1. Introduction and Overview
The Dell Pro Wireless Headset WL5022 is designed to provide wireless freedom and connectivity for professional use. It features superior audio clarity, high-quality stereo sound, and noise-canceling microphones to reduce ambient noise. The headset is Teams certified and compatible with PCs and smartphones. Its adjustable leatherette headband and foldable earpads ensure comfort and portability.
Image: Dell Pro Wireless Headset WL5022, showcasing its design with the boom microphone extended.
Video: Overview of the Dell Pro Wireless Headset WL5022, highlighting its features and use in a professional environment.
2. Product Features
- Wireless Freedom: Enjoy seamless connectivity and mobility.
- Superior Audio Clarity: High-quality stereo sound for clear communication.
- Noise-Canceling Microphones: Block out ambient noise for clearer voice transmission.
- Convenient Call Controls: Answer calls, adjust volume, and mute/unmute directly from the headset.
- Adjustable Boom Mic: Wear the microphone on either side for personalized comfort.
- Hearing Protection: Safeguards ears from sudden loud sound spikes.
- USB Dongle with Visual Indicators: Provides clear call status information.
- Teams Certified: Ensures seamless integration and optimal performance with Microsoft Teams.
- Adjustable Leatherette Headband and Earpads: Designed for comfortable wear during extended periods.
- Foldable Earpads: Allows for easy storage and portability.
Image: Close-up of the headset's control panel, illustrating the call control buttons.
3. Setup Instructions
3.1 Unpacking and Initial Charge
- Carefully remove the headset and all accessories from the packaging.
- Connect the headset to a USB power source using the included charging cable. The LED indicator will show charging status.
- Allow the headset to fully charge before first use.
Image: Close-up of the headset's power switch and LED indicator, showing charging status.
3.2 Connecting to a Device
The Dell Pro Wireless Headset WL5022 can connect via its USB dongle or Bluetooth.
Using the USB Dongle (Recommended for PC)
- Insert the USB dongle into an available USB port on your PC.
- Power on the headset. It will automatically attempt to pair with the dongle.
- The dongle's LED indicator will show connection status. A solid light typically indicates a successful connection.
- Ensure the Dell Pro Wireless Headset is selected as the audio input and output device in your computer's sound settings.
Image: The Dell Pro Wireless Headset WL5022 shown alongside its USB dongle, ready for connection.
Using Bluetooth (for Smartphones or other Bluetooth-enabled devices)
- Power on the headset.
- Put the headset into pairing mode (refer to the headset's specific button combination for Bluetooth pairing, usually holding the power button or a dedicated Bluetooth button).
- On your smartphone or device, go to Bluetooth settings and search for available devices.
- Select "Dell WL5022" from the list to connect.
4. Operating Instructions
4.1 Wearing the Headset
- Adjust the headband to fit comfortably over your head.
- Position the earpads over your ears.
- The boom microphone can be rotated and worn on either the left or right side. Adjust its position so it is approximately two finger-widths from the corner of your mouth for optimal voice pickup.
Image: The headset with its boom microphone positioned for active use.
4.2 Call and Media Controls
The control panel on the earcup allows for easy management of calls and media playback.
- Answer/End Call: Press the dedicated call button (often indicated by a phone icon).
- Volume Up/Down: Use the '+' and '-' buttons.
- Mute/Unmute Microphone: Press the mute button on the earcup or flip the boom mic upwards to mute.
- Play/Pause Media: Press the central button on the earcup.
4.3 Status Indicators
- Headset LED: Indicates power, pairing, and charging status.
- USB Dongle LED: Provides visual cues for call status (e.g., busy, available).
5. Maintenance
5.1 Cleaning
- Wipe the headset and earpads with a soft, dry, lint-free cloth.
- Do not use liquid cleaners or aerosols directly on the headset.
5.2 Storage
- When not in use, fold the earpads flat for compact storage.
- Store the headset in a cool, dry place away from direct sunlight and extreme temperatures.
Image: The Dell Pro Wireless Headset WL5022 shown in its folded configuration for easy storage.
6. Troubleshooting
| Issue | Possible Solution |
|---|---|
| No audio or poor audio quality | Ensure the headset is powered on and properly paired. Check the volume levels on both the headset and the connected device. Verify that the headset is selected as the default audio device in your system settings. |
| Microphone not working | Ensure the microphone is not muted (check the mute button and boom mic position). Verify that the headset microphone is selected as the input device in your system settings and communication applications. |
| Headset not connecting via USB dongle | Ensure the dongle is fully inserted into a working USB port. Try a different USB port. Power cycle both the headset and the computer. |
| Bluetooth pairing issues | Ensure the headset is in pairing mode. Turn off and on Bluetooth on your device. Forget the device from your Bluetooth list and attempt to pair again. Ensure the headset is within the Bluetooth range (10 meters). |
| Short battery life | Ensure the headset is fully charged before use. Reduce usage of high-volume settings or continuous active noise cancellation if not needed. |
7. Specifications
| Feature | Detail |
|---|---|
| Model Name | Pro (WL5022) |
| Connectivity Technology | Wireless (Bluetooth 5.0) |
| Noise Control | Active Noise Cancellation |
| Headphones Jack | USB |
| Included Components | Headset |
| Material | Leather (Leatherette Headband and Earpads) |
| Control Type | Call Control, Touch |
| Item Weight | 150 Grams (5.3 ounces) |
| Product Dimensions | 7.28 x 2.17 x 8.27 inches |
| Bluetooth Range | 10 Meters |
| Earpiece Shape | Over Ear |
| Power Source | 1 Lithium Polymer battery (included) |
| Manufacturer | Dell Technologies |
| UPC | 884116398431 |
8. Warranty and Support
For warranty information, technical support, or service requests, please refer to the official Dell support website or contact Dell customer service directly. Keep your purchase receipt and product serial number handy for faster assistance.
You can find more information and support resources by visiting the Dell Store on Amazon or Dell's official website.
