1. Introduction
This manual provides essential information for the safe operation, assembly, maintenance, and troubleshooting of your Caroma S12 Electric Scooter. Please read this manual thoroughly before using the scooter to ensure proper function and safety.
2. Safety Information
Operating an electric scooter carries inherent risks. Adhere to all local laws and regulations regarding electric scooter use. Always prioritize safety.
- Always wear a helmet and appropriate protective gear, such as knee and elbow pads, when riding.
- Do not ride in wet conditions, heavy rain, or through puddles. The scooter has an IPX4 waterproof rating, meaning it is resistant to splashing water from any direction, but not submersion.
- Ensure all components are securely fastened before each ride.
- Maintain a safe speed and distance from other vehicles and pedestrians.
- Avoid riding on uneven surfaces, steep inclines, or over obstacles.
- Do not perform stunts or sudden maneuvers.
- The maximum load capacity is 220 lbs (100 kg). Do not exceed this limit.
- Children should only operate the scooter under direct adult supervision.
- Be aware of your surroundings and avoid distractions while riding.
3. Package Contents
Verify that all items are present in the package:
- 1 × Caroma S12 Electric Scooter
- 1 × Charger
- 1 × Instruction Manual (this document)
- 1 × Toolkit
4. Product Overview
The Caroma S12 Electric Scooter features a lightweight aluminum alloy frame, 6.5-inch solid tires, a 250W motor, and a 36V 5.0Ah lithium battery. It is designed for commuting with safety features like a headlight, brake light, and a digital dashboard.

Image: Front-side view of the Caroma S12 Electric Scooter, showcasing its design and components.
4.1 Handlebar and Dashboard Controls

Image: Detailed view of the handlebar, digital dashboard, headlight switch, E-Brake button, and accelerator.
- Digital Dashboard: Displays current speed, speed mode, battery level, and single trip distance.
- Power Button: Press and hold for more than 2 seconds to turn the scooter on/off.
- Headlight Switch: Activates the front headlight.
- Accelerator: Controls the motor speed.
- E-Brake Button: Engages the electronic front wheel brake.
5. Setup and Assembly
The Caroma S12 Electric Scooter requires minimal assembly. Follow these steps to prepare your scooter for its first ride:

Image: Visual guide for quick and easy installation, showing unfolding, handlebar attachment, and screw tightening.
- Unfold the Scooter: Open the folding mechanism and fully unfold the scooter until it locks into place.
- Attach Handlebars: Tighten the left and right handles onto the handlebars.
- Secure Components: Use the provided wrench from the toolkit to tighten all handlebar retaining screws, ensuring the brakes and instrument panel are also secure.
Important: Ensure all screws and connections are securely tightened before your first ride.
6. Charging the Battery
Before initial use, fully charge the scooter's battery. A full charge typically takes approximately 3.5 hours.

Image: Illustration highlighting the 36V 5.0Ah lithium battery, 180Wh capacity, 3.5-hour charging time, and 13-mile range.
- Locate the charging port on the scooter.
- Connect the charger to the charging port.
- Plug the charger into a standard electrical outlet.
- The indicator light on the charger will change (e.g., from red to green) when charging is complete.
- Disconnect the charger once the battery is fully charged.
Caution: Use only the charger provided with your Caroma S12 Electric Scooter. Do not use damaged chargers or attempt to charge the scooter if it is wet.
7. Operation Instructions
7.1 Starting the Scooter (Non-Zero Startup)
The Caroma S12 Electric Scooter features a non-zero startup mechanism for safety. The motor will not engage from a standstill.

Image: Diagram illustrating the scooter's dimensions and the non-zero startup procedure.
- Turn on the scooter by pressing and holding the power button on the dashboard for more than 2 seconds.
- Step onto the deck with one foot.
- Use your other foot to kick off and propel the scooter forward, reaching a speed greater than 5 km/h (3.1 MPH).
- Once moving, press the accelerator to engage the motor and maintain speed.
7.2 Speed Modes
The scooter offers three speed modes, adjustable via the digital dashboard:
- 1st Gear: Maximum speed of 10 km/h (6.2 MPH)
- 2nd Gear: Maximum speed of 15 km/h (9.3 MPH)
- 3rd Gear: Maximum speed of 20 km/h (12.4 MPH)
7.3 Braking System
The Caroma S12 is equipped with a dual braking system for effective stopping:
- Electronic Brake (Front Wheel): Activated by the E-Brake button on the handlebar.
- Foot Brake (Rear Wheel): Applied by pressing down on the rear fender with your foot.
For optimal stopping power and safety, use both braking systems simultaneously when necessary. The Anti-lock Braking System (ABS) enhances braking performance.
7.4 Folding and Unfolding
The scooter features a one-step folding system for portability and storage.

Image: Three-step visual guide demonstrating how to fold the scooter in 3 seconds: turn off power, press folding mechanism, depress pole to pedal.
- To Fold: Turn off the power. Press the folding mechanism lever. Depress the main pole towards the pedal until it locks into the folded position.
- To Unfold: Release the locking mechanism. Lift the main pole until it clicks securely into the upright riding position. Ensure it is fully locked before use.
8. Maintenance
Regular maintenance ensures the longevity and safe operation of your scooter.
- Cleaning: Wipe the scooter with a damp cloth. Do not use high-pressure water or immerse the scooter in water.
- Tires: The scooter uses solid honeycomb tires, which do not require inflation. Regularly inspect them for wear and tear.
- Brakes: Periodically check the responsiveness of both the electronic and foot brakes. Adjust or service if necessary.
- Battery Care: Charge the battery regularly, even if not in use, to maintain its health. Avoid completely draining the battery. Store the scooter in a cool, dry place.
- Fasteners: Regularly check all screws and bolts for tightness. Tighten any loose fasteners.
9. Troubleshooting
If you encounter issues with your Caroma S12 Electric Scooter, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Scooter does not turn on | Low battery; Power button not pressed correctly | Charge the battery; Press and hold the power button for 2+ seconds. |
| Motor does not start | Non-zero startup not initiated; Accelerator not pressed | Kick off to reach 5 km/h before pressing accelerator. |
| Reduced range or speed | Low battery; Heavy load; Uphill riding; Cold weather | Ensure battery is fully charged; Consider riding conditions. |
| Brakes feel weak | Brake components require adjustment or inspection | Inspect brake levers and cables; Contact support if issue persists. |
10. Specifications
| Feature | Specification |
|---|---|
| Model Name | S12 |
| Motor Power | 250W Rated Power (Front Motor) |
| Battery | 36V 5.0Ah (180Wh) Lithium Battery |
| Max Speed | 12.4 MPH (20 km/h) |
| Max Range | 9-17 miles (actual range varies by conditions) |
| Tire Type | 6.5 inch Honeycomb Solid Tire |
| Braking System | Dual Braking (Rear Wheel Foot Brake, Front Wheel Electronic Brake with ABS) |
| Max Load | 220 lbs (100 kg) |
| Frame Material | Aluminum Alloy |
| Waterproof Rating | IPX4 |
| Expanded Size | 96cm x 45cm x 106cm (37.8in x 17.7in x 41.7in) |
| Folding Size | 106cm x 45cm x 27cm (41.7in x 17.7in x 10.6in) |
| Item Weight | 10.8 Kilograms |
| Special Features | Headlight, Brake Light, Digital Dashboard, Rear Shock Absorber, Foldable |
11. Warranty and Support
The Caroma S12 Electric Scooter comes with a 6-month supplier warranty. For warranty claims or technical support, please contact the seller or manufacturer directly.
Keep your purchase receipt as proof of purchase for warranty purposes.





