Goodman GM9C960803BN
Goodman 96% AFUE Gas Furnace
Model: GM9C960803BN
User Instruction Manual
1. Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your Goodman 96% AFUE Gas Furnace, Model GM9C960803BN. Please read this manual thoroughly before attempting any installation, operation, or maintenance procedures.
This furnace is designed for residential use and offers high-efficiency heating with a two-stage, nine-speed ECM motor for optimal comfort and energy savings.
2. Safety Information
WARNING: Improper installation, adjustment, alteration, service, or maintenance can cause property damage, personal injury, or death. Refer to this manual. For assistance or additional information, consult a qualified installer, service agency, or the gas supplier.
Always adhere to local codes and ordinances. Ensure proper ventilation and carbon monoxide detection. Only qualified personnel should perform installation and service.
Electrical Shock Hazard:
- Disconnect all power before servicing or installing this unit.
- Failure to do so may result in personal injury or death.
Fire Hazard:
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
- Improper installation, adjustment, alteration, service, or maintenance can cause property damage, personal injury, or death.
- Ensure proper gas line connections and leak testing.
Familiarize yourself with all warning labels on the unit itself.

Figure 1: Front view of the Goodman GM9C960803BN gas furnace. This image shows the main housing of the furnace, with the Goodman logo prominently displayed on the upper access panel. Various warning and informational labels are affixed to the panels, emphasizing safety precautions for operation and maintenance. The overall color is a dark gray.
3. Setup and Installation
Installation of this gas furnace must be performed by a qualified HVAC technician in accordance with all national and local codes. This section provides a general overview of key installation considerations.
3.1 Pre-Installation Checks
- Verify that the furnace model matches the installation requirements (e.g., gas type, BTU output).
- Ensure adequate space for installation, maintenance, and airflow.
- Inspect the unit for any shipping damage.

Figure 2: Angled front view of the Goodman GM9C960803BN gas furnace. This perspective highlights the side profile and the front panels, providing a better sense of the unit's dimensions and the placement of various access points and labels.
3.2 Location Requirements
- Install on a level surface.
- Maintain required clearances from combustible materials.
- Ensure proper access for service and filter replacement.
3.3 Gas and Electrical Connections
All gas and electrical connections must comply with local codes and be performed by licensed professionals.
- Gas Supply: Connect to the appropriate gas supply line. Perform a leak test after connection.
- Electrical Supply: Connect to a dedicated circuit with proper voltage and amperage.

Figure 3: Internal view of the upper section of the Goodman GM9C960803BN gas furnace. This image reveals the heat exchanger, burners, igniter, and associated wiring and sensors. The intricate network of components responsible for combustion and heat transfer is visible.

Figure 4: Close-up view of the internal components within the upper section of the Goodman GM9C960803BN gas furnace. This detailed shot focuses on the gas valve, manifold, and various electrical connections and sensors, illustrating the complexity of the furnace's control system.
3.4 Ductwork and Venting
Proper ductwork sizing and secure connections are critical for efficient operation. The furnace requires proper venting for combustion byproducts.

Figure 5: A collection of installation accessories and parts typically used with a gas furnace. This includes various hoses, clamps, caps, and seals, which are essential for proper venting, drainage, and secure connections during the installation process.
4. Operating Instructions
Once installed by a qualified technician, your Goodman furnace is designed for automatic operation via a thermostat.
4.1 Initial Startup
- Ensure all access panels are securely closed.
- Turn on the gas supply to the furnace.
- Restore electrical power to the furnace.
- Set your thermostat to the desired heating mode and temperature.
- The furnace will initiate its startup sequence, including a self-check and ignition.
4.2 Thermostat Settings
Refer to your thermostat's instruction manual for specific programming and operation details. Common settings include:
- HEAT: Activates the heating function.
- COOL: Activates the cooling function (if connected to an AC unit).
- AUTO: Automatically switches between heating and cooling to maintain temperature.
- FAN ON/AUTO: "ON" runs the fan continuously; "AUTO" runs the fan only when heating or cooling.
The two-stage operation of this furnace allows for more precise temperature control and energy efficiency. The furnace will typically operate in the first stage (lower heat output) for most of the time, switching to the second stage (higher heat output) only when necessary to meet the thermostat's demand.
5. Maintenance
Regular maintenance is crucial for the longevity, efficiency, and safe operation of your furnace. Some tasks can be performed by the homeowner, while others require a qualified technician.
5.1 Homeowner Maintenance
- Air Filter Replacement: Check and replace the air filter monthly, or more frequently if the furnace is in constant use or if you have pets. A dirty filter restricts airflow and reduces efficiency.
- Clear Area Around Furnace: Keep the area around the furnace clear of obstructions, combustible materials, and debris to ensure proper airflow and safety.
- Check Venting: Periodically inspect the vent pipes for any blockages or damage.

Figure 6: Internal view of the lower section of the Goodman GM9C960803BN gas furnace. This image displays the blower motor and fan assembly, which are responsible for circulating heated air throughout the home. The control board is also visible in this section.

Figure 7: Close-up view of the control board within the Goodman GM9C960803BN gas furnace. This circuit board manages the furnace's operations, including ignition, fan control, and safety features. Numerous wires are connected to various terminals, indicating its central role in the system.
5.2 Professional Maintenance
It is recommended to have your furnace inspected and serviced by a qualified HVAC technician annually, preferably before the heating season. Professional maintenance typically includes:
- Cleaning and inspection of burners and heat exchanger.
- Checking gas pressure and manifold pressure.
- Lubricating moving parts (if applicable).
- Testing safety controls and electrical connections.
- Inspecting the flue and venting system.
- Checking refrigerant levels (if part of a combined system).
6. Troubleshooting
Before calling for service, review the following common issues and their potential solutions. Always disconnect power to the furnace before performing any checks.
| Problem | Possible Cause | Solution |
|---|---|---|
| Furnace not heating |
|
|
| Insufficient heating |
|
|
| Strange noises |
|
|
| Furnace cycles on and off frequently |
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If the problem persists after attempting these solutions, contact a qualified HVAC service technician.
7. Specifications
Key technical specifications for the Goodman 96% AFUE Gas Furnace, Model GM9C960803BN:
| Feature | Detail |
|---|---|
| Model Number | GM9C960803BN |
| AFUE (Annual Fuel Utilization Efficiency) | 96% |
| Motor Type | Nine Speed ECM (Electronically Commutated Motor) |
| Stages of Heating | Two-Stage |
| Fuel Type | Natural Gas, Propane Gas (with conversion kit) |
| Package Dimensions | 39 x 29 x 19 inches |
| Item Weight | 114 pounds |

Figure 8: U.S. Government EnergyGuide label for a Goodman furnace, indicating an Annual Fuel Utilization Efficiency (AFUE) rating of 96.1%. This label provides consumers with information about the energy efficiency of the appliance.
8. Warranty and Support
Goodman products are backed by comprehensive warranties. Specific warranty terms and conditions vary by model and region. Please refer to the warranty certificate included with your furnace or visit the official Goodman website for detailed information.
For technical support, service, or warranty claims, please contact your installing dealer or a qualified Goodman service provider. You can also visit the official Goodman website for a dealer locator and additional resources.
Goodman Official Website: www.goodmanmfg.com
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