myQ Smart Garage Door Video Keypad User Manual

Introduction

The myQ Smart Garage Video Keypad provides secure and convenient access to your garage, combined with advanced monitoring capabilities. It allows you to control who enters your garage, receive real-time alerts, and communicate with visitors directly from your smartphone.

Key features include:

• Wide-Angle Surveillance Camera: Captures a comprehensive view of your garage area, from driveway to doorway.
• Advanced Motion Detection: Monitors unfamiliar activity in your garage area for peace of mind.
• Real-Time Notifications: Receive timely and meaningful notifications via the myQ app to ensure the safety of your loved ones.
• Two-Way Audio: Engage in live conversations while also monitoring ambient sounds in the area around your garage.
• Unique PIN Codes: Easily create and share personalized access codes via the myQ app. Set time-specific passes to grant family, guests, or service providers access at designated hours or days.
• Remote Viewing: Access live feeds directly through the myQ app and take advantage of a free trial to view recorded events.
• Compatibility: Controls a single garage door opener manufactured by LiftMaster, Chamberlain, or Craftsman after 1993.

Setup and Installation

The myQ Smart Garage Door Video Keypad is designed for easy installation. Integrated Bluetooth technology facilitates quick Wi-Fi pairing with your home network.

Mounting

The keypad can be mounted flat or with an angled bracket (included) to optimize the camera's field of view, especially if mounted on the side of your garage door frame. Ensure the mounting location provides a strong Wi-Fi signal for optimal performance.

Powering the Keypad

The keypad is battery-powered for wireless installation. For continuous power without the need for recharging, a separate Power Adapter Kit is available. This kit allows you to retrofit your Video Keypad from battery to wired power.

Operation

Operating your myQ Smart Garage Door Video Keypad is straightforward, offering multiple ways to manage your garage access and monitor activity.

Using PIN Codes

You can create and manage multiple unique PIN codes through the myQ app. These codes can be assigned to family members, guests, or service providers, with options for time-specific access. To open or close the garage door using the keypad, simply enter the assigned PIN code and press the 'Home' button.

Smartphone Control via myQ App

The myQ app provides comprehensive control and monitoring features:

• Remote Open/Close: Control your garage door from anywhere.
• Live Streaming: View real-time video from the keypad's camera.
• Two-Way Audio: Communicate with anyone at your garage door.
• Activity Notifications: Receive instant alerts for motion detection or when a PIN code is used.
• Video History: Access recorded events (free trial available for recorded events).

Maintenance

Battery Care

The myQ Video Keypad is powered by a rechargeable Lithium Ion battery. You will receive notifications via the myQ app when the battery level is low. It is recommended to fully charge the battery before initial use to maximize battery life. If you opt for the wired power adapter kit, battery maintenance is no longer required.

Cleaning

To maintain optimal performance and appearance, periodically wipe the keypad and camera lens with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners.

Troubleshooting

Connectivity Issues

If the keypad is having trouble connecting to Wi-Fi or the myQ cloud, ensure your Wi-Fi signal is strong at the installation location. You may need to reset the Wi-Fi connection via the keypad's reset button and re-enter credentials in the app. Patience may be required as connection to the video cloud can sometimes take a few minutes.

Battery Draining Quickly

Frequent activity or live viewing can impact battery life. Consider adjusting motion detection sensitivity settings in the myQ app. For a permanent solution, install the optional wired Power Adapter Kit to provide continuous power.

App Functionality

For issues related to app features, such as video management or notifications, ensure your myQ app is updated to the latest version. If problems persist, consult the in-app help resources or contact myQ support.

Specifications

Warranty Information

The myQ Smart Garage Door Video Keypad comes with a 1 Year Limited Warranty from the manufacturer, Chamberlain Group. Please retain your proof of purchase for warranty claims.

Support

For further assistance, technical support, or to explore additional features, please refer to the myQ app's help section. You can also visit the official Chamberlain website for comprehensive support resources and FAQs.