1. Introduction
Thank you for choosing the Kolice Commercial 5-Flavor Soft Ice Cream Machine, Model ICM-390T-4. This machine is designed for commercial use, offering 3 primary flavors and 2 mixed flavors, totaling 5 options. It features an ETL Certificate and has passed NSF testing, ensuring safety and quality. This manual provides essential information for the safe and efficient operation, maintenance, and troubleshooting of your ice cream machine. Please read it thoroughly before initial use and keep it for future reference.

Figure 1.1: Front view of the Kolice Commercial 5-Flavor Soft Ice Cream Machine.
2. Safety Instructions
To ensure safe operation and prevent damage to the machine or injury to personnel, please observe the following safety precautions:
- Electrical Safety: Ensure the machine is connected to a grounded 110V 60Hz power outlet with a dedicated circuit. Do not use extension cords or adapters. Disconnect power before cleaning or servicing.
- Placement: Place the machine on a stable, level, non-slip surface. Ensure adequate ventilation around the machine, especially for the condenser coils.
- Food Safety: Use only food-grade ingredients. Maintain proper hygiene during handling and preparation of ice cream mix. Clean all food-contact surfaces regularly as instructed.
- Operation: Do not operate the machine with wet hands. Keep hands and foreign objects away from moving parts. Do not attempt to bypass safety features.
- Maintenance: Only qualified personnel should perform repairs. Use only original replacement parts.
- Children and Unauthorized Personnel: Keep children and unauthorized individuals away from the machine during operation.
3. Product Overview
The Kolice ICM-390T-4 is a high-capacity commercial soft ice cream machine designed for efficiency and ease of use. Key components and features include:
3.1 Key Features
- 5 Flavor Options: Produces 3 individual flavors and 2 mixed flavors.
- Transparent Dispensers: Full transparent dispenser set allows for clear monitoring of ice cream production and mix levels.
- Touch Control Panel: Equipped with a 4.3-inch touch control panel for intuitive operation, including auto counting, auto washing, and pre-cooling functions.
- High Production Capacity: Yields up to 11 gallons per hour with 3x7L upper hoppers and 3x1.5L cylinders.
- Upper Tanks Refrigerated: Keeps mixtures fresh and ready overnight.
- Expansion Tube: Enhances expansion rate for smoother and softer ice cream.
- Mixing System: Internal mixing system in upper hoppers prevents mix from freezing and ensures easy feeding.
- Durable Construction: Made of food-grade stainless steel for durability and easy cleaning.
- Variety of Shapes: Includes 5 discharge nozzles for creating unique ice cream cone shapes.
3.2 Components

Figure 3.1: The 4.3-inch touch control panel for managing machine functions.

Figure 3.2: Transparent dispenser set for visual monitoring of ice cream mix.

Figure 3.3: Top view showing the three 7-liter hoppers for ice cream mix.
4. Setup
4.1 Unpacking
Carefully remove the ice cream machine from its packaging. Inspect for any shipping damage. Retain packaging materials for future transport or storage.
4.2 Placement
Place the machine on a sturdy, level surface capable of supporting its weight (approximately 235 lbs / 107 kg). Ensure there is sufficient clearance around the machine (at least 6 inches on all sides) for proper ventilation and heat dissipation. Avoid placing near heat sources or in direct sunlight.
4.3 Electrical Connection
Connect the machine to a dedicated 110V 60Hz power outlet. Verify that the electrical supply matches the machine's requirements to prevent electrical hazards or damage.
4.4 Initial Cleaning
Before first use, thoroughly clean all parts that will come into contact with food. Refer to the 'Maintenance' section for detailed cleaning instructions.
5. Operating Instructions
Follow these steps for preparing and dispensing soft ice cream:
5.1 Preparing the Mix
Prepare your desired ice cream or gelato mix according to the recipe or manufacturer's instructions. Ensure the mix is properly chilled before adding it to the machine.
5.2 Filling the Hoppers
Open the lids of the upper hoppers. Pour the prepared liquid ice cream mix into the respective 7-liter hoppers. The machine supports three separate flavors, which can then be combined for two mixed flavors.
5.3 Starting Production
- Ensure the machine is plugged in and the power switch is on.
- On the 4.3-inch touch control panel, select the 'Pre-cooling' function if you wish to chill the mix in the hoppers before freezing.
- Press the 'Produce' button to start the freezing and dispensing process. The machine will begin to churn and freeze the mix in the cylinders.
5.4 Dispensing Ice Cream
Once the ice cream is ready (indicated on the control panel), place an ice cream cone or cup under the desired dispenser nozzle. Pull the handle down to dispense the soft ice cream. For mixed flavors, pull down the central handle.

