Alcatel-Lucent Enterprise M7 Myriad SIP VoIP Phone User Manual

1. Introduction

Welcome to the user manual for the Alcatel-Lucent Enterprise M7 Myriad SIP VoIP Phone. This elegant desk phone is designed to provide high-quality communication with advanced features for professional environments. It boasts Bluetooth 4.1 connectivity, ultra-wideband audio, a large 3.5-inch color display, and intuitive navigation. With its comprehensive telephony functions and easy deployment, the M7 Myriad is more than just a phone.

2. Product Overview

Figure 2.1: Alcatel-Lucent Enterprise M7 Myriad SIP VoIP Phone. This image displays the black desk phone from a slightly elevated angle. Key features visible include the ergonomic handset resting on the left, a large 3.5-inch color display on the right showing an active conversation with "Sarah King," a standard numeric keypad, and dedicated function keys. Below the screen, there are soft keys labeled "End," "Hold," "Transfer," and "Conf." A circular navigation pad with an "OK" button is located at the bottom right, alongside volume controls and a "C" (clear) button. The phone features a built-in speaker grille and a stand for angled viewing.

2.1. Key Components

• Handset: For private conversations.
• 3.5-inch Color Display: Provides visual information, call status, and menu navigation.
• Numeric Keypad: For dialing numbers and text input.
• Navigation Key (4-way): Used to navigate menus and options on the display.
• Soft Keys: Context-sensitive buttons below the display for various call functions (e.g., End, Hold, Transfer, Conference).
• Programmable Keys: Dedicated buttons for quick access to frequently used features or contacts.
• Speakerphone: For hands-free communication.
• USB Ports: For connecting accessories or charging devices.
• Bluetooth 4.1: For wireless headset connectivity.

3. Setup

3.1. Package Contents

Before you begin, ensure all items are present in the package:

• Alcatel-Lucent Enterprise M7 Myriad SIP VoIP Phone unit
• Handset
• Handset cord
• Ethernet cable
• Adjustable stand
• Quick Start Guide (if included)

3.2. Connecting the Phone

1. Attach the Stand: Securely attach the adjustable stand to the back of the phone unit.
2. Connect the Handset: Plug one end of the coiled handset cord into the handset and the other end into the designated handset port on the phone base.
3. Connect to Network (PoE):
   • Locate the "LAN" port on the back of the phone.
   • Connect one end of the Ethernet cable to the "LAN" port and the other end to a Power over Ethernet (PoE) enabled network switch or router. The phone will power on automatically.
   • Note: If PoE is not available, an optional power adapter (sold separately) may be required. Consult your network administrator.
4. Initial Boot-up: The phone will power on and begin its boot-up sequence. This may take a few moments. The display will show the Alcatel-Lucent Enterprise logo and then proceed to network configuration.

4. Operating Instructions

4.1. Making and Receiving Calls

• To Make a Call:
  1. Pick up the handset, press the speakerphone button, or press a line key.
  2. Dial the desired number using the numeric keypad.
  3. Press the "Dial" soft key or wait for the call to connect automatically.
• To Answer a Call:
  • Pick up the handset, press the speakerphone button, or press the flashing line key.
• To End a Call:
  • Press the "End" soft key or replace the handset.

4.2. Call Management Features

• Hold: During an active call, press the "Hold" soft key. Press it again to resume the call.
• Transfer: During an active call, press the "Transfer" soft key. Dial the new number, then press "Transfer" again (for blind transfer) or wait for the party to answer and then press "Transfer" (for attended transfer).
• Conference: During an active call, press the "Conf" (Conference) soft key. Dial the number of the third party, and once connected, press "Conf" again to join all parties.
• Speakerphone: Press the speakerphone button to toggle hands-free mode on or off. The M7 Myriad offers high-definition hands-free audio with echo cancellation.
• Volume Control: Use the volume buttons located below the keypad to adjust handset, headset, or speakerphone volume during a call.

4.3. Answering Machine

The M7 Myriad features a digital answering system. Access and manage messages via the dedicated answering machine key or through the phone's menu. Refer to the on-screen prompts for setting up your greeting and retrieving messages.

4.4. Bluetooth Connectivity

The phone supports Bluetooth 4.1 for connecting wireless headsets.

1. Navigate to the Bluetooth settings menu on the phone's display.
2. Enable Bluetooth and put your Bluetooth headset into pairing mode.
3. Select your headset from the list of available devices and follow the on-screen instructions to complete pairing.

4.5. USB Ports

The M7 DeskPhone is equipped with USB ports, allowing for connection of various accessories or for charging compatible devices. Consult the phone's menu for USB device management options.

5. Maintenance

To ensure the longevity and optimal performance of your Alcatel-Lucent Enterprise M7 Myriad phone, follow these maintenance guidelines:

• Cleaning: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Do not use liquid cleaners, aerosols, or harsh chemicals, as these can damage the device.
• Environment: Keep the phone away from excessive heat, direct sunlight, and moisture. Ensure it is placed on a stable, flat surface.
• Cables: Periodically check all connected cables (handset, Ethernet) for any signs of wear or damage.
• Software Updates: Your IT administrator may push software updates to the phone. Ensure the phone remains connected to the network to receive these updates, which can improve performance and add new features.

6. Troubleshooting

If you encounter issues with your M7 Myriad phone, try the following troubleshooting steps:

For persistent issues or advanced troubleshooting, please contact your IT support or network administrator.

7. Specifications

8. Warranty and Support

Information regarding specific warranty terms for the Alcatel-Lucent Enterprise M7 Myriad SIP VoIP Phone is typically provided at the point of purchase or within the product packaging. Please refer to your purchase documentation or contact your vendor for detailed warranty information.

For technical support, software updates, or service inquiries, please contact your authorized Alcatel-Lucent Enterprise reseller or your organization's IT department.