Ember CM21XL17AM

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Ember Tumbler Instruction Manual

Model: CM21XL17AM

Introduction

Welcome to the world of perfectly temperature-controlled beverages with your new Ember Tumbler. This innovative travel mug is designed to keep your drink at your preferred temperature for hours, ensuring every sip is as enjoyable as the first. The Ember Tumbler combines durable stainless steel construction with smart technology, offering an unparalleled drinking experience.

Key features include:

  • 3-Hour Battery Life: Maintains your desired temperature (between 120°F - 145°F) for up to 3 hours on a full charge, or all day when placed on its charging coaster.
  • Beyond Insulation: Experience the warmth of your drink directly through the premium textured finish, offering the benefits of insulation without the drawbacks.
  • Adventure Ready: Equipped with two versatile lids and an IPX7 rating for full underwater submersion up to 1 meter, making it ideal for various activities and easy to clean.
  • Perfect Temperature Every Time: Multiple integrated sensors ensure precise temperature control and liquid level detection. Adjust the temperature to the exact degree using the Ember App.
  • Our Biggest Mug Yet: At 16 oz, this is Ember's largest heated temperature control mug to date, perfect for your favorite grande lattes and more.
Ember Tumbler in Slate Black on its charging coaster

Image: The Ember Tumbler in Slate Black, resting on its charging coaster.

Setup

1. Initial Charging

Before first use, fully charge your Ember Tumbler. Place the tumbler onto the included charging coaster. The LED light on the tumbler will indicate charging status. A full charge typically takes approximately 2-3 hours.

Ember Tumbler charging on its coaster with battery indicator

Image: Ember Tumbler displaying battery charge level while on its charging coaster.

2. Download the Ember App

For full control and customization, download the Ember app from your smartphone's app store (available for iOS and Android). The app allows you to set precise temperatures, customize presets, and receive notifications.

3. Pair Your Tumbler

Open the Ember app and follow the on-screen instructions to pair your Tumbler. Ensure Bluetooth is enabled on your device. The app will guide you through the pairing process, which usually involves pressing the Ember logo on the bottom of the tumbler.

Operating Instructions

1. Filling Your Tumbler

Pour your hot beverage into the Ember Tumbler. The tumbler's sensors will detect the liquid and begin heating or maintaining the temperature according to your settings.

2. Temperature Control

Use the Ember app to set your desired drinking temperature between 120°F (49°C) and 145°F (63°C). The tumbler will automatically adjust to reach and maintain this temperature.

Diagram showing features of Ember Tumbler including temperature sensors and textured finish

Image: Diagram highlighting the multiple precision temperature and liquid sensors within the Ember Tumbler.

3. Using the Lids

Your Ember Tumbler comes with two lid options to suit your lifestyle:

  • Handle Lid: This lid features a convenient handle for easy carrying and is designed for secure transport. It screws onto the tumbler for a tight seal.
  • Sliding Lid: Ideal for quick access to your drink, this lid slides open and closed. It provides a secure fit but is not fully leak-proof if the tumbler is inverted.
Two Ember Tumbler lids: one with a handle and one with a sliding opening

Image: The two distinct lid types for the Ember Tumbler: the Handle Lid and the Sliding Lid.

Maintenance

Cleaning Instructions

The Ember Tumbler is designed for easy cleaning. It is IPX7 rated, meaning it can be fully submerged in water up to 1 meter deep. However, for optimal care, hand washing is recommended.

  • Wash the tumbler and lids with warm, soapy water.
  • Use a soft sponge or cloth to clean the interior and exterior. Avoid abrasive cleaners or scrubbers that could damage the finish.
  • Rinse thoroughly and allow all components to air dry completely before reassembly or storage.
  • Do not place the charging coaster in water or wash it. Wipe it clean with a damp cloth if necessary.
Ember Tumbler partially submerged in clear water, demonstrating its IPX7 water resistance

Image: The Ember Tumbler submerged in water, illustrating its IPX7 water resistance for easy cleaning.

Troubleshooting

If you encounter any issues with your Ember Tumbler, please refer to the common solutions below:

ProblemPossible Cause / Solution
Tumbler not heating.
  • Ensure the tumbler is charged. Place it on the charging coaster.
  • Check if the liquid level is sufficient for the sensors to detect.
  • Verify the desired temperature is set in the Ember app.
  • Restart the tumbler by pressing and holding the Ember logo on the bottom for 3 seconds.
App not connecting to Tumbler.
  • Ensure Bluetooth is enabled on your smartphone.
  • Make sure the tumbler is within Bluetooth range (approx. 10 feet).
  • Try restarting both the app and your smartphone's Bluetooth.
  • If previously paired, try "forgetting" the device in your phone's Bluetooth settings and re-pairing.
Battery life is shorter than expected.
  • Battery life can vary based on ambient temperature, starting beverage temperature, and desired set temperature.
  • Ensure the tumbler is fully charged before use.
  • For extended warmth, keep the tumbler on its charging coaster.
Lid leaks.
  • Ensure the lid is properly secured. The Handle Lid should be screwed on tightly.
  • The Sliding Lid is designed for sipping and is not fully leak-proof when inverted.
  • Check the lid's silicone seals for any damage or misalignment.

For further assistance, please visit the official Ember support website or contact customer service.

Specifications

FeatureDetail
BrandEmber
Model NumberCM21XL17AM
ColorSlate Black
Capacity16 oz
Product Dimensions3.27"W x 7"H
Item Weight1.2 pounds
MaterialStainless Steel (BPA Free, Lead Free)
Temperature Range120°F - 145°F (49°C - 63°C)
Battery LifeUp to 3 hours (or all day on charging coaster)
Water ResistanceIPX7 rated (submersible up to 1 meter)
Included ComponentsTumbler, Charging Coaster, Power Adapter, Two Lids (Handle Lid, Sliding Lid)
Product CareHand Wash Only
UPC810011402508

Warranty and Support

For detailed warranty information and customer support, please refer to the official Ember website or the documentation included with your purchase. You can typically find information regarding product registration, warranty claims, and technical assistance there.

Visit the Ember Store on Amazon for more products and information.

© 2024 Ember. All rights reserved.

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