Plantronics Savi 8245 Office Headset User Manual

1. Product Overview

The Plantronics Savi 8245 Office Headset is designed for enterprise and contact center professionals who require versatile connectivity across multiple devices. This headset offers a comprehensive solution for managing calls from PCs, mobile phones, and desk phones, ensuring seamless communication in various work environments. The Savi 8245 is part of the Savi 8200 Office Series, providing advanced features for efficient call management and collaboration.

Figure 1: Plantronics Savi 8245 Office Headset with its charging base, showcasing its compact design.

2. Setup

2.1 Initial Charging

Before first use, fully charge your Savi 8245 headset. Place the headset into the charging cradle on the base unit. The charging indicator light on the headset will illuminate to confirm charging. A full charge typically takes approximately 3 hours and provides up to 7 hours of talk time.

2.2 Connecting to Devices

The Savi 8245 offers versatile connectivity:

• Desk Phone: Connect the base unit to your desk phone using the provided telephone interface cable. Ensure the correct configuration for your specific desk phone model. For remote call answer/end functionality, an optional Headset Lifter (HL10) or Electronic Hookswitch (EHS) cable may be required, depending on your phone's make and model.
• Computer (PC/Laptop): Connect the base unit to your computer via the USB cable. The headset is plug-and-play, allowing you to hear and be heard immediately. For advanced features like remote call control with softphone applications (e.g., Microsoft Teams, RingCentral), download and install the Plantronics Hub software.
• Mobile Phone: The Savi 8245 base unit features Bluetooth connectivity. To pair your mobile phone, activate Bluetooth on your phone and put the headset base into pairing mode (refer to the base unit's specific instructions for pairing mode activation). Select "Plantronics Savi 8245" from your phone's Bluetooth device list.

Figure 2: The Plantronics Savi 8245 headset docked in its charging base, ready for use with a computer.

3. Operation

3.1 Wearing the Headset

The Savi 8245 offers multiple wearing styles for personalized comfort:

• Over-the-head: Use the headband for a secure and stable fit.
• Over-the-ear: Attach the earhook for a discreet and lightweight option.
• Behind-the-neck: Utilize the neckband for an alternative comfortable fit.

Adjust the microphone boom so it is approximately two finger-widths from the corner of your mouth for optimal voice clarity.

3.2 Call Management

Use the push-button controls on the headset to manage calls:

• Answer/End Call: Press the Call Control button.
• Volume Up/Down: Use the Volume buttons.
• Mute/Unmute: Press the Mute button.

3.3 Wireless Conferencing

The Savi 8245 supports wireless conferencing, allowing up to four Savi 8200 Office headsets to connect to a single base unit for training or collaborative calls. Refer to the Plantronics Hub software or the full user guide for detailed instructions on initiating and managing conference calls.

4. Key Features

• Multi-Device Connectivity: Connects to PC, mobile phone, and desk phone.
• DECT 6.0 Wireless Technology: Provides extended wireless range up to 55 meters (approximately 180 feet) for clear, secure conversations.
• Bluetooth 5.0 Connectivity: Seamless pairing with mobile devices.
• Active Noise Cancellation (ANC): Reduces background noise for improved focus.
• Lightweight Design: Ensures comfort during extended wear.
• Convertible Wearing Styles: Includes over-the-head, over-the-ear, and behind-the-neck options.
• Wireless Conferencing: Allows multiple headsets to join a single call for training or collaboration.
• 7-Hour Battery Life: Provides ample talk time on a single charge.
• Microsoft Compatible: Optimized for use with Microsoft platforms.

5. Maintenance

5.1 Cleaning

Regularly clean your headset and base unit with a soft, dry cloth. Avoid using harsh chemicals or abrasive cleaners. For ear cushions, gently wipe with a damp cloth and allow to air dry completely before use.

5.2 Storage

When not in use, store the headset on its charging cradle to ensure it is always ready. If storing for an extended period, ensure the battery is fully charged and store in a cool, dry place.

6. Troubleshooting

6.1 No Audio/Poor Audio Quality

• Ensure the headset is properly seated in the charging cradle and fully charged.
• Verify the base unit is correctly connected to your desk phone or computer.
• Check volume levels on both the headset and the connected device.
• If using with a computer, ensure the Plantronics Savi 8245 is selected as the default audio device in your system settings and softphone application.
• For desk phone issues, confirm the correct configuration settings on the base unit.

6.2 Headset Not Pairing

• Ensure the headset and base unit are in close proximity.
• Put the base unit into pairing mode (refer to the full user guide for specific instructions).
• On your mobile device, refresh the Bluetooth device list and select the Plantronics Savi 8245.
• If issues persist, try resetting the headset and base unit (consult the full user guide for reset procedures).

6.3 Limited Wireless Range

• Ensure there are no significant physical obstructions (walls, large metal objects) between the headset and the base unit.
• Minimize interference from other wireless devices operating on similar frequencies.
• The stated range of 55 meters is an optimal line-of-sight measurement; actual range may vary based on environment.

7. Specifications

8. Warranty & Support

8.1 Warranty Information

The Plantronics Savi 8245 Office Headset comes with a 2-Year Limited Warranty. This warranty covers defects in materials and workmanship under normal use. For full terms and conditions, please refer to the official Plantronics (Poly) website or the warranty card included with your product.

8.2 Customer Support

For technical assistance, troubleshooting, or warranty claims, please contact Plantronics (Poly) customer support. You can find contact information, FAQs, and additional resources on the official Plantronics (Poly) support website.

9. Product Videos