Eureka NER600

Eureka NER600 Robot Vacuum and Mop 2-in-1 User Manual

Model: NER600

Introduction

Thank you for purchasing the Eureka NER600 Robot Vacuum and Mop 2-in-1. This device is designed to provide efficient and intelligent cleaning for your home, combining powerful vacuuming with effective mopping. Featuring LiDAR navigation, smart obstacle detection, and app control, the NER600 offers a customized cleaning experience for various floor types. Please read this manual thoroughly before use to ensure proper operation, maintenance, and safety.

Important Safety Information

Always follow basic safety precautions when using electrical appliances to reduce the risk of fire, electric shock, or injury. This includes:

Package Contents

Please check the contents of your package. If any items are missing or damaged, contact customer support.

Eureka NER600 Robot Vacuum and Mop with charging dock and accessories

Image: Eureka NER600 Robot Vacuum and Mop, showing the main unit, charging station, water tank, and mop pad.

Product Overview

Robot Unit

Charging Dock

Setup Guide

1. Prepare the Robot

  1. Remove all protective films and stickers from the robot and charging dock.
  2. Attach the side brushes by pressing them onto the posts until they click into place.
  3. Ensure the dustbin and HEPA filter are correctly installed.

2. Place the Charging Dock

  1. Place the charging dock against a wall on a hard, level surface.
  2. Ensure there is at least 0.5 meters (1.6 feet) of clear space on both sides of the dock and 1.5 meters (4.9 feet) in front of it.
  3. Connect the power adapter to the charging dock and plug it into a wall outlet.
  4. Keep the area around the charging dock clear of obstacles to ensure the robot can return easily.

3. Initial Charge

  1. Place the robot onto the charging dock, ensuring the charging contacts align. The robot will announce that it is charging.
  2. Allow the robot to fully charge before its first use. This typically takes 3-4 hours. The power indicator light on the robot will change when fully charged.

4. Download the Eureka App

  1. Scan the QR code in the manual or search for "Eureka" in your mobile app store (Google Play Store or Apple App Store).
  2. Download and install the app.
  3. Follow the in-app instructions to register an account and add your NER600 robot. This will involve connecting the robot to your home Wi-Fi network.
Eureka NER600 Robot Vacuum mapping a room with LiDAR technology

Image: The Eureka NER600 robot vacuum using its LiDAR sensor to map a room, with a mobile phone displaying the generated map.

Operating Instructions

Starting a Cleaning Cycle

Cleaning Modes

The NER600 offers various cleaning modes accessible via the Eureka app:

Vacuuming and Mopping

  1. For Vacuuming: Ensure the dustbin is empty and correctly installed. The robot will automatically vacuum.
  2. For Mopping:
    • Remove the water tank from the robot.
    • Fill the water tank with clean water. Do not use cleaning solutions that are not approved by Eureka, as they may clog the system.
    • Attach the mop pad to the water tank.
    • Reinstall the filled water tank and mop pad into the robot.
    • Select the desired water flow level (Low, Medium, High) in the Eureka app.
    • The robot will now vacuum and mop simultaneously.
Eureka NER600 Robot Vacuum with water tank and dustbin capacities

Image: The Eureka NER600 robot vacuum highlighting its 250ml water reservoir and 600ml dustbin, indicating its dual vacuum and mop functionality.

Eureka NER600 Robot Vacuum demonstrating different cleaning modes

Image: The Eureka NER600 robot vacuum illustrating its versatile floor cleaning capabilities with adjustable water levels for mopping and different suction strengths.

Maintenance

Regular maintenance ensures optimal performance and extends the lifespan of your robot vacuum.

1. Emptying and Cleaning the Dustbin (After each use)

  1. Press the dustbin release button and pull out the dustbin.
  2. Open the dustbin lid and empty the contents into a trash can.
  3. Rinse the dustbin with water if necessary, ensuring it is completely dry before reinstallation.

2. Cleaning the Filter (Weekly, replace every 3-6 months)

  1. Remove the HEPA filter from the dustbin.
  2. Tap the filter against a trash can to remove loose dirt. Do not wash the HEPA filter with water.
  3. Brush off any remaining debris with a cleaning tool.
  4. Replace the filter if it is heavily soiled or damaged.

3. Cleaning the Main Brush (Weekly)

  1. Turn the robot over and remove the main brush cover.
  2. Lift out the main brush.
  3. Use the cleaning tool to cut and remove any hair or debris wrapped around the brush.
  4. Reinstall the main brush and cover.

4. Cleaning the Side Brushes (Monthly, replace every 3-6 months)

  1. Gently pull the side brushes upwards to remove them.
  2. Remove any hair or debris.
  3. If the brushes are bent or damaged, replace them.
  4. Push the clean or new side brushes back onto their posts.

5. Cleaning the Water Tank and Mop Pad (After each mopping session)

  1. Remove the water tank from the robot.
  2. Empty any remaining water.
  3. Remove the mop pad and rinse it thoroughly with water. Allow it to air dry completely.
  4. Rinse the water tank and allow it to air dry before storing or refilling.

6. Cleaning Sensors and Charging Contacts (Monthly)

  1. Wipe the cliff sensors, bumper sensor, and charging contacts on both the robot and the charging dock with a clean, dry cloth.
  2. Ensure no dust or debris obstructs the LiDAR sensor on top of the robot.

Troubleshooting

ProblemPossible CauseSolution
Robot does not turn on.Low battery; Power button not pressed correctly.Charge the robot fully; Press and hold the Power button for a few seconds.
Robot cannot find charging dock.Dock is obstructed; Dock is unplugged; Robot is too far from dock.Ensure clear space around dock; Plug in the dock; Manually place robot closer to dock.
Robot gets stuck frequently.Obstacles (cables, rugs); Sensors are dirty.Clear the cleaning area; Clean all sensors.
Poor cleaning performance.Dustbin full; Filter clogged; Brushes tangled.Empty dustbin; Clean/replace filter; Clean main and side brushes.
No water coming out for mopping.Water tank empty; Water outlet clogged.Fill water tank; Clean the water tank and mop pad thoroughly.
App connection issues.Incorrect Wi-Fi password; Robot too far from router; Router issues.Verify Wi-Fi password; Move robot closer to router; Restart router and robot.

For further assistance, please refer to the Eureka app or contact customer support.

Specifications

BrandEureka
Model NumberNER600
Dimensions (L x W x H)34 x 34 x 9.5 cm (13.4 x 13.4 x 3.7 inches)
Item Weight5.46 Kilograms (12.04 lbs)
Dustbin Capacity600 Milliliters
Water Tank Capacity250 Milliliters
Battery TypeLithium-ion (1 included)
Battery LifeUp to 120 minutes
Special FeatureCordless, LiDAR Navigation, App Control, Auto-Charge, 2-in-1 Vacuum & Mop
Filter TypeHEPA
Surface RecommendationHard Floors, Carpets

Warranty and Support

Eureka products are manufactured to high-quality standards. For information regarding your product's warranty, please refer to the warranty card included in your package or visit the official Eureka website.

If you encounter any issues or have questions about your Eureka NER600 Robot Vacuum and Mop, please contact Eureka Customer Support. Contact details can typically be found on the Eureka website or within the Eureka mobile application.

Please have your model number (NER600) and purchase information ready when contacting support.

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