1. Product Overview
The TMEZON c31 Video Pet Dog Camera is an advanced indoor security and monitoring device designed for seamless two-way communication and comprehensive surveillance. It offers high-definition video, flexible control, and smart alert features to keep you connected to your home, children, elderly family members, or pets from anywhere.
- Two-Way Video/Audio: Features a 2.8-inch high-definition display and two-way video calling for intimate interaction and clear communication.
- One-Button Call: Simplifies video calls between mobile phones and the device, ideal for users who may have difficulty with mobile phones.
- 1080P WiFi Video: Provides crystal clear, smooth live video with 1080P HD resolution. Supports 2.4G WiFi networks (5G is not supported).
- Wide Angle & Motion Detection: Equipped with a motion-activated sensor, 360° wide view angle, and crystal-clear night vision to monitor all blind spots and detect movement around the clock.
- Versatile Use: Perfect for busy parents, family members on long-term business trips, and anyone caring for the elderly and children.


Product Video Overview
Video 1.1: Two-way video camera for baby, elderly, and nanny monitoring. This video provides a comprehensive overview of the TMEZON c31 camera's features, including its two-way video and audio capabilities, 360-degree panoramic view, one-button call function, real-time remote viewing, and motion detection with app notifications. It highlights the camera's suitability for monitoring family members and pets.
2. What's in the Box
Upon unboxing your TMEZON c31 camera, please ensure all the following components are present:
- TMEZON c31 Video Pet Dog Camera Unit
- USB-C Charging Cable
- Power Adapter
- User Manual (this document)
3. Setup Guide
Follow these steps to set up your TMEZON c31 camera and connect it to your smartphone:
- Power On: Connect the USB-C charging cable to the camera's Type-C port (located at the back, see Figure 3.1) and plug the power adapter into a wall outlet. The camera will power on automatically.
- Download the App: Scan the QR code provided in the user manual or search for the "Im Cam" app in your smartphone's app store (available for Android and iOS).
- Register/Login: Open the "Im Cam" app and register a new account or log in if you already have one.
- Add Device: In the app, select the option to add a new device. Choose the Wi-Fi Camera option.
- Connect to Wi-Fi: Ensure your smartphone is connected to a 2.4G WiFi network (5G networks are not supported). Enter your Wi-Fi password in the app.
- QR Code Connection: The app will generate a QR code. Hold your smartphone screen with the QR code in front of the camera lens (approximately 15-20 cm away) until the camera confirms successful scanning.
- Confirmation: Once connected, the camera display will show "Add succeeded" and the current time. The app will also confirm the successful addition of the device.

Setup Video Guide
Video 3.1: How to connect with devices. This video demonstrates the process of connecting the TMEZON c31 camera to the mobile application. It shows how to initiate a video call from the app, set up call settings, and confirms that family members do not need any action after the initial setup for automatic connection.
4. Operating Instructions
4.1 Two-Way Video Calling
- From Camera to Phone: Press the call button on the camera (see Figure 3.1). Your smartphone will receive an incoming video call notification from the "Im Cam" app. Answer the call to establish two-way video communication.
- From Phone to Camera: Open the "Im Cam" app, select your camera device, and initiate a video call. The camera's screen will display your video feed, allowing for real-time interaction.


4.2 Remote Monitoring & Pan/Tilt
- Live View: Access the live 1080P HD video feed from your camera anytime, anywhere via the "Im Cam" app.
- Pan & Tilt: Use the controls within the app to remotely pan (350°) and tilt the camera, providing a 360° panoramic view of the monitored area without blind spots.
- Motion Tracking: The camera can automatically track detected motion, ensuring that moving subjects remain in view.

4.3 Motion Detection & Alerts
- The camera features intelligent motion detection. When motion is detected, it can trigger sound and light alarms on the device and send instant push notifications to your smartphone via the app.
- Night Vision: Equipped with Night Color low light technology, the camera provides clear visibility even in low-light conditions or complete darkness.
4.4 Video Playback & Storage
- The camera supports both local storage (via Micro SD card, Max 128GB) and cloud storage options for recording and playback of events.
- Access recorded footage through the "Im Cam" app's playback feature.
4.5 Sharing Camera Access
- You can share access to your camera with up to 5 other users (family members or trusted individuals) through the app.
- Control permissions for shared users, allowing full access or limited access (e.g., call permissions only).
4.6 Placement Options
- The TMEZON c31 camera can be placed on a desktop or mounted on a wall. Ensure stable placement for optimal performance.
5. Maintenance
- Cleaning: Use a soft, dry cloth to clean the camera lens and body. Avoid using liquid cleaners or abrasive materials.
- Software Updates: Regularly check the "Im Cam" app for available firmware updates to ensure optimal performance and access to new features.
- Reset: If you encounter persistent issues, locate the reset button (see Figure 3.1) and press and hold it for 5 seconds to perform a factory reset. This may resolve connectivity or functionality problems.
6. Troubleshooting
If you experience issues with your TMEZON c31 camera, refer to the following common problems and solutions:
| Problem | Possible Cause / Solution |
|---|---|
| Camera does not power on | Ensure the USB-C cable and power adapter are securely connected and the power outlet is functional. Try a different cable or adapter if available. |
| Cannot connect to Wi-Fi | Verify your Wi-Fi network is 2.4G (5G is not supported). Check Wi-Fi password. Ensure the camera is within range of your router. Try resetting the camera and router. |
| Video feed is laggy or choppy | Check your internet connection speed. Move the camera closer to the Wi-Fi router. Reduce the video quality settings in the app if available. |
| SD card not working/recording | Ensure the SD card is correctly inserted and formatted (refer to app instructions for formatting). Check if the SD card is faulty or full. Use a compatible SD card (Max 128GB). |
| Cloud storage requires subscription | Some cloud storage features may require a paid subscription. Refer to the app's cloud service details for pricing and plans. |
| Two-way audio issues | Ensure microphone and speaker permissions are granted to the app on your phone. Check volume settings on both the camera and your phone. Ensure there is no excessive background noise. |
7. Specifications
| Feature | Detail |
|---|---|
| Model Number | c31 |
| Brand | TMEZON |
| Indoor/Outdoor Usage | Indoor |
| Connectivity Technology | Wireless (Wi-Fi 2.4G only) |
| Special Feature | 2-Way Audio, Motion Detection, Night Color Low Light Technology |
| Video Capture Resolution | 1080p |
| Field Of View | 120 Degrees |
| Pan/Tilt Range | 350° Pan (approximate) |
| Storage | Micro SD Card (Max 128GB), Cloud Storage |
| Control Method | App (Im Cam) |
| Power Source | Wired (3 watts) |
| Item Dimensions (L x W x H) | 3.94 x 3.94 x 7.48 inches |
| Item Weight | 13.4 ounces |
| International Protection Rating | IP65 |
8. Warranty & Support
For warranty information and technical support, please refer to the contact details provided on the TMEZON official website or within the "Im Cam" application. Keep your purchase receipt for warranty claims.