eufy Security HomeBase S380 (HomeBase 3) Instruction Manual

1. Overview

The eufy Security HomeBase S380, also known as HomeBase 3, serves as the central hub for your eufy security ecosystem. It provides local storage for your security camera footage, advanced AI capabilities, and enhanced data security without requiring monthly subscription fees. This device is designed to integrate seamlessly with compatible eufy Security products, offering a comprehensive and private home surveillance solution.

Key Features

• Local Expandable Storage: Features 16GB of built-in storage, expandable up to 16TB with a user-supplied hard drive.
• BionicMind™ AI Technology: Enhances human recognition, vehicle detection, and pet detection, reducing false alarms.
• Advanced Encryption: Utilizes military-grade encryption (RSA-1024 and AES-128 combined) to protect your data locally.
• No Monthly Fees: All core features and local storage are available without recurring subscription costs.
• eufy Security Product Compatibility: Works with a wide range of eufy security cameras and sensors.

2. Setup

2.1 Unboxing and Initial Connection

Upon unboxing, you will find the HomeBase S380 unit, a power adapter, and an Ethernet cable. Connect the power adapter to the HomeBase and plug it into a power outlet. Connect one end of the Ethernet cable to the LAN port on the HomeBase and the other end to your router.

2.2 App Installation and Device Pairing

1. Download the eufy Security app from your device's app store.
2. Create an account or log in if you already have one.
3. Follow the in-app instructions to add your HomeBase S380. This typically involves scanning a QR code on the device.
4. Once the HomeBase is added, you can proceed to pair your eufy security cameras and other compatible devices through the app.

2.3 Hard Drive Installation (Optional)

The HomeBase S380 supports expandable local storage up to 16TB. To install a hard drive:

1. Power off the HomeBase and disconnect all cables.
2. Locate the hard drive slot on the device (usually on the top or bottom, secured by a cover).
3. Remove the cover and carefully insert a compatible 2.5-inch SATA HDD/SSD into the slot.
4. Secure the hard drive and replace the cover.
5. Reconnect power and Ethernet. The app will guide you through formatting the new storage.

3. Operating

3.1 Live View and Recording

Access live video feeds from all connected cameras through the eufy Security app. Recordings are automatically triggered by motion detection and stored locally on the HomeBase. You can review recorded events and filter them by date, time, and detection type.

3.2 AI Features (BionicMind™)

The BionicMind™ AI on HomeBase S380 provides advanced detection capabilities:

• Human Recognition: Identifies familiar faces and distinguishes them from strangers. You can tag individuals in the app for personalized alerts.
• Vehicle Detection: Accurately detects vehicles, reducing unnecessary alerts from passing cars if not relevant to your monitoring zone.
• Pet Detection: Differentiates between humans and pets, allowing you to customize alerts based on your preferences.

3.3 Notifications and Alerts

Customize notification settings in the eufy Security app to receive alerts for specific events (e.g., human detection, unfamiliar faces). The HomeBase can also function as a doorbell chime for connected eufy doorbells.

4. Maintenance

4.1 Regular Checks

• Periodically check the HomeBase's status indicator light to ensure it is operating correctly.
• Verify network connectivity through the eufy Security app.
• Monitor the available storage space in the app, especially if you have expandable storage installed.

4.2 Firmware Updates

eufy regularly releases firmware updates to improve performance, add new features, and enhance security. Ensure your HomeBase is always running the latest firmware by checking for updates in the eufy Security app settings.

4.3 Cleaning

Gently wipe the exterior of the HomeBase with a soft, dry cloth. Avoid using liquid cleaners or abrasive materials that could damage the device.

4.4 Hard Drive Management

If you have installed an expandable hard drive, you can manage it through the eufy Security app. This includes options to format the drive or check its health status. Always back up important footage before performing any formatting operations.

5. Troubleshooting

5.1 Connectivity Issues

• No Internet Connection: Check your router and modem to ensure they are working correctly. Verify the Ethernet cable is securely connected to both the HomeBase and the router.
• Cameras Offline: Ensure cameras are within range of the HomeBase and have sufficient battery power. Try restarting the camera or the HomeBase.

5.2 Recording or Alert Problems

• No Recordings: Check motion detection settings for the affected camera in the app. Ensure the HomeBase has sufficient storage space.
• False Alarms: Adjust motion detection sensitivity and activity zones in the app. Utilize BionicMind AI features to filter out unwanted detections (e.g., pets, vehicles).
• No Notifications: Verify app notification settings on your smartphone and ensure the app has necessary permissions.

5.3 Resetting the HomeBase

If you encounter persistent issues, you may need to reset the HomeBase. Locate the reset button (usually a small pinhole) on the back or bottom of the device. Use a pin or paperclip to press and hold the button for approximately 10 seconds until the indicator light changes, then release. This will restore factory settings.

6. Specifications

7. Warranty & Support

7.1 Warranty Information

This eufy Security HomeBase S380 (Renewed) unit comes with a 90 days limited warranty. Please retain your proof of purchase for warranty claims.

7.2 Customer Support

For further assistance, technical support, or to access detailed FAQs, please visit the official eufy Security support website or contact their customer service directly. Contact information can typically be found on the eufy Security website or within the eufy Security app.