AYA NEO 2021 PRO Handheld Gaming PC User Manual

1. Introduction

This manual provides essential information for the setup, operation, and maintenance of your AYA NEO 2021 PRO Handheld Gaming PC. Designed for portable gaming, this device features an AMD Ryzen 7 4800U processor, 16GB RAM, and a 1TB NVMe SSD, offering a powerful Windows 10 Home experience on a 7-inch H-IPS touchscreen.

What's in the Box

• AYA NEO 2021 PRO Handheld Gaming PC
• USB A to USB C Converter
• USB C Cable
• Power Adapter (with UK, EU, and SE Asia plug adapters)
• Quick Start Guide

2. Device Overview

The AYA NEO 2021 PRO is a compact and powerful handheld. It measures approximately 10.4 inches in length, 4.17 inches in height, and 0.79 inches in thickness, weighing around 648 grams. It features a 7-inch H-IPS multi-touch screen with a resolution of 1280x800 pixels (215 PPI).

Front view of the AYA NEO 2021 PRO, showcasing its 7-inch display and integrated gaming controls on both sides.

Controls and Ports

The device features a familiar layout for gaming. On the left side, you'll find a clickable left analog stick, a classic D-Pad, and four additional buttons for rumble control (on/off), Home, Start, and Select functions. The right side includes four gaming buttons (A, B, X, Y), a right analog stick, and four shortcut buttons for Desktop, Task Manager, Escape, and a toggle for the on-screen keyboard or Aya Space application.

Close-up view of the AYA NEO 2021 PRO's controls, highlighting the ergonomic design and button placement for comfortable gaming.

Along the top edge, you'll find the left and right shoulder buttons (LB, RB) and analog triggers (LT, RT). Also located here are the power and volume buttons, a 3.5mm headphone/microphone combo jack, and two USB Type-C ports. One of these USB-C ports is a full-featured port supporting peripherals and video output (DP 1.4 & PD Charging). The bottom edge features a second full-featured USB Type-C port, also capable of connecting peripherals like a docking station.

Rear view of the AYA NEO 2021 PRO, showing the shoulder buttons, triggers, and various ports along the top edge, including USB-C and audio jack.

3. Setup

Initial Charging

Before first use, fully charge your AYA NEO 2021 PRO using the provided 60W PD charger and USB-C cable. Connect the USB-C cable to one of the USB-C ports on the device and the other end to the power adapter. Plug the power adapter into a wall outlet. The device's indicator light will show charging status.

First Power On and Windows Setup

Press and hold the Power button located on the top edge of the device until the screen turns on. The device will boot into Windows 10 Home. Follow the on-screen prompts to complete the initial Windows setup, including language selection, network connection, and user account creation. Ensure you have a stable internet connection for updates during this process.

4. Operating Your AYA NEO 2021 PRO

Basic Navigation

The AYA NEO 2021 PRO operates on Windows 10 Home, allowing for familiar navigation via its 7-inch touchscreen. You can also use the integrated joysticks and D-Pad to navigate the Windows interface, similar to a game controller. The left analog stick functions as a mouse cursor, and the A button acts as a left-click.

Using Shortcut Buttons

• Desktop Button (WIN): Quickly switch to the Windows desktop.
• Task Manager Button (TM): Open the Task Manager for managing running applications and processes.
• Escape Button (ESC): Functions as the Escape key, useful in applications and games.
• Keyboard/Aya Space Button (KB): Toggles the on-screen keyboard or launches the Aya Space application (if installed), which provides a centralized hub for your games and device settings.

Connecting Peripherals

Utilize the two full-featured USB Type-C ports to connect external devices. These ports support data transfer, power delivery, and DisplayPort 1.4 for video output. You can connect external monitors, keyboards, mice, or USB hubs for expanded connectivity. The included USB-A to USB-C converter allows you to connect standard USB-A devices.

5. Technical Specifications

6. Maintenance

General Care and Cleaning

• Keep the device clean by wiping it with a soft, dry cloth. Avoid abrasive cleaners or solvents.
• Regularly clean the screen with a microfiber cloth designed for electronics.
• Ensure ventilation grilles are free from dust and debris to maintain optimal cooling.
• Avoid exposing the device to extreme temperatures, direct sunlight, or high humidity.

Software Updates

Regularly check for and install Windows updates to ensure system stability, security, and optimal performance. You can do this through Windows Settings > Update & Security > Windows Update. Additionally, check the AYA NEO official website for any specific driver or firmware updates for your device.

Battery Care

To prolong battery life, avoid fully discharging the device frequently. It is recommended to keep the battery charge between 20% and 80% when possible. If storing the device for an extended period, charge it to about 50% before turning it off.

7. Troubleshooting

Common Issues and Solutions

• Device not powering on: Ensure the device is charged. Connect the power adapter and wait a few minutes before attempting to power on again. If unresponsive, try holding the power button for 10-15 seconds for a hard reset.
• Screen is black or unresponsive: Try pressing the Windows button or the KB button to see if the display reactivates. If not, perform a hard reset by holding the power button.
• Wi-Fi or Bluetooth connectivity issues: Check Windows network settings to ensure Wi-Fi and Bluetooth are enabled. Try restarting the device or updating network drivers.
• Poor game performance: Ensure your device drivers (especially graphics drivers) are up to date. Adjust in-game graphics settings to lower levels. Close unnecessary background applications.
• Device overheating: Ensure ventilation grilles are not blocked. Use the device in a well-ventilated area. Reduce CPU/GPU load by lowering game settings or closing background apps.

For more complex issues, refer to the official AYA NEO support resources or contact customer service.

8. Warranty & Support

The AYA NEO 2021 PRO comes with a manufacturer's warranty. Please refer to the warranty card included in your product packaging or visit the official AYA NEO website for detailed information regarding warranty terms, conditions, and duration.

For technical support, troubleshooting assistance, or warranty claims, please contact AYA NEO customer support through their official channels. You can typically find contact information on their website or in the quick start guide.

Visit the AYA NEO Store on Amazon for more information: AYA NEO Store