1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your ICO Bath K402W Kontour Hardwired Towel Warmer. Please read all instructions carefully before installation and use to ensure safe and proper functioning of the unit. Retain this manual for future reference.
2. Safety Information
WARNING: Electrical installation should only be performed by a qualified electrician in accordance with all local and national electrical codes.
- Ensure the power supply is disconnected at the circuit breaker before beginning any installation or maintenance.
- This appliance is designed for indoor use only.
- Do not immerse the towel warmer in water or other liquids.
- Do not use the towel warmer to dry items other than towels or garments suitable for drying on a heated surface.
- Keep children away from the towel warmer when it is in operation. The surface can become hot.
- Ensure proper grounding as per electrical codes.
3. Package Contents
Verify that all components are present before beginning installation:
- ICO Bath K402W Kontour Towel Warmer Unit
- Mounting Hardware (screws, anchors, mounting brackets)
- Installation Template
- User Manual (this document)
4. Specifications
| Feature | Specification |
|---|---|
| Model | K402W |
| Dimensions (H x W x D) | 40" x 18" x 4" |
| Power Type | Hardwired |
| Voltage | 110 V |
| Wattage | 110 watts |
| Material | Stainless Steel |
| Finish | Chrome |
| Number of Bars | 9 |
| Item Weight | 10 pounds |
5. Setup and Installation
Professional installation by a qualified electrician is recommended for this hardwired unit.
5.1. Planning the Installation Location
- Choose a wall location that is structurally sound and can support the weight of the towel warmer and wet towels.
- Ensure the location is within reach of the intended electrical connection point.
- Maintain adequate clearance from other fixtures, walls, and flammable materials.
5.2. Mounting the Towel Warmer
- Prepare the Wall: Use the provided installation template to mark the drilling points for the mounting brackets on the wall. Ensure the template is level.
- Drill Holes: Drill pilot holes at the marked locations. Insert wall anchors if necessary, depending on your wall material.
- Attach Brackets: Secure the mounting brackets to the wall using the provided screws.
- Position Towel Warmer: Carefully align the towel warmer with the mounting brackets and secure it in place.

Figure 1: Front view of the ICO Bath K402W Kontour Chrome Towel Warmer.
5.3. Electrical Connection (Hardwired)
IMPORTANT: Turn off power at the main circuit breaker before proceeding with electrical connections.
- Access Wiring: Locate the electrical junction box or wiring point behind the towel warmer.
- Connect Wires: Connect the towel warmer's electrical wires to the household wiring according to local electrical codes. Typically, this involves connecting the live (black) wire, neutral (white) wire, and ground (green or bare copper) wire.
- Secure Connections: Ensure all wire connections are secure using appropriate wire nuts or connectors.
- Conceal Wiring: Carefully push the wires back into the junction box and secure the cover plate. The design of the K402W allows for concealed screws for a clean aesthetic.
- Restore Power: Once all connections are secure and the unit is mounted, restore power at the circuit breaker.

Figure 2: ICO Bath K402W Kontour Towel Warmer installed in a bathroom setting.
6. Operating Instructions
The ICO Bath K402W Kontour Towel Warmer features an integrated On/Off switch for simple operation.
- Power On: Locate the On/Off switch on the towel warmer unit. Press the switch to the 'On' position. An indicator light (if present) may illuminate.
- Heating Time: Allow approximately 15-30 minutes for the towel warmer to reach its optimal operating temperature.
- Place Towels: Drape towels or garments over the bars. Do not overload the unit. Ensure air can circulate around the towels for efficient warming.
- Power Off: When not in use, or when towels are sufficiently warmed/dried, press the On/Off switch to the 'Off' position.
7. Maintenance
Regular cleaning and maintenance will ensure the longevity and optimal performance of your towel warmer.
- Cleaning: Clean the surface of the towel warmer with a soft, damp cloth. For stubborn spots, use a mild, non-abrasive cleaner. Avoid harsh chemicals, abrasive pads, or solvents, as these can damage the chrome finish.
- Do Not Polish: The chrome finish is designed to resist tarnishing. Avoid using metal polishes, which can alter the finish.
- Inspection: Periodically inspect the electrical cord and connections for any signs of damage or wear. If damage is observed, discontinue use and contact a qualified electrician or ICO Bath customer support.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Towel warmer does not heat up. | No power supply. On/Off switch is off. Faulty wiring. | Check circuit breaker. Ensure switch is in 'On' position. Contact a qualified electrician. |
| Towel warmer is not getting hot enough. | Overloaded with too many towels. Ambient room temperature is too low. | Reduce the number of towels. Allow more time for heating. |
| Unit makes unusual noises. | Internal component issue. | Disconnect power and contact customer support. |
If you encounter issues not listed here, or if the suggested solutions do not resolve the problem, please contact ICO Bath customer support.
9. Warranty Information
The ICO Bath K402W Kontour Towel Warmer is covered under ICO Bath's limited warranty for parts. A 2-year commercial warranty is also provided. For specific terms and conditions of your warranty, please refer to the warranty documentation included with your purchase or visit the official ICO Bath website.
10. Support
For further assistance, technical support, or to inquire about replacement parts, please contact ICO Bath customer service:
- Website: www.icobath.com (Please check the official website for the most current contact information.)
- Phone: Refer to the ICO Bath website for regional contact numbers.





