Introduction
This manual provides comprehensive instructions for the setup, operation, maintenance, and troubleshooting of your Konnek Stein 1080P Smart Wi-Fi PTZ IP Camera. Please read this manual carefully before using the product to ensure proper functionality and safety.
Figure 1: Konnek Stein Wireless Security Camera (White)
This image displays the Konