Level Lock+ Smart Lock User Manual

1. Introduction

This manual provides essential information for the installation, operation, and maintenance of your Level Lock+ Smart Lock. The Level Lock+ is designed to offer a seamless and secure smart home experience, integrating advanced technology within a discreet design.

Please read this manual thoroughly before beginning installation or operation to ensure proper functionality and safety.

2. Package Contents

The Level Lock+ Smart Lock package typically includes the following components:

• Level Lock+ Smart Lock (Matte Black)
• Installation Hardware
• Keys
• CR2 Battery
• User Guide (PDF available online)
• Installation Manual (PDF available online)

Figure 2.1: Overview of the Level Lock+ Smart Lock and its primary components, including the deadbolt and the interior smart mechanism, alongside a smartphone showing the Home app for smart control.

3. Setup and Installation

For detailed installation instructions, please refer to the official Installation Manual PDF provided with your product or available for download from the Level website. The installation process typically involves replacing your existing deadbolt with the Level Lock+ components.

Key steps include:

1. Remove your existing deadbolt.
2. Install the Level Lock+ bolt mechanism into the door.
3. Install the exterior and interior housings.
4. Insert the CR2 battery into the core.
5. Download the Level Home app and follow the in-app instructions to pair your lock and set up Apple HomeKit integration.

Ensure your door is properly aligned and the deadbolt operates smoothly before completing the installation.

For a visual guide, you can access the official Installation Manual (PDF) here.

4. Operating Instructions

The Level Lock+ offers multiple ways to lock and unlock your door:

4.1. Apple Home Keys

Utilize Apple Home Keys for convenient unlocking with your iPhone or Apple Watch. Ensure your device is updated to the latest iOS/watchOS version and Home Keys are enabled in the Wallet app.

• Express Mode: Simply tap your iPhone or Apple Watch near the lock to unlock. No need to wake your device or open an app.
• Standard Mode: Authenticate with Face ID or Touch ID on your iPhone, then tap the lock.

4.2. Level Home App

Use the Level Home app on your smartphone to remotely lock or unlock your door, manage access for guests, and view activity history. A Level Connect hub (sold separately) or a compatible HomeKit hub (e.g., Apple HomePod, Apple TV) is required for remote access.

4.3. Physical Key

The Level Lock+ retains the ability to be locked and unlocked with a traditional physical key, providing a reliable backup option.

4.4. Auto-Lock and Auto-Unlock

Configure auto-lock and auto-unlock features through the Level Home app or Apple Home app. Auto-lock will secure your door after a set period, while auto-unlock can detect your arrival and unlock the door automatically.

5. Maintenance

5.1. Battery Replacement

The Level Lock+ uses one CR2 battery (included). Battery life can vary based on usage, but typically lasts several months. The Level Home app will notify you when the battery level is low. To replace the battery:

1. Remove the interior cover of the lock.
2. Carefully remove the old CR2 battery.
3. Insert a new CR2 battery, ensuring correct polarity.
4. Replace the interior cover.

5.2. Cleaning

Clean the exterior of the lock with a soft, damp cloth. Avoid using abrasive cleaners or solvents, as these can damage the finish.

6. Troubleshooting

If you encounter issues with your Level Lock+, refer to the common troubleshooting tips below:

• Lock not responding: Check the battery level in the Level Home app. Replace the battery if low. Ensure your smartphone's Bluetooth is enabled and you are within range.
• Apple Home Keys not working: Verify that Home Keys are enabled in your Wallet app and your device is updated. Ensure NFC is active on your device.
• Remote access issues: Confirm your Level Connect hub or HomeKit hub is online and properly configured. Check your home Wi-Fi connection.
• Deadbolt not extending/retracting smoothly: Ensure the door frame strike plate is properly aligned with the deadbolt. Lubricate the deadbolt mechanism if necessary.
• Lockout: If the lock enters a lockout state due to multiple failed attempts, it will automatically lock for a set period (e.g., 30 minutes). During this time, it can only be unlocked by physical key, Bluetooth, and remote.

For further assistance, consult the comprehensive User Guide or contact Level customer support.

7. Technical Specifications

8. Warranty and Support

For information regarding product warranty, please refer to the documentation included with your purchase or visit the official Level website. Level also offers optional protection plans for extended coverage.

For customer support, technical assistance, or to access the full User Guide and Installation Manual, please visit the Level support page or contact their customer service directly.

You can find the User Guide (PDF) here.