Product Overview
The Alcatel-Lucent ALE-20h Deskphone Essential is a versatile digital and IP desk phone designed for professional communication environments. It features a backlit display for clear visibility and essential functionalities for daily business operations.
Figure 1: Front view of the Alcatel-Lucent ALE-20h Deskphone, showing the handset, keypad, navigation buttons, and backlit display.
Setup and Installation
Follow these steps to set up your ALE-20h Deskphone:
- Connect the Handset: Plug the coiled cord from the handset into the designated port on the left side of the phone base.
- Connect the Line Cord: For digital connections, plug the line cord into the "LINE" port. For IP connections, plug an Ethernet cable into the "LAN" port.
- Connect Power (if applicable): If your phone does not receive Power over Ethernet (PoE), connect the power adapter to the "POWER" port and then to a wall outlet.
- Connect PC (Optional): If you wish to connect a computer through the phone, plug an Ethernet cable from your PC into the "PC" port on the phone.
- Position the Phone: Place the phone on a stable, flat surface.
Operating Instructions
Keypad and Navigation
The phone features a standard numeric keypad and dedicated function keys.
- Numeric Keypad (0-9, *, #): Used for dialing numbers and entering text.
- Navigation Cluster (Up, Down, Left, Right, OK): Used to navigate menus and confirm selections on the display.
- Soft Keys: Context-sensitive buttons located directly below the display, their function changes based on the current menu or call state.
- Volume Control (+/-): Adjusts handset, speakerphone, or ringer volume.
- Mute Button: Mutes the microphone during a call.
- Speakerphone Button: Toggles speakerphone mode on/off.
- Headset Button: Activates headset mode.
- Redial Button: Dials the last number called.
Making and Receiving Calls
- To Make a Call:
- Pick up the handset, press the speakerphone button, or press the headset button.
- Dial the desired number using the numeric keypad.
- Press the Call button (green phone icon) or wait for the call to connect automatically.
- To Answer a Call:
- When the phone rings, pick up the handset, press the speakerphone button, or press the headset button.
- To End a Call:
- Place the handset back in the cradle, or press the speakerphone/headset button again.
Maintenance and Care
Proper maintenance ensures the longevity and optimal performance of your desk phone.
- Cleaning: Use a soft, damp cloth to clean the phone's surface. Avoid abrasive cleaners or solvents. Do not spray liquids directly onto the phone.
- Handset Cord: Periodically check the coiled handset cord for tangles or damage.
- Environment: Keep the phone away from excessive heat, direct sunlight, and moisture.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone | Phone not properly connected to line/network. | Check all cable connections (line, network, power). Ensure cables are securely plugged in. |
| Display is blank | No power or phone is in sleep mode. | Verify power connection. Press any key to wake the display. |
| Cannot hear caller / Caller cannot hear me | Volume too low or microphone muted. | Adjust volume using the +/- buttons. Check if the Mute button is active. |
Specifications
| Feature | Detail |
|---|---|
| Brand | Alcatel-Lucent Enterprise |
| Model | ALE-20h |
| Phone Type | Corded |
| Dialer Type | Simple Keypad |
| Answering System Type | Digital |
| Caller ID | Yes |
| Display | Backlit Screen |
Warranty and Support
For warranty information and technical support, please refer to the official Alcatel-Lucent Enterprise website or contact your authorized dealer.
Note: Specific warranty terms may vary by region and retailer. Please retain your proof of purchase for warranty claims.
