RIBAO Thermal POS Printer User Manual

1. Introduction

This manual provides comprehensive instructions for the setup, operation, and maintenance of your RIBAO Thermal POS Printer. This printer is designed for efficient receipt printing and is specifically compatible with RIBAO BC-55, BC-40, BCS-160 bill counters, and CS600B, CS-610S+, CS-211S coin sorters via RS232 serial connection. It is a thermal printer, meaning it does not require ink or ribbon.

Figure 1: RIBAO Thermal POS Printer (RB-58PLUS-RP)

2. Product Features

• RS232 Interface and Compatibility: Equipped with RS232 and Cash drawer interfaces. Please note, this printer does not support LAN, Wi-Fi, Bluetooth, iPad, iPhone, iOS/PC devices, Square, Doordash, Uber, or GrubHub.
• Fast Printing & Paper Shortage Detection: Achieves a printing speed of 90mm/s and includes a sensor for paper shortage detection.
• Ink-Free Printing: Utilizes thermal printing technology, eliminating the need for ribbon or ink. Effective printing width is 49mm, compatible with 57.5±0.5mm thermal receipt paper.
• Application: Designed for plug-and-play operation when connected to Ribao BCS-160/BC-55/BC-40 bill counter machines and Ribao coin sorters CS600B/CS-610S+/CS-211S using an RS232 cable. The default baud rate is 115200.
• Reliability and Durability: Features a compact design with a small footprint and operates with low noise. The printing head has a lifespan of 50km.

3. What's in the Box

The package for your RIBAO Thermal POS Printer includes the following components:

• RB-59-RP POS Printer Receipt Printer
• USB(B) to RS232 serial cord
• Power adapter
• Paper roll
• User manual
• Warranty card

Figure 2: Components of the RIBAO Thermal POS Printer package.

4. Setup & Installation

4.1. Printer Overview

Familiarize yourself with the main parts of the printer:

Figure 3: Printer components including Top Cover, Cover Opening Key, Indicator, Power Switch, RS232 Port, Cashbox Interface, Power Interface, Paper Exit, and FEED Button.

4.2. Loading Thermal Paper

Follow these steps to load the thermal paper roll:

1. Open the lid of the printer.
2. Place the thermal paper roll into the compartment.
3. Close the lid, ensuring a small portion of paper extends from the paper exit.
4. The printer is now ready for direct printing.

Figure 4: Step-by-step guide for loading thermal paper into the printer.

4.3. Connecting the Printer

Connect the printer to your compatible device using the provided RS232 serial cable. Ensure the power adapter is connected to the printer and a power outlet.

Figure 5: Diagram illustrating the connection of the printer via RS232 serial cord and power adapter. Note: The serial cord for cashbox interface is not included.

4.4. Setting Baud Rate (Advanced)

The default baud rate for this printer is 115200. If you need to adjust the baud rate for specific applications, follow the instructions in the video below. This process involves connecting the printer to a PC and using a specific software tool to configure the serial port settings.

5. Operation

Once connected to a compatible RIBAO money counter or coin sorter, the printer will automatically print reports. For example, it can print the serial number of each bill or the quantity and total value of each currency.

Figure 6: Example of the printer outputting a report with the serial number of each counted bill.

Figure 7: Example of the printer outputting a report showing the quantity and total value for different currencies.

6. Maintenance

To ensure optimal performance and longevity of your printer, regular maintenance is recommended. The printing head is a critical component with a long lifespan.

6.1. Printing Head Lifespan

The thermal printing head has an estimated lifespan of 50 kilometers of printed material. This indicates a robust design for long-term use.

Figure 8: Illustration highlighting the 50km printing head lifespan of the thermal printer.

6.2. Cleaning

Regularly clean the printer's exterior with a soft, dry cloth. For the thermal print head, use a specialized thermal printer cleaning pen or isopropyl alcohol on a cotton swab. Ensure the printer is powered off and cooled down before cleaning the print head.

7. Troubleshooting

If you encounter issues with your RIBAO Thermal POS Printer, consider the following common troubleshooting steps:

• No Power: Ensure the power adapter is securely connected to both the printer and a working power outlet. Check the power switch on the printer.
• No Print Output: Verify that thermal paper is correctly loaded and that the paper roll is not empty. Check the connection to the money counter/coin sorter.
• Garbled or Incorrect Print: Confirm that the baud rate setting on the printer matches the baud rate of the connected device (default is 115200). Refer to Section 4.4 for instructions on checking and setting the baud rate.
• Printer Not Recognized by PC (for baud rate setting): Ensure the USB to RS232 serial cable is properly connected and that the correct drivers are installed for the serial port adapter. Check Device Manager for the assigned COM port.
• Paper Jam: Open the printer lid, carefully remove any jammed paper, and ensure the paper path is clear before reloading.

For further assistance, please contact RIBAO TECHNOLOGY customer support.

8. Specifications

9. Warranty & Support

RIBAO TECHNOLOGY offers a 2-year warranty for this product. For any questions, technical support, or software update requirements, please contact us by e-mail. We commit to replying within 12 hours.

Additional protection plans may be available for purchase separately, such as 4-Year Protection Plan or Complete Protect plans.