Sherpa Expandable Travel Pet Carrier User Manual

Introduction

The Sherpa Expandable Travel Pet Carrier is designed for comfortable and secure pet transport by air, bus, car, or train. Its innovative features ensure convenience for pet owners and a comfortable experience for pets.

Key features include:

• Airline approved design, part of the Guaranteed On Board program.
• Patented spring wire frame allows the carrier to conform to under-seat requirements.
• Mesh panels for optimal ventilation and visibility.
• Escape-proof locking zippers for enhanced security.
• Top and side entries for easy pet loading and access.
• Expandable side to provide additional space for your pet.
• Comfortable padded top handle and a detachable shoulder strap for versatile carrying.
• Large side zippered pocket for storing pet essentials.
• Integrated luggage strap that also functions as a seatbelt pass-through for car travel.
• Includes a soft, removable, and machine washable faux lambskin liner.

Setup

1. Unpack the Carrier: Carefully remove the carrier from its packaging. Discard any small parts from the packaging.
2. Insert Liner: Place the soft, faux lambskin liner inside the carrier. The liner is typically secured with Velcro to prevent shifting during travel.
3. Attach Shoulder Strap (Optional): If you prefer to carry the carrier over your shoulder, attach the detachable carrying strap to the integrated metal D-rings on the carrier.
4. Familiarize Pet with Carrier: Before travel, allow your pet to explore the carrier in a relaxed environment. Place familiar toys or blankets inside to encourage comfort.

Operating Instructions

Loading Your Pet

• The carrier features both top and side entries for convenient loading. Choose the entry that is most comfortable for your pet.
• Gently guide your pet into the carrier. Once inside, ensure all zippers are securely closed and locked to prevent escape.

Using the Expandable Feature

• To provide your pet with more space, unzip the expandable mesh panel located on the side of the carrier. This is ideal for use during layovers or when stationary.
• When preparing for flight or needing to fit the carrier under a seat, ensure the expandable panel is zipped closed.

Airline Travel

• The carrier's patented spring wire frame allows the rear of the carrier to be pushed down, enabling it to fit under most airline seats.
• Always verify specific airline pet travel policies and size requirements before your trip, as these can vary.

Car Travel

• Utilize the integrated luggage strap as a seatbelt security pass-through to secure the carrier in your vehicle, ensuring your pet's safety during car rides.

Choosing the Right Size

Select the carrier size based on your pet's measurements first, then consider their weight. Ensure your pet does not exceed the maximum weight limit (16 pounds for this medium carrier) and has enough space to comfortably change positions inside the carrier.

Maintenance

• Liner Cleaning: The faux lambskin liner is removable and machine washable. Remove it from the carrier and follow the care instructions on the liner's tag for best results.
• Carrier Cleaning: Wipe down the carrier's exterior and interior with a damp cloth and mild soap as needed. Allow it to air dry completely before storage or next use.
• Replacement Liners: Sherpa replacement liners are available for purchase separately if needed.

Troubleshooting

If you encounter any issues with your Sherpa Expandable Travel Pet Carrier, please refer to the following general advice:

• Zippers Sticking: Ensure zippers are aligned properly before zipping. Apply a small amount of zipper lubricant if persistent sticking occurs.
• Carrier Stability: Ensure the internal frame is correctly positioned and the carrier is fully expanded or collapsed as intended for optimal stability.
• Pet Discomfort: If your pet shows signs of discomfort, ensure the carrier is the correct size and that they have adequate ventilation. Consider placing a favorite toy or blanket inside to provide comfort.

For further assistance, please contact customer support.

Specifications

Warranty Information

Sherpa® One-Year Limited Warranty: Sherpa® warrants that for a period of one year from the date of original retail purchase, this product will be free from defects in material and workmanship. This warranty does not cover normal wear and tear, damage such as chewing or scratching caused by pets, misuse of the product, or use contrary to the operating instructions. Please retain proof of purchase; proof of purchase is required for all warranty claims. If Sherpa® determines a new product to be an appropriate replacement, it will be made with a similar product of equal or greater value. This warranty is valid for the original retail purchaser from the date of the initial retail purchase and is not transferable. The aforementioned Limited Warranty is the only warranty offered and Sherpa® disclaims all other warranties, expressed or implied (including, without limitation, the warranties of merchantability and of fitness for a particular purpose). Additionally, Sherpa® disclaims any and all liability for consequential damages resulting from the use or ownership of this product.

Support

For questions, concerns, or if you are dissatisfied with the product, please reach out to our customer service team:

• Email: customerservice@petwisebrands.com
• Phone: 415-721-7400

Important Safety Information: Use as directed. For pets only. Pets should be supervised when using this product. Please read all packaging instructions, warnings, and cautions upon receipt. Remove any part that becomes loose or detached. Packaging may contain small parts, discard after opening. Dispose of packaging properly or retain in a safe place.