1. Introduction
Thank you for choosing the Kolice Commercial Countertop Hard Ice Cream Machine, Model KO-ICMCT. This machine is designed for commercial use in various settings such as restaurants, cafes, food trucks, and bakeries, enabling efficient production of hard ice cream, Italian water ice, and fresh fruit snacks. This manual provides essential information for the safe and effective operation, maintenance, and troubleshooting of your new appliance. Please read it thoroughly before initial use and retain it for future reference.

Figure 1.1: Front-side view of the Kolice Commercial Countertop Hard Ice Cream Machine.
2. Safety Information
To prevent injury or damage to the machine, always adhere to the following safety precautions:
- Read all instructions before operating the machine.
- Ensure the machine is connected to a grounded 110V, 60Hz power outlet with appropriate circuit protection.
- Do not operate the machine with a damaged power cord or plug. Contact qualified service personnel for repairs.
- Keep hands and utensils out of the mixing chamber during operation to avoid injury.
- Always unplug the machine before cleaning, maintenance, or when not in use.
- Do not immerse the machine in water or other liquids.
- Use only food-grade ingredients and ensure all parts that come into contact with food are clean and sanitized.
- This appliance is intended for commercial use only.
3. Setup
Proper setup ensures optimal performance and longevity of your ice cream machine.
3.1 Unpacking
- Carefully remove the machine from its plywood case packaging.
- Inspect the machine for any signs of damage during transit. Report any damage to the carrier immediately.
- Remove all packing materials, including any protective films or tapes.
3.2 Placement
- Place the machine on a stable, level, and sturdy countertop capable of supporting its weight (approximately 112 lbs / 51 kg).
- Ensure adequate ventilation around the machine. Do not block the air vents on the sides.
- Keep the machine away from direct sunlight, heat sources, and excessive moisture.
3.3 Initial Cleaning
- Before first use, clean all parts that will come into contact with food.
- Refer to the "Maintenance" section for detailed cleaning instructions.
3.4 Power Connection
- Connect the machine to a standard 110V, 60Hz electrical outlet using the provided US plug.
- Ensure the electrical circuit can handle the machine's 1000W power requirement.
4. Operating Instructions
This section details the steps for making hard ice cream or gelato with your Kolice machine.
4.1 Preparing the Mix
- Prepare your desired ice cream or gelato mix according to your recipe. Ensure the mix is chilled before adding it to the machine for best results.
4.2 Loading the Machine
- Open the transparent top cover of the mixing chamber.
- Pour the prepared liquid mix into the 5.8L capacity cylinder.
- Securely close the transparent top cover.

Figure 4.1: Top view of the mixing chamber with liquid mix.
4.3 Starting the Freezing Process
- Locate the touch control panel on the front of the machine.
- Press the appropriate button for one-key automatic operation. The machine will begin the freezing and mixing cycle.
- The smart temperature control and timer will manage the process, which typically takes 18-25 minutes per batch.

Figure 4.2: The agitator mixes the ingredients under the transparent lid. Additional ingredients can be added during this stage.
4.4 Adding Ingredients During Operation
The transparent top cover allows for adding ingredients during the mixing process:
- Carefully open the transparent lid while the machine is running.
- Add fresh fruits, nuts, jam, chocolate beans, or other desired inclusions.
- Close the lid securely to continue mixing.
4.5 Dispensing the Product
Once the cycle is complete, the hard ice cream can be dispensed using one of two methods:
- Automatic Dispensing: Use the front dispensing mechanism to release the finished product into a container.
- Manual Dispensing: Open the top cover and scoop the ice cream directly from the mixing chamber.

Figure 4.3: Hard ice cream being dispensed into a container.

Figure 4.4: Close-up of the dispensing mechanism.
4.6 Operational Video Guide
Video 4.1: This video demonstrates the process of adding the ice cream mix, initiating the churning cycle, and dispensing the finished hard ice cream from the Kolice machine.
5. Maintenance
Regular cleaning and maintenance are crucial for the hygiene and longevity of your machine.
5.1 Daily Cleaning
- After each use, ensure the machine is unplugged.
- The machine features an auto-washing function. Follow the instructions on the control panel to initiate this cycle.
- For manual cleaning, disassemble the agitator shaft and cylinder parts. These are designed for easy disassembly and cleaning.
- Wash all removable parts with warm, soapy water and rinse thoroughly. Sanitize as per local health regulations.
- Wipe down the exterior of the machine with a damp cloth. Do not use abrasive cleaners or immerse the machine in water.
- Ensure all parts are completely dry before reassembling or storing the machine.
5.2 Periodic Checks
- Regularly check the power cord for any signs of damage.
- Ensure all seals and gaskets are intact and free from wear. Replace if necessary.
- Keep the air vents clear of dust and debris to ensure proper cooling and prevent overheating.
6. Troubleshooting
This section addresses common issues you might encounter with your ice cream machine.
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not turn on | No power supply; Power cord damaged; Circuit breaker tripped | Check power connection; Inspect power cord; Reset circuit breaker |
| Ice cream is too soft/not freezing | Mix not chilled; Insufficient freezing time; Ambient temperature too high; Refrigerant issue | Ensure mix is pre-chilled; Increase freezing time; Operate in a cooler environment; Contact service for refrigerant check |
| Machine is unusually noisy | Loose components; Motor issue; Insufficient lubrication | Check for loose parts; Contact service for motor inspection or lubrication |
| Dispensing mechanism clogged | Product buildup; Large inclusions | Clean dispensing mechanism thoroughly; Ensure inclusions are appropriately sized |
| Error code displayed | Specific internal fault | Refer to the machine's display for specific error code meaning (if available) or contact customer support. |
If you encounter problems not listed here or if solutions do not resolve the issue, please contact Kolice customer support.
7. Specifications
| Feature | Detail |
|---|---|
| Brand | Kolice |
| Model Number | KO-ICMCT |
| Color | Stainless Steel |
| Capacity | 5.5 Gallons (20 Liters/hour production) |
| Cylinder Capacity | 5.8 Liters |
| Power | 1000W |
| Voltage/Frequency | 110V, 60Hz |
| Operation Mode | Automatic |
| Material | Food-grade Stainless Steel |
| Dimensions (L x W x H) | 22.83" x 20.28" x 18.9" (58cm x 51.5cm x 48cm) |
| Net Weight | 112 lbs (51 kg) |
| Certifications | ETL Certified |
| Included Components | User Manual |
8. Warranty & Support
Kolice provides protection plans for this product. For specific warranty details, including coverage duration and terms, please refer to your purchase documentation or contact Kolice customer service directly. Protection plans are available for 3-year and 4-year durations.
Customer Support
For technical assistance, parts, or service inquiries, please contact Kolice customer support. Have your model number (KO-ICMCT) and purchase date ready when contacting support.
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