Figure 5.1: Dispensing soft ice cream into a cone.
5.5 Using Different Nozzles
The machine comes with 5 different discharge nozzles to create various ice cream shapes. To change a nozzle, ensure the machine is stopped and carefully remove the current nozzle, then attach the desired one. Always ensure nozzles are securely fitted before dispensing.

Figure 5.2: Examples of ice cream shapes achievable with the included nozzles.
5.6 Instructional Video
Video 5.1: Demonstration of the countertop 5-flavor soft ice cream machine in operation, showing the dispensing process.
6. Maintenance
Regular cleaning and maintenance are crucial for the longevity and hygienic operation of your ice cream machine.
6.1 Daily Cleaning
- Empty Hoppers: At the end of each day, or when changing flavors, empty any remaining mix from the hoppers.
- Auto Washing: Utilize the 'Auto Washing' function on the control panel. Fill the hoppers with warm water and a food-grade cleaning solution. Run the wash cycle as per the machine's instructions.
- Disassemble and Hand Wash: Disassemble the dispenser set, including nozzles, handles, and internal components. Hand wash these parts with warm, soapy water using the provided cleaning brush. Rinse thoroughly and allow to air dry completely.
- Wipe Down Exterior: Wipe the exterior of the machine with a damp cloth and mild detergent. Do not use abrasive cleaners or allow water to enter electrical components.
6.2 Regular Inspection
Periodically inspect the silicone seal rings for wear and tear. Replace them as needed using the additional silicone seal rings provided. Ensure all connections and fasteners are secure.
6.3 Storage
If storing the machine for an extended period, ensure it is thoroughly cleaned and dried. Store in a cool, dry place, protected from dust and extreme temperatures.
7. Troubleshooting
This section provides solutions to common issues. For problems not listed here, or if issues persist, please contact customer support.
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not turn on | No power supply; power cord loose; circuit breaker tripped. | Check power connection; ensure outlet is functional; reset circuit breaker. |
| Ice cream is too soft/hard | Temperature settings incorrect; mix consistency issue. | Adjust temperature settings on the control panel; verify mix preparation. |
| Mix not flowing to cylinders | Hoppers empty; blockage in feed tubes. | Refill hoppers; check and clear any blockages. |
| Unusual noise during operation | Loose components; motor issue. | Stop machine and inspect for loose parts; contact support if noise persists. |
8. Technical Specifications
| Feature | Specification |
|---|---|
| Brand | Kolice |
| Model Name | ICM-390T-4 |
| Color | Stainless Steel |
| Capacity | 11 Gallons/hour (output) |
| Hopper Capacity | 3 x 7 Liters |
| Cylinder Capacity | 3 x 1.5 Liters |
| Power | 110V 60Hz, 2000W |
| Material | Food-grade Stainless Steel |
| Product Dimensions (L x W x H) | 24.41" x 23.62" x 31.5" (62 x 60 x 80 cm) |
| Item Weight | 235 Pounds (107 kg) |
| Operation Mode | Automatic |
| Special Features | 3+2 mixed flavor, full transparent dispensers, upper tanks refrigerated, ETL Certificate, NSF testing |
9. Warranty and Support
Your Kolice Commercial 5-Flavor Soft Ice Cream Machine is covered by a manufacturer's warranty. Please refer to the warranty card included with your purchase for specific terms and conditions. For technical assistance, parts, or service inquiries, please contact Kolice customer support. Ensure you have your model number (ICM-390T-4) and purchase date available when contacting support.




