1. Introduction
This manual provides comprehensive instructions for the setup, operation, maintenance, and troubleshooting of the Alcatel Lucent Enterprise OS6360-10-EU Switch. Please read this manual carefully before using the device to ensure proper functionality and safety.
The Alcatel Lucent Enterprise OmniSwitch 6360 LAN Gigabit Ethernet stackable switch series is designed to provide optimal network security, reliability, and operational efficiency for small and medium-sized businesses (SMBs) or enterprise edge networks.
2. Product Overview
The OS6360-10-EU Switch features 8 Gigabit Ethernet RJ-45 10/100/1G BaseT ports, 2 uplink ports (10/100/1G BaseT), and 2 SFP (1G) ports. This configuration allows for flexible network connectivity and expansion.

Figure 2.1: Front Panel of the OS6360-10-EU Switch.
This image displays the front panel of the Alcatel Lucent Enterprise OS6360-10-EU Switch. On the left, there are eight RJ-45 Gigabit Ethernet ports arranged in two rows of four. To their right, there are two additional RJ-45 uplink ports, followed by two SFP (Small Form-Factor Pluggable) ports. On the far right, a console/USB port is visible, along with indicator LEDs for status (OK, Pwr, PoE).
3. Setup
3.1. Unpacking and Inspection
- Carefully unpack the switch from its packaging.
- Inspect the device for any signs of physical damage. If damage is found, contact your vendor immediately.
- Verify that all components listed in the packing list are present.
3.2. Mounting the Switch
The OS6360-10-EU Switch can be mounted in a standard 19-inch rack or placed on a desktop. Ensure adequate ventilation around the device to prevent overheating.
- Rack Mounting: Use the provided rack-mount brackets and screws to secure the switch in a rack. Ensure the rack is stable and properly grounded.
- Desktop Placement: Place the switch on a flat, stable surface. Ensure there is sufficient space for airflow around the device.
3.3. Connecting Power
Connect the power cord to the power inlet on the rear panel of the switch and then to a grounded AC power outlet. The power LED on the front panel should illuminate, indicating that the switch is receiving power.
3.4. Network Connections
- RJ-45 Ports: Connect Ethernet cables from your network devices (computers, servers, other switches) to the RJ-45 ports (10/100/1G BaseT) on the front panel.
- Uplink Ports: Use the dedicated uplink ports to connect to your core network or other switches for higher bandwidth connections.
- SFP Ports: Insert compatible SFP transceivers into the SFP ports for fiber optic connections. Ensure the transceivers are securely seated.
3.5. Initial Configuration (Optional)
For initial configuration, you may connect a console cable from your computer to the console port on the switch. Refer to the Alcatel Lucent Enterprise documentation for detailed command-line interface (CLI) configuration instructions.
4. Operating the Switch
4.1. Powering On/Off
The switch powers on automatically when connected to a power source. To power off, disconnect the power cord. It is recommended to gracefully shut down the switch via software commands if possible, before disconnecting power, especially if advanced configurations are in place.
4.2. LED Indicators
The front panel features several LED indicators to provide status information:
- Power LED: Indicates the power status of the device.
- System Status LED (OK): Indicates the overall operational status of the switch.
- Port LEDs: Each RJ-45 and SFP port has an associated LED that indicates link status and activity.
4.3. Basic Network Operation
Once connected, the switch will automatically forward Ethernet frames between connected devices. For advanced features such as VLANs, QoS, or security settings, refer to the Alcatel Lucent Enterprise OS6360 Series Software Configuration Guide.
5. Maintenance
5.1. Cleaning
Regularly clean the exterior of the switch with a soft, dry cloth. Do not use liquid or aerosol cleaners directly on the device. Ensure ventilation openings are free from dust and debris.
5.2. Firmware Updates
Periodically check the Alcatel Lucent Enterprise support website for firmware updates. Keeping the firmware up-to-date ensures optimal performance, security, and access to new features. Follow the instructions provided with the firmware update package carefully.
5.3. Environmental Considerations
Ensure the switch operates within its specified environmental limits (temperature, humidity). Avoid placing the switch in direct sunlight or near heat sources. Maintain proper airflow around the device.
6. Troubleshooting
This section provides solutions to common issues you might encounter with the OS6360-10-EU Switch.
| Problem | Possible Cause | Solution |
|---|---|---|
| Switch does not power on. | No power, faulty power cord, or power supply issue. | Check power cord connection. Ensure power outlet is functional. Try a different power cord. |
| No link light on a connected port. | Faulty cable, incorrect cable type, device not powered on, or port disabled. | Verify cable connection. Try a different cable. Ensure connected device is powered on. Check switch configuration to ensure port is enabled. |
| Network connectivity issues. | IP address conflict, incorrect VLAN configuration, or network loop. | Verify IP addresses. Check VLAN configurations. Ensure no network loops are present. Consult advanced configuration guide. |
If the problem persists after attempting these solutions, please contact Alcatel Lucent Enterprise technical support.
7. Specifications
| Feature | Detail |
|---|---|
| Brand | Alcatel Lucent Enterprise |
| Model Number | OS6360-10-EU |
| Ports | 8 x Gigabit Ethernet RJ-45 (10/100/1G BaseT), 2 x Uplink (10/100/1G BaseT), 2 x SFP (1G) |
| Data Transfer Rate | 8 Gigabits per second |
| Color | White |
| Item Weight | 2.57 Kilograms |
8. Warranty Information
Alcatel Lucent Enterprise products typically come with a limited hardware warranty. For specific warranty terms and conditions, including duration and coverage, please refer to the warranty card included with your product or visit the official Alcatel Lucent Enterprise website. Keep your proof of purchase for warranty claims.
Note: Information regarding spare parts availability and software updates is not available in the provided product data. Please consult the manufacturer's official resources for the most current information.
9. Support and Contact
For technical assistance, product documentation, or further support, please visit the official Alcatel Lucent Enterprise support portal or contact their customer service. You may need your product model number (OS6360-10-EU) and serial number when contacting support.
Official Website: www.al-enterprise.com
Support Portal: Refer to the official website for regional support contacts and online resources.





