Audien Hearing BTE Rechargeable OTC Hearing Aid User Manual

Introduction

The Audien Hearing BTE (Behind the Ear) Rechargeable OTC Hearing Aid is designed to provide clear, high-quality sound for individuals seeking over-the-counter hearing assistance. This device features a sleek, comfortable design, digital processing, 4 environmental modes, background noise reduction, feedback cancellation, and two directional microphones per unit (four total). This manual provides essential information for setting up, operating, maintaining, and troubleshooting your hearing aids to ensure optimal performance and comfort.

Setup

Package Contents

• Audien Hearing BTE Hearing Aids (1 pair)
• Charging Case
• USB-C Charging Cable
• Power Adapter
• Cleaning Brush
• 9 Ear Tips (3 styles, 3 pairs of each size: small, medium, large)
• Wax Guard Kit

Device Overview

Figure 1: Audien Hearing BTE Hearing Aid Components
This image displays an exploded view of the Audien Hearing BTE hearing aid, highlighting its key components: the receiver, ear tube, two microphones, volume up/down buttons, mode switch, and magnetic charging connection point.

Initial Charging

Before first use, fully charge your Audien Hearing BTE devices and their charging case. The charging case itself holds up to 3 full charges (60 hours of use).

1. Connect the provided USB-C charging cable to the charging port on the back of the case and plug the other end into the power adapter.
2. Plug the power adapter into a wall outlet.
3. Place the hearing aids into their respective slots in the charging case. The indicator lights on the case will show the charging status. Blue lights indicate charging, and they will turn white when fully charged.
4. A full charge for both the case and hearing aids typically takes approximately 2 hours.

Figure 2: Audien Hearing BTE Charging Case
This image shows the open charging case with labeled components, including the charging case cover, left and right charging ports, and indicator lights for the case and each earbud. It also highlights the 2-hour charging time, 20-hour battery life, and the case's ability to hold 3 full charges.

Selecting and Attaching Ear Tips

Proper ear tip selection is crucial for comfort and optimal sound quality. The device comes with 9 ear tips in 3 styles and 3 sizes (small, medium, large).

1. Experiment with different sizes and styles to find the most comfortable and secure fit for your ear canal. A good fit minimizes feedback and maximizes sound clarity.
2. To attach an ear tip, gently push it onto the receiver end of the hearing aid until it is securely in place.

Inserting the Hearing Aid

Gently place the hearing aid behind your ear, ensuring the ear tube and receiver are comfortably seated in your ear canal. The device is designed to fit the natural curve of the ear and should not slip out.

Operating

Power On/Off

The hearing aids automatically power on when removed from the charging case and power off when placed back into the case.

Volume Control

Use the dedicated buttons on the hearing aid to adjust the volume:

• Volume Up: Press the 'Volume up' button (refer to Figure 1) for 1 second.
• Volume Down: Press the 'Volume down' button (refer to Figure 1) for 1 second.

Mode Selection

The Audien Hearing BTE features 4 environmental modes to optimize your listening experience in various settings:

• To switch between modes, press and hold the 'Mode Switch' button (refer to Figure 1) for 3 seconds.
• The modes include settings for general listening, background noise reduction, and feedback cancellation, making it easier to hear in noisy environments or during TV dialogue.

Adaptation Period

It is common to require an adaptation period when first using hearing aids. Your brain needs time to adjust to the new sounds and amplification. We recommend starting with 1-2 hours of daily use and gradually increasing the duration over 3-4 weeks until you are comfortable wearing them for extended periods.

Maintenance

Cleaning Your Hearing Aids

Regular cleaning is essential for hygiene and optimal performance:

• Use the provided cleaning brush to gently remove any earwax or debris from the ear tips and microphones.
• The charging case includes a UV cleaning section that helps sanitize the earbuds while charging.
• Replace ear tips as needed, especially if they become damaged or worn.

Recharging

The hearing aids are 100% rechargeable. Place them in the charging case when not in use to ensure they are always ready. The charging case provides up to 3 full charges (60 hours) for the devices.

Storage

When not in use, store your hearing aids in their charging case in a cool, dry place away from direct sunlight and extreme temperatures.

Troubleshooting

If you experience issues with your Audien Hearing BTE devices, please refer to the following common solutions:

• No Sound: Ensure the hearing aids are fully charged and correctly inserted. Check if the volume is turned up.
• Low Volume: Increase the volume using the 'Volume up' button. Clean the ear tips and microphones to remove any blockages.
• Feedback/Whistling: Ensure the ear tip is securely and correctly seated in your ear canal. Try a different size or style of ear tip for a better seal. Adjust the mode to activate feedback cancellation.
• Discomfort: Experiment with different ear tip sizes and styles to find the most comfortable fit. Ensure the device is not inserted too deeply.
• Charging Issues: Verify the charging cable and adapter are securely connected. Check the indicator lights on the case to confirm charging status.

If problems persist, please contact Audien Hearing customer support.

Specifications

Warranty & Support

For detailed warranty information, product registration, or technical assistance, please refer to the official user manual included in your product packaging or visit the Audien Hearing support page on their website. You may also contact customer service directly for personalized support.