PUTORSEN Dual Monitor Wall Mount Instruction Manual

Introduction

This manual provides comprehensive instructions for the installation, operation, and maintenance of your PUTORSEN Dual Monitor Wall Mount. This mount is designed to securely hold two monitors, each up to 27 inches and weighing a maximum of 10kg (22lbs), with VESA 75x75mm or 100x100mm mounting patterns. Please read these instructions carefully before beginning installation to ensure safe and correct usage.

Setup and Installation

The PUTORSEN Dual Monitor Wall Mount offers versatile installation options, allowing it to be mounted directly to a wall or integrated with an existing single monitor mount.

1. Wall Mounting

This mount can be securely attached to concrete, brick walls, or wood studs. Ensure you identify the correct wall type and use appropriate hardware.

Figure 1: Wall Type and Dimensions. This image illustrates the compatible wall types (concrete, brick, wood stud) and key dimensions of the mount for planning installation.

1. Locate Mounting Position: Determine the desired height and position for your monitors. Use a stud finder to locate wood studs if mounting on drywall. For concrete or brick walls, ensure the wall can support the weight.
2. Mark Drill Holes: Place the wall plate against the wall at the desired height and mark the drill holes.
3. Drill Pilot Holes: Drill pilot holes according to the marked positions. For wood studs, use a smaller drill bit than the screw diameter. For concrete/brick, use a masonry drill bit and insert wall anchors.
4. Attach Wall Plate: Securely fasten the wall plate to the wall using the provided screws.
5. Assemble Monitor Bar: Attach the horizontal monitor bar to the wall plate. Ensure all screws are tightened.
6. Attach VESA Plates: Secure the VESA mounting plates to the back of your monitors using the appropriate screws.
7. Mount Monitors: Carefully slide the monitors with attached VESA plates onto the horizontal bar. Ensure they are securely locked in place.

2. Converting a Single Monitor Mount to Dual

This dual arm adapter can convert an existing single monitor mount into a dual monitor setup.

Figure 2: Universal Compatibility. This image demonstrates how the mount can be used as a wall mount or as an adapter for an existing single monitor mount.

1. Check Compatibility: Verify that your existing single monitor mount has a VESA hole pattern of 75mm or 100mm.
2. Attach Adapter: Securely attach the central mounting plate of the dual monitor bar to your existing single monitor mount using the appropriate screws.
3. Attach VESA Plates: Secure the VESA mounting plates to the back of your monitors.
4. Mount Monitors: Slide the monitors onto the horizontal bar, ensuring they are securely locked.

Installation Video Guide

Operating and Adjustments

The PUTORSEN Dual Monitor Wall Mount offers various adjustment capabilities to achieve optimal viewing angles and ergonomic setup.

Figure 3: Fully Adjustable Mount. This image highlights the range of motion for tilt, swivel, and rotation, allowing for customized monitor positioning.

• Tilt Adjustment: The mounting brackets feature a tilt range of +45° to -45°. Loosen the tilt knob, adjust the monitor to your desired vertical angle, and then tighten the knob to secure.
• Swivel Adjustment: The arms allow for a 30° swivel. Gently push or pull the monitor to achieve the desired horizontal angle.
• Rotation Adjustment: Monitors can be rotated 360° (portrait to landscape and vice versa). Rotate the monitor to the preferred orientation.
• Sliding Capability: Monitors can slide horizontally along the bar to achieve the perfect alignment and spacing between screens.

Always ensure all adjustment knobs and screws are securely tightened after making changes to prevent accidental movement.

Maintenance

Regular maintenance ensures the longevity and safe operation of your monitor mount.

• Cleaning: Wipe the mount with a soft, damp cloth. Avoid abrasive cleaners or solvents that could damage the finish.
• Periodic Inspection: Periodically check all screws and bolts to ensure they are tight. Over time, vibrations or adjustments can cause fasteners to loosen.
• Cable Management: Utilize the integrated cable management clips to route and organize monitor cables, preventing strain and maintaining a tidy workspace.

Troubleshooting

If you encounter issues with your PUTORSEN Dual Monitor Wall Mount, refer to the following common solutions:

• Monitors are not level:
  • Ensure the horizontal bar is level during installation.
  • Check that both VESA plates are securely attached to the monitors and the horizontal bar.
  • Adjust the individual monitor tilt mechanisms to fine-tune alignment.
• Mount feels unstable or wobbly:
  • Verify that the wall plate is firmly secured to the wall, especially if mounted to wood studs or using appropriate anchors for concrete/brick.
  • Confirm that all screws connecting the monitor bar and VESA plates are tightened.
  • Ensure the combined weight of your monitors does not exceed the maximum capacity of 20kg (44lbs) for the entire mount, or 10kg (22lbs) per arm.
• Difficulty adjusting tilt/swivel/rotation:
  • Loosen the relevant adjustment knobs or screws slightly before attempting to move the monitor.
  • Do not force adjustments; if resistance is met, re-check for any tightened fasteners.
• Arms appear to be installed incorrectly (e.g., not allowing wall mounting):
  • Refer to the installation video and instructions carefully. Ensure the arms are oriented correctly, extending outwards from the wall, not inwards. The single screw hole at the end of each arm should face inward towards the wall when correctly installed.

Specifications

Warranty Information

PUTORSEN offers a LIFETIME warranty to all customers who purchased this Dual Monitor Wall Mount. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.

For detailed warranty terms and conditions, please refer to the official PUTORSEN website or contact customer support.

Customer Support

If you require further assistance with installation, operation, or troubleshooting, please do not hesitate to contact PUTORSEN customer support.

• Online Support: Visit the official PUTORSEN website for FAQs, product registration, and support resources.
• Email Support: Contact our support team via email for technical assistance or warranty inquiries. (Specific email address not provided in source data, so general advice given).
• Phone Support: For immediate assistance, please refer to the contact information provided with your product packaging. (Specific phone number not provided in source data, so general advice given).

When contacting support, please have your product model number (Dual Monitor Wall Mount) and proof of purchase ready.