Kensington VeriMark Guard USB-A Fingerprint Key (K64708WW)

1. Introduction

The Kensington VeriMark Guard USB-A Fingerprint Key (Model K64708WW) provides advanced biometric authentication for enhanced digital security. This device is FIDO2 and FIDO U2F certified, offering robust single-factor (passwordless), dual-factor, and multi-factor authentication options, including Tap-and-Go for FIDO U2F services. It is designed for broad compatibility across various operating systems and web services.

This manual provides essential information for setting up, operating, and maintaining your VeriMark Guard Fingerprint Key, ensuring optimal performance and security.

2. What's in the Box

• Kensington VeriMark Guard USB-A Fingerprint Key
• VeriMark Guard USB Protection Cap

3. Setup

3.1 Initial Connection

1. Insert the VeriMark Guard USB-A Fingerprint Key into an available USB-A port on your computer.
2. Your operating system should automatically detect the device. Follow any on-screen prompts for initial driver installation if necessary.

3.2 Fingerprint Registration

To utilize the biometric features, you must register your fingerprints with your operating system or specific web service. The process may vary slightly depending on your system:

• For Windows: Navigate to Settings > Accounts > Sign-in options > Fingerprint Recognition (Windows Hello). Select 'Set up' and follow the instructions to enroll your fingerprints.
• For macOS/ChromeOS: Fingerprint registration is typically managed through the security settings of the specific web service or application you are using, leveraging the device's FIDO2/U2F capabilities. Refer to the service's documentation for exact steps.
• The device supports up to 10 fingerprints.

Note: While the VeriMark Guard supports FIDO2 and FIDO U2F, it is not compatible with Windows Hello for direct login to the operating system or Apple Touch ID. It functions as a FIDO-based security key for web services and applications. Windows ARM-based computers are currently not supported.

4. Operating Instructions

The VeriMark Guard Fingerprint Key provides secure authentication for various online services and applications.

4.1 Single-Factor (Passwordless) Authentication

For services that support FIDO2 passwordless login, simply touch the fingerprint sensor when prompted to authenticate.

4.2 Dual and Multi-Factor Authentication (2FA/MFA)

When a service requires 2FA or MFA, the VeriMark Guard acts as your second factor. After entering your primary credentials (e.g., password), you will be prompted to touch the fingerprint sensor on the key to complete the login process.

4.3 Tap-and-Go for FIDO U2F Services

For FIDO U2F compatible services, simply tap the fingerprint sensor when prompted to confirm your identity.

4.4 Supported Services and Browsers

The VeriMark Guard is compatible with a wide range of web services and browsers that support FIDO2 and FIDO U2F standards, including:

• Web Services: Google, Facebook, Microsoft (for web services, not Windows Hello login), Amazon Web Services (AWS), Salesforce, GitHub, Dropbox, and more.
• Browsers: Chrome, Edge, Firefox, Safari.

For an up-to-date listing of supported software and services, please refer to the official Kensington website.

Image: Kensington VeriMark Guard USB-A Fingerprint Key. This image shows the compact design of the USB-A fingerprint key.

Image: FIDO2 and FIDO U2F certified. This image highlights the FIDO2 and FIDO U2F certifications and explicitly states non-compatibility with Windows Hello or Apple Touch ID.

5. Compatibility

The Kensington VeriMark Guard USB-A Fingerprint Key is designed for broad compatibility:

• Operating Systems: Windows, macOS, ChromeOS.
• Browsers: Chrome, Edge, Firefox, Safari.
• Authentication Standards: FIDO2, WebAuthn/CTAP2, FIDO U2F.

Important Compatibility Notes:

• The device is not compatible with Windows Hello for direct operating system login or Apple Touch ID. It functions as a FIDO-based security key for web services and applications.
• Windows ARM-based computers are currently not supported. Please check the Kensington website for future updates on compatibility.

Image: Cross-Platform Compatibility. This image illustrates the key's compatibility with Windows, Apple, Chrome, and iOS operating systems.

Image: 2FA/MFA - Webauthn Support. This image details the key's support for FIDO2 standard 2FA/MFA authentication using CTAP2 Protocol for web browser-based services, including Chrome, Edge, Firefox, and Safari.

6. Maintenance

• Keep the fingerprint sensor clean and free from dust or debris. Use a soft, dry, lint-free cloth to gently wipe the sensor surface.
• Avoid exposing the device to extreme temperatures, humidity, or direct sunlight.
• Always use the provided protection cap when the key is not in use to prevent damage to the sensor.
• Do not attempt to disassemble or repair the device yourself. This will void the warranty.

Image: Robust design. This image shows the durable zinc alloy body of the VeriMark Guard USB-A Fingerprint Key, including its protective cover and keyring hole for easy transport.

7. Troubleshooting

7.1 Device Not Recognized

• Ensure the key is fully inserted into a functional USB-A port.
• Try a different USB-A port or another computer to rule out port or system issues.
• Check your computer's Device Manager (Windows) or System Information (macOS) to see if the device is listed. If there's an error, try updating or reinstalling drivers from the Kensington support website.

7.2 Fingerprint Not Recognized

• Ensure your finger is clean and dry.
• Place your finger flat on the sensor, covering the entire surface.
• Try re-registering your fingerprint, ensuring a clear and complete scan during enrollment.
• If multiple attempts fail, try using a different registered finger.

7.3 Cannot Log in to Windows Hello / Apple Touch ID

As stated in the compatibility section, the Kensington VeriMark Guard USB-A Fingerprint Key is not designed for direct operating system login via Windows Hello or Apple Touch ID. Its primary function is FIDO-based authentication for web services and applications. Please ensure you are attempting to use it with supported FIDO2/U2F web services.

7.4 General Performance Issues

• Ensure your operating system and web browser are up to date.
• Visit the Kensington support website for the latest firmware updates for your device.

8. Specifications

9. Warranty and Support

Your Kensington VeriMark Guard USB-A Fingerprint Key comes with a two-year coverage and lifetime Kensington technical support.

For technical assistance, warranty claims, or additional product information, please visit the official Kensington support website:

Kensington Support Website

10. Product Videos