Introduction
The Candy House SESAME 5 Smart Lock is a retrofit smart lock designed to enhance your home security and convenience. It allows you to control your door lock using a smartphone app, various authentication methods, and smart home integrations. This manual provides detailed instructions for its installation, operation, and maintenance.
The SESAME 5 Smart Lock offers multiple convenient unlocking methods for the whole family.
Product Overview
The SESAME 5 is a compact and lightweight smart lock that attaches to your existing door lock. It offers quiet and fast operation, providing a seamless experience for securing your home.
The SESAME 5 is designed to be palm-sized, compact, and lightweight.
The SESAME 5 Smart Lock is available in multiple colors to match your home decor.
What's Included
Please verify that all the following components are included in your package:
- SESAME 5 Smart Lock Unit
- Thumbturn Receiver Plastic Parts (2 pcs)
- Thumbturn Receiver Metal Parts (2 pcs)
- Thumbturn Screws (6 pcs)
- SESAME 5 3M Adhesive Tape (3 sets)
- SESAME 5 Screwdriver (1 pc)
- Metal Base Adapter Screws (4 pcs)
- Metal Base Adapter (1 pc)
- High-performance 1800mAh CR123AH Batteries (2 pcs)
Setup
Installation Steps
The SESAME 5 Smart Lock features a simple, non-invasive installation process using 3M adhesive tape, making it ideal for rental properties as no construction is required. The package includes three sets of tape, allowing for multiple attempts if needed.
This video demonstrates the unboxing and easy installation process of the Candy House SESAME 5 Smart Lock.
Follow this diagram for proper placement and attachment of the smart lock.
Ensure the 3M adhesive tape is securely applied to the back of the device.
The smart lock attaches directly over your existing thumbturn.
Key Compatibility
The SESAME 5 is designed to be compatible with 99% of existing door locks. For unique or non-standard key types, custom adapters can be requested. Please contact support with a photo of your key for special adapter requests.
The SESAME 5 is compatible with a wide range of lock types.
For locks not directly compatible, special adapters can be created.
Operating Instructions
Unlocking Methods
The SESAME 5 offers multiple convenient ways to unlock your door:
- Smartphone App: Use the dedicated app on your smartphone.
- Widgets: Quick access through smartphone widgets.
- Apple Watch: Unlock directly from your Apple Watch.
- Physical Key: Your traditional key remains functional.
- Voice Control: With a Wi-Fi module (sold separately), use voice commands via smart speakers (e.g., Google Home, Amazon Alexa).
- Fingerprint/IC Card/PIN: With SESAME Touch or SESAME Touch Pro (sold separately), unlock using fingerprint authentication, IC cards (like Suica), or a PIN code.
Unlock your door using the app, IC card, fingerprint, or PIN code.
SESAME Touch Pro (sold separately) enables IC card unlocking.
Auto-Lock Function
The auto-lock feature can be configured to automatically lock your door after a set period, ranging from 3 seconds to 1 hour. This prevents you from accidentally leaving your door unlocked.
Easily configure auto-lock settings within the SESAME app.
Remote Operation and Voice Control
By pairing your SESAME 5 with a Wi-Fi module (sold separately), you can control your lock remotely from anywhere and integrate it with voice assistants like Google Home and Amazon Alexa.
This video demonstrates the voice control feature of the Candy House SESAME 5 Smart Lock.
Remote operation is possible with the addition of a Wi-Fi module.
Features
- Fast & Quiet Operation: Unlocks in approximately 2 seconds after recognition, with minimal friction and quiet operation.
- Long Battery Life: Enjoy over 1 year of reliable use on a single set of batteries.
- Multi-Device Connectivity: The Multi-Task function allows multiple devices to connect via Bluetooth simultaneously.
Notifications and Access History
Receive smartphone notifications whenever your door is opened or closed. This feature allows you to easily monitor the arrival and departure of family members, enhancing overall home security.
View a clear history of who opened or closed the door and when.
Key Sharing
Share virtual keys with others using QR codes. This eliminates the need to physically hand over keys, providing a secure and convenient way to grant access.
Smart Home Integration
The SESAME 5 Smart Lock can be integrated with popular smart home platforms such as Apple Home, Amazon Alexa, and Google Home, offering a connected and automated home experience.
Integrate your smart lock with leading smart home ecosystems.
Maintenance
Battery Replacement
The SESAME 5 uses two CR123AH batteries. When the battery level is low, you will receive a notification via the app. To replace the batteries:
- Remove the SESAME 5 unit from the door by gently detaching it from the adhesive tape.
- Open the battery compartment.
- Replace the old batteries with new high-performance 1800mAh CR123AH batteries.
- Close the battery compartment and reattach the unit to the door.
Cleaning
To maintain the appearance and functionality of your SESAME 5 Smart Lock, wipe it periodically with a soft, dry cloth. Avoid using abrasive cleaners or solvents.
Troubleshooting
| Issue | Possible Cause | Solution |
|---|---|---|
| Lock not responding to app. | Bluetooth connection issue, low battery, app malfunction. | Check Bluetooth on your phone. Replace batteries. Restart the app or your phone. |
| Auto-lock not engaging. | Auto-lock setting disabled or incorrect. | Verify auto-lock settings in the app. Ensure the door sensor (if applicable) is functioning correctly. |
| Difficulty with installation. | Incorrect adapter, improper alignment. | Refer to the installation steps and diagrams. Ensure the correct adapter is used and the device is aligned properly with the thumbturn. Contact support for custom adapter needs. |
| Voice control not working. | Wi-Fi module not connected, incorrect voice command, smart speaker issue. | Ensure the Wi-Fi module is properly set up and connected. Use the exact voice commands specified in the app. Check your smart speaker's connection. |
Specifications
| Attribute | Detail |
|---|---|
| Brand | Candy House |
| Model | SESAME 5 |
| Part Number | SM005CBJP |
| UPC | 855835006570 |
| Product Dimensions (LxWxH) | 9.3 x 5.5 x 4.2 cm |
| Product Weight | 138 grams |
| Material | Plastic |
| Finish | Painted |
| Color | Black |
| Lock Type | Retrofit Smart Lock (Biometric authentication capable with accessories) |
| Special Features | Auto-lock |
| Control Method | App |
| Connectivity Protocol | Bluetooth, Wi-Fi (with optional module) |
| Power Source | 2 x CR123AH Batteries |
| Country of Origin | China |
Warranty and Support
Manufacturer's Warranty
The Candy House SESAME 5 Smart Lock comes with a 1-year manufacturer's warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.
Customer Support
For technical assistance, troubleshooting, or inquiries regarding custom adapters, please contact Candy House customer support. You can typically find contact information on the official Candy House website or through your retailer.
When contacting support, please have your product model (SESAME 5) and proof of purchase ready to expedite the process.