ReTrak ETLTCBLK

ReTrak Premier Series Retractable Lightning to USB-C Charge and Sync Cable User Manual

Model: ETLTCBLK

Product Overview

The ReTrak Premier Series Retractable Lightning to USB-C Charge and Sync Cable (Model: ETLTCBLK) is designed for efficient and convenient charging and data transfer for Apple devices. This cable features a retractable design for portability and tangle-free storage, supporting 18W high-speed charging and MFi certification for reliable performance.

ReTrak Retractable Lightning to USB-C Cable

Image: The ReTrak Premier Series Retractable Lightning to USB-C Charge and Sync Cable in black, shown in its compact, retracted state.

ReTrak Retractable Cable being placed into a bag

Image: A hand placing the compact, retractable cable into a bag, demonstrating its portability.

Setup and Usage

Extending and Retracting the Cable

To extend the cable, gently pull both ends simultaneously until the desired length is reached. The cable extends up to 2.6 feet (0.8 meters). To retract, pull both ends slightly further, then release. The cable will automatically retract into its housing. Do not pull only one end, as this can damage the retraction mechanism.

Diagram showing how to extend the ReTrak cable by pulling both ends

Image: A diagram illustrating the proper method of extending the cable by pulling both the Lightning and USB-C ends simultaneously.

Charging Your Device

  1. Connect the Lightning connector end of the cable to your Apple device (iPhone, iPad, iPod).
  2. Connect the USB-C connector end of the cable to a compatible USB-C power adapter or port. For 18W high-speed charging, ensure your power adapter supports USB-C Power Delivery and is rated 18W or higher.
  3. Verify that your device indicates it is charging.
iPad charging with ReTrak USB-C to Lightning cable

Image: An iPad connected to the ReTrak cable, displaying a charging indicator, demonstrating USB Power Delivery capability.

Data Transfer

To transfer data (music, movies, files) between your Apple device and a computer (e.g., MacBook with a USB-C port):

  1. Connect the Lightning connector end to your Apple device.
  2. Connect the USB-C connector end to a USB-C port on your computer.
  3. Follow the prompts on your device and computer to authorize the connection and begin data transfer.
Apple MFi Certified logo with various iPhone models

Image: The Apple MFi Certified logo, indicating compatibility with iOS devices, shown alongside several iPhone models.

Maintenance

Troubleshooting

ProblemPossible CauseSolution
Device not charging.
  • Loose connection.
  • Faulty power adapter or USB-C port.
  • Damaged cable or connectors.
  • Device issue.
  • Ensure both ends of the cable are securely plugged in.
  • Try a different power adapter or USB-C port.
  • Test the cable with another compatible device.
  • Inspect the cable and connectors for visible damage. If damaged, discontinue use.
  • Restart your device.
Cable not retracting or extending properly.
  • Improper retraction technique (pulling only one end).
  • Internal mechanism jam or damage.
  • Gently pull both ends simultaneously to reset the mechanism, then release.
  • Avoid forcing the cable. If the mechanism is jammed or damaged, the cable may need replacement.
Slow charging or data transfer.
  • Power adapter not sufficient (for charging).
  • Using a non-optimal USB port (for data).
  • Background processes on device/computer.
  • Ensure you are using an 18W or higher USB-C Power Delivery adapter for fast charging.
  • Use a high-speed USB-C port on your computer for data transfer.
  • Close unnecessary applications on your device or computer.

Specifications

Warranty and Support

For information regarding product warranty, returns, or technical support, please refer to the documentation included with your purchase or visit the official ReTrak website. Contact details for customer service are typically provided on the manufacturer's support page.

You can also visit the ReTrak Store on Amazon for additional product information and support resources.

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