibers deeply. This enhances detergent power, allowing for effective washing at lower temperatures (e.g., 40°C results at 20°C, 60°C results at 40°C).
- hOn App Connectivity: Access over 60 washing programs, receive garment care advice, and get recommendations on detergent quantities. The app also monitors efficiency and consumption, providing real-time statistics for optimal performance and maintenance.
- Steam Hygiene Plus: A program tested and approved by the British Allergy Foundation, ensuring deep cleaning and sanitization through steam treatment.
2. Setup and Installation
2.1 Unpacking
Carefully remove all packaging materials. The appliance comes with a drain hose, power cable, and a 6-digit display. Ensure all transport bolts are removed from the rear of the machine before use. Failure to do so can cause significant damage during operation.
2.2 Placement
Place the washing machine on a firm, level surface. Ensure there is adequate space around the appliance for ventilation and connections. The product dimensions are approximately 60 cm (width) x 62 cm (depth) x 85 cm (height). A compact depth of 53 cm (excluding door/hoses) allows for space-saving installation.
Figure 2.1: Side view of the washing machine with key dimensions (width, depth, height) for installation planning.
Figure 2.2: The washing machine installed in a compact space, demonstrating its 53 cm depth (cabinet only) for efficient space utilization.
2.3 Connections
- Water Supply: Connect the water inlet hose to a cold water tap with a 3/4" thread. Ensure the connection is tight to prevent leaks.
- Drainage: Securely attach the drain hose to a standpipe or place it over the edge of a sink, ensuring it is at an appropriate height (60-100 cm from the floor) to prevent siphoning.
- Electrical Connection: Plug the power cable into a grounded electrical outlet. Ensure the voltage and frequency match the specifications of the appliance. Do not use extension cords or adapters.
2.4 Leveling
Adjust the machine's feet to ensure it is perfectly level. Use a spirit level to check. A level machine reduces vibration and noise during operation.
3. Operating Instructions
3.1 Control Panel Overview
The washing machine features an intuitive control panel with a rotary knob for program selection, a 6-digit alphanumeric display, and touch buttons for additional options. The larger porthole design facilitates easier loading and unloading of laundry.
Figure 3.1: Detailed view of the control panel, showing the program selector dial, alphanumeric display, and option buttons.
3.2 Loading Laundry
Open the washing machine door. Load laundry into the drum, ensuring not to exceed the maximum capacity of 11 kg. Overloading can affect wash performance and may damage the machine. Close the door firmly.
Figure 3.2: The washing machine with its door open, ready for loading laundry into the drum.
3.3 Detergent Dispenser
Pull out the detergent drawer. Add the appropriate amount of detergent and fabric softener to the designated compartments. Refer to your detergent packaging for recommended dosages.
3.4 Program Selection
Turn the program selector knob to choose one of the 15+1 available programs. The display will show the selected program and estimated duration. The machine offers a variety of rapid programs, including a 39-minute full load cycle, as well as specialized options like 'Sportswear' and 'Hand Wash'.
Figure 3.3: The program selector dial, illustrating the various wash cycles and rapid program options available.
3.5 Special Functions and Options
- Steam Hygiene Plus: Select this program for deep sanitization and allergen removal. This feature helps remove odors and reduces wrinkles for easier ironing.
- hOn App (Wi-Fi + BLE): Connect your washing machine to the hOn app via Wi-Fi or Bluetooth for advanced remote control, access to over 60 additional programs, smart features, and consumption optimization.
Figure 3.4: Visual representation of the Steam Hygiene Plus program's benefits, including odor removal and wrinkle reduction.
Figure 3.5: A user interacting with the hOn app on a smartphone, demonstrating remote control and smart feature access for the washing machine.
3.6 Start and Pause
Press the 'Start/Pause' button to begin the selected wash cycle. To pause a cycle, press the same button. Press again to resume.
4. Maintenance
Regular maintenance ensures the longevity and optimal performance of your washing machine.
4.1 Cleaning the Detergent Dispenser
Remove the detergent drawer and rinse it under running water to remove any detergent residue or mold buildup. Clean the housing of the drawer with a brush.
4.2 Cleaning the Filter
Locate the drain pump filter, usually at the bottom front of the machine. Place a shallow container underneath to catch any water. Unscrew the filter slowly, allow water to drain, then remove and clean any lint or debris. Reinsert and tighten the filter.
4.3 Cleaning the Drum and Door Seal
Wipe the inside of the drum and the rubber door seal after each wash to prevent mold and odors. Periodically run a maintenance wash cycle (e.g., a hot wash with no laundry and a descaling agent).
4.4 Exterior Cleaning
Wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners or solvents.
5. Troubleshooting
Before contacting customer service, refer to the following common issues and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not start | Power cord unplugged, door not closed, program not selected, 'Start' button not pressed. | Check power connection, ensure door is latched, select a program, press 'Start'. |
| No water filling | Water tap closed, inlet hose kinked, water pressure too low. | Open water tap, straighten hose, check household water supply. |
| Water not draining | Drain hose kinked or blocked, drain pump filter clogged. | Check and clear drain hose, clean the drain pump filter (see Section 4.2). |
| Excessive vibration/noise | Machine not level, transport bolts not removed, uneven load. | Adjust leveling feet, ensure transport bolts are removed, redistribute laundry in the drum. |
| Poor wash results | Overloading, incorrect detergent dosage, wrong program selected. | Reduce load size, use correct detergent amount, select appropriate program for fabric type. |
If the problem persists after attempting these solutions, please refer to the warranty and support information.
6. Specifications
| Feature | Detail |
|---|---|
| Brand | Candy |
| Model Number | 31018812 |
| Product Dimensions (W x D x H) | 60 x 62 x 85 cm |
| Product Depth (cabinet only) | 53 cm |
| Item Weight | 70 kg |
| Capacity | 11 kg |
| Maximum Spin Speed | 1400 RPM |
| Access Position | Front Load |
| Color | Stainless Steel |
| Material | Stainless Steel |
| Type of Controls | Rotary Knob, Touch Buttons |
| Special Features | Snap&Wash, Speed-Drive Inverter Motor, Steam Hygiene Plus Program, Quick&Clean Technology, Wi-Fi + BLE Connectivity (hOn App) |
| Energy Efficiency Class | A |
| Programs | 15+1 programs, including rapid cycles, sportswear, hand wash |
| What's in the Box | Drain hose, Power cable, 6 digit display |
Figure 6.1: Energy label indicating the appliance's energy efficiency class and consumption details.
7. Warranty and Support
7.1 Return Policy
If you wish to return a product within 30 days of receipt because you have changed your mind, please consult the retailer's help page on returns. For defective or damaged products, consult the retailer's help page on defective items. Specific information for Marketplace purchases may also be available.
7.2 Manufacturer Support
For technical assistance, spare parts, or further inquiries, please contact Candy customer support. Refer to the documentation provided with your appliance for specific contact details or visit the official Candy website.
