1. Introduction
The SINGCALL Tuya Caregiver Pager System is a smart wireless calling solution designed to provide assistance and peace of mind for caregivers and individuals needing support. This system utilizes Wi-Fi connectivity to send alerts to a receiver and a mobile application, ensuring timely notifications. It is suitable for use by the elderly, patients, children, or anyone requiring immediate attention.
Figure 1: System components including the plug-in receiver and call button with dimensions.
Key features include easy setup, long signal coverage, portable call buttons, and flexible alert tone options. The system can be expanded to connect multiple receivers and mobile phones for comprehensive coverage.
Figure 2: The system offers a wireless range of up to 150 meters (500 feet).
2. Setup Instructions
Follow these steps to set up your SINGCALL Tuya Caregiver Pager System:
2.1. Download and Install Tuya App
- Download the 'Tuya Smart' or 'Smart Life' app from your smartphone's app store (Google Play Store for Android, Apple App Store for iOS).
- Register for an account or log in if you already have one.
2.2. Connect Receiver to Wi-Fi
The receiver connects to a 2.4GHz Wi-Fi network. Ensure your Wi-Fi router is set to 2.4GHz or has a mixed mode that supports it.
- Plug the receiver into a power outlet.
- Open the Tuya Smart app and tap 'Add Device' or the '+' icon.
- Select 'Others' from the device categories, then choose 'Connector (Wi-Fi)' or a similar Wi-Fi-enabled device option.
- Confirm your 2.4GHz Wi-Fi network and enter the password.
- On the receiver, long press the volume button (speaker icon) until the LED white light flashes slowly. This indicates it's in Wi-Fi configuration mode.
- In the app, select 'Blink Slowly' or 'Blink Quickly' based on the receiver's LED status, then proceed to add the device.
- Wait for the app to scan and register the device. This may take up to a minute.
- Once added, tap the '+' icon next to 'WIFI Caregiver System' to confirm.
Figure 3: Steps for connecting the receiver to the Tuya Smart app.
2.3. Enable App Notifications
To receive alerts on your mobile phone, ensure notifications are enabled for the Tuya Smart app.
- Allow all permission settings when prompted by the app.
- In the Tuya Smart app, go to 'Me' > 'Settings' > 'App Notification' > 'Privacy Settings' and ensure notifications are turned on.
- In your phone's system settings, navigate to 'Notifications', find 'Tuya Smart', and ensure all notifications are enabled.
Figure 4: Guide to enabling app notifications for alerts.
2.4. Video Guide for Setup
Video 1: A visual guide demonstrating the setup process for the SINGCALL Tuya WiFi Smart SOS Wireless Caregiver Call System, including app pairing and device registration.
3. Operating Instructions
3.1. Using the Call Button
To send an alert, simply press the large 'CALL' or 'SOS' button on the transmitter. The signal will be sent to the plug-in receiver and your paired mobile phone.
3.2. Receiving Alerts
- Receiver: The plug-in receiver will sound an alarm and flash its indicator light when a call button is pressed.
- Mobile App: Your smartphone will receive a push notification via the Tuya Smart app, alerting you to the call.
3.3. Adjusting Volume and Ringtones
The receiver offers 5 levels of volume (including mute) and 32 optional ringtones. These can be adjusted directly on the receiver or remotely via the Tuya Smart app.
Figure 5: Instructions for selecting ringtones and adjusting volume levels on the receiver.
3.4. Remote Monitoring via App
The Tuya Smart app allows you to monitor the system status, view history records of calls, and control receiver settings remotely, providing care from anywhere with an internet connection.
4. Maintenance
4.1. Battery Replacement
The call buttons are powered by CR2 Lithium batteries. When the button's indicator light dims or it fails to transmit signals reliably, replace the batteries. Refer to the product packaging or specific button instructions for detailed battery replacement steps.
4.2. Cleaning
Wipe the receiver and call buttons with a soft, dry cloth. Do not use liquid cleaners or abrasive materials, as these can damage the devices.
5. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Receiver does not sound alarm. | Volume is muted or too low. Call button battery is low or dead. Receiver is unplugged. | Adjust volume on receiver or via app. Replace call button battery. Ensure receiver is plugged into a working outlet. |
| No app notifications received. | App notifications are disabled. Phone is offline. Receiver is disconnected from Wi-Fi. | Check app and phone system notification settings (refer to Section 2.3). Ensure phone has internet access. Verify receiver's Wi-Fi connection in the app. |
| Call button not responding. | Battery is low or dead. Button is out of range. | Replace CR2 battery in the call button. Move closer to the receiver. |
| Receiver cannot connect to Wi-Fi. | Incorrect Wi-Fi password. Not a 2.4GHz Wi-Fi network. Receiver not in pairing mode. | Double-check Wi-Fi password. Ensure you are connecting to a 2.4GHz network. Long press the volume button on the receiver to enter pairing mode (slow flashing white light). |
6. Specifications
| Feature | Detail |
|---|---|
| Model Number | WM522 E57 1-2 |
| Brand | SINGCALL |
| Power Source | Battery Powered (Call Buttons), Plug-in (Receiver) |
| Compatible Devices | Smartphone (via Tuya Smart app) |
| Control Method | App, Touch |
| Maximum Range | 150 Meters (500 Feet) |
| Call Button Battery Type | 2 CR2 Lithium batteries (included) |
| Receiver Dimensions | Approx. 4.72"L x 3.54"W x 3.54"H |
| Item Weight | 7 ounces |
| Wi-Fi Frequency | 2.4GHz only |
| Ringtones | 32 options |
| Volume Levels | 5 (including mute) |
7. Warranty Information
This product is covered by a manufacturer's warranty. For specific details regarding warranty coverage, duration, and claims process, please refer to the documentation included with your purchase or contact SINGCALL customer support directly.
8. Customer Support
For technical assistance, troubleshooting, or product inquiries, please contact SINGCALL customer support. You can also visit the official SINGCALL store for additional resources and product information:
