Poly EncorePro 515 USB Headset User Manual

1. Introduction

The Poly EncorePro 515 Series is a mono digital headset designed for professional use in call centers and hybrid work environments. It offers versatile connectivity with both USB-A and USB-C on the same cable, ensuring seamless integration with various PC setups. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your EncorePro 515 headset.

Key Features:

• Versatile Connectivity: Equipped with both USB-A and USB-C connectors for broad compatibility.
• Optimized for Call Centers: Ideal for employees working from home or in office environments, supporting cloud communications.
• Intuitive Controls: Features clear, built-in hold and call answer buttons for easy call management.
• Platform Integration: Works seamlessly with leading call center platforms including Avaya, Genesys, and Cisco.
• Acoustic Protection: Incorporates technology to manage safe volume levels, protecting user hearing.
• Comfortable Design: Single-ear wearing style for users who prefer to keep one ear open to their surroundings.

2. Product Overview and Contents

The Poly EncorePro 515 headset is designed for comfort and functionality. Familiarize yourself with the components included in the package.

What's in the Box:

• Poly EncorePro 515 USB Headset (Mono)

3. Setup and Connectivity

Follow these steps to connect your Poly EncorePro 515 headset to your computer or compatible device.

1. Connect the Headset:
   • Identify the appropriate USB port on your computer (USB-A or USB-C).
   • Plug the corresponding USB connector from your headset cable into the computer's USB port. The headset cable includes both USB-A and USB-C connectors for convenience.
2. Driver Installation (Automatic):

   Your computer should automatically detect the headset and install the necessary drivers. This process may take a few moments. A notification will typically appear once the headset is ready for use.

3. Software Installation (Recommended):

   For optimal performance and access to advanced features, it is recommended to install the Poly Lens application. This software allows for device management, firmware updates, and personalized settings. Visit the official Poly website to download the latest version of Poly Lens.

4. Platform Compatibility:

   The EncorePro 515 headset is designed to work seamlessly with major call center platforms, including Avaya, Genesys, and Cisco. Ensure your communication software is configured to use the Poly EncorePro 515 as the default audio input and output device.

4. Operating Instructions

Learn how to use the various functions of your Poly EncorePro 515 headset for effective communication.

Wearing the Headset:

• The EncorePro 515 is a mono (single-ear) headset with an over-the-head wearing style.
• Adjust the headband for a comfortable and secure fit.
• Position the microphone boom approximately two finger-widths from the corner of your mouth for optimal voice pickup. The boom is flexible and can be adjusted.

Inline Call Controls:

The inline control unit provides easy access to essential call management functions:

• Call Answer/End Button: Press to answer an incoming call or end an active call.
• Volume Up (+) Button: Press to increase the listening volume.
• Volume Down (-) Button: Press to decrease the listening volume.
• Mute Button: Press to mute or unmute your microphone during a call. An indicator light on the control unit may show the mute status.

Acoustic Protection:

The headset features built-in acoustic protection to safeguard your hearing by managing sudden loud noises and maintaining safe audio levels over time. This feature operates automatically and does not require user intervention.

5. Maintenance and Care

Proper care and maintenance will extend the lifespan of your Poly EncorePro 515 headset.

• Cleaning:
  • Gently wipe the headset with a soft, dry, lint-free cloth.
  • For stubborn dirt, slightly dampen the cloth with water. Avoid using harsh chemicals, cleaning solvents, or abrasive materials.
  • Do not immerse the headset or any part of it in water. The headset is not water resistant.
• Storage:
  • When not in use, store the headset in a clean, dry place, away from extreme temperatures and direct sunlight.
  • Avoid tangling the cable. The cable features a retractable design for neat storage.
• General Handling:
  • Do not pull on the cable to disconnect the headset from your computer. Always grasp the USB connector.
  • Avoid dropping the headset or subjecting it to strong impacts.

6. Troubleshooting

If you encounter issues with your Poly EncorePro 515 headset, refer to the following common troubleshooting steps.

Common Issues and Solutions:

• No Audio / Low Volume:
  • Ensure the headset is securely plugged into a working USB port.
  • Check the volume levels on the inline control unit and on your computer's operating system.
  • Verify that the Poly EncorePro 515 is selected as the default playback device in your computer's sound settings and within your communication application (e.g., Avaya, Genesys, Cisco).
• Microphone Not Working / Muted:
  • Ensure the microphone is not muted using the inline mute button.
  • Check the microphone input level in your computer's sound settings and within your communication application.
  • Confirm that the Poly EncorePro 515 is selected as the default recording device.
  • Adjust the microphone boom position closer to your mouth.
• Headset Not Recognized by Computer:
  • Try plugging the headset into a different USB port on your computer.
  • Restart your computer.
  • Ensure your operating system is up to date.
  • If you have the Poly Lens application installed, check for any device recognition issues or driver updates within the application. Sometimes, re-applying settings in Poly Lens can resolve issues.
• Sound Quality Issues (Static, Distortion):
  • Ensure the USB connection is stable.
  • Avoid placing the headset cable near sources of electromagnetic interference.
  • Update the headset firmware using the Poly Lens application.

If these steps do not resolve the issue, please refer to the "Warranty and Support" section for further assistance.

7. Specifications

Detailed technical specifications for the Poly EncorePro 515 USB Headset.

8. Warranty and Support

For warranty information and technical support, please contact Poly directly.

Warranty Information:

Poly products typically come with a limited warranty. For specific details regarding the warranty period and terms for your EncorePro 515 headset, please refer to the warranty card included with your product or visit the official Poly website's support section. Keep your proof of purchase for warranty claims.

Technical Support:

If you require further assistance with setup, operation, or troubleshooting that is not covered in this manual, Poly offers comprehensive technical support. You can typically find support resources, FAQs, and contact information on the official Poly support website. It is recommended to have your product model number (218271-01) and serial number ready when contacting support.