1. Introduction
The Imetec Intellisense Lumbar Heating Pad, Model 16963, is designed to provide targeted heat therapy to the lower back region. Utilizing advanced Italian heating technology, this device offers intelligent warmth for relaxation and comfort. Its anti-allergenic fabric and elastic band ensure a comfortable and secure fit for various body shapes.
This manual provides essential information for the safe and effective use of your Imetec Intellisense Lumbar Heating Pad. Please read it thoroughly before first use and keep it for future reference.

2. Safety Information
WARNING: Always use the product strictly according to these instructions. Failure to do so may result in injury or damage to the product.
- The device is equipped with an Electro Block safety system, which automatically shuts off the product in case of malfunctions, ensuring optimal safety.
- The heating pad features an automatic shut-off function after 3 hours of continuous use.
- Do not use the heating pad while sleeping.
- Consult the full manual for additional precautions and safety guidelines.
- This product is intended for personal use to alleviate discomfort associated with lumbago (back pain).
3. Product Features
- Intellisense Technology: Provides excellent safety, low power consumption, and total comfort. Heats up in just 5 minutes and regulates temperature 50 times per second.
- Dual Fabric: Features soft micro-plush and plush fabric for enhanced comfort.
- Elastic Band: Wide elastic band for easy and secure fastening, adapting to various body shapes for optimal fit and effective heat transfer.
- 5 Temperature Settings: Allows selection of the desired and most suitable heat level.
- Automatic Shut-off: Device automatically turns off after 3 hours of use.
- Electro Block Safety System: Automatically shuts off the product in case of abnormalities.
- Washable: Removable control unit allows the pad to be washed at 30 °C, including in a washing machine.

4. Setup
- Unpack: Carefully remove the heating pad and its controller from the packaging.
- Inspect: Check the heating pad and power cord for any visible damage. Do not use if damaged.
- Connect Controller: Ensure the controller is securely connected to the heating pad.
- Placement: Position the heating pad on your lower back. The elastic band should be used to secure it comfortably around your waist.
- Power Connection: Plug the power cord into a suitable electrical outlet (240 Volt).


5. Operating Instructions
- Secure the Pad: Place the heating pad on your lumbar region and secure it with the elastic band for a snug fit.
- Power On: Press the power button on the controller to turn on the device. The pad will begin to heat up rapidly (within 5 minutes).
- Select Temperature: Choose one of the 5 available temperature settings using the control buttons on the controller. Start with a lower setting and adjust as needed for your comfort.
- Automatic Shut-off: The device will automatically switch off after 3 hours of continuous use. If you wish to continue therapy, you must manually restart the device.
- Power Off: To turn off the device manually, press the power button on the controller. Unplug the device from the power outlet when not in use.

6. Maintenance
6.1 Cleaning Instructions
- Disconnect Power: Always unplug the heating pad from the electrical outlet before cleaning.
- Remove Controller: Detach the control unit from the heating pad. The pad is washable, but the controller is not.
- Washing: The heating pad can be washed at 30 °C. It is suitable for machine washing. Use a gentle cycle and mild detergent.
- Drying: Allow the heating pad to air dry completely before reattaching the controller and storing or using it again. Do not tumble dry or iron.
- Storage: Store the clean, dry heating pad in a cool, dry place.

7. Troubleshooting
If your Imetec Intellisense Lumbar Heating Pad is not functioning as expected, please review the following common issues and solutions:
- Device does not turn on:
- Ensure the power cord is securely plugged into a working electrical outlet.
- Check if the controller is properly connected to the heating pad.
- Verify that the power button on the controller has been pressed.
- No heat or insufficient heat:
- Confirm that a temperature setting has been selected.
- The device may have automatically shut off after 3 hours. Restart the device if necessary.
- The Electro Block safety system may have activated due to a malfunction. If this occurs, the product will automatically shut off. Unplug the device, wait a few minutes, and try again. If the issue persists, contact customer support.
- Overheating:
- The Electro Block safety system is designed to prevent overheating and will shut off the device if it detects an abnormality. If you experience excessive heat, immediately turn off and unplug the device. Do not use it again until the cause is identified.
For issues not covered here, or if troubleshooting steps do not resolve the problem, please contact Imetec customer support.
8. Specifications
| Feature | Detail |
|---|---|
| Model Number | 16963 |
| Brand | Imetec |
| Manufacturer | Tenacta Group Spa |
| Product Dimensions (L x W x H) | 61 x 38 x 2 cm |
| Item Weight | 477 g |
| Color | Grey |
| Material | Anti-allergenic fabric |
| Number of Temperature Settings | 5 |
| Voltage | 240 Volt |
| Wattage | 110 watts |
| Special Features | Automatic shut-off, Portable |
| Country of Origin | China |
9. Warranty and Support
For warranty information, please refer to the documentation included with your purchase or visit the official Imetec website. If you require technical assistance, have questions about the product, or need to report a malfunction, please contact Imetec customer support.
Contact details can typically be found on the product packaging, the official brand website, or through your retailer.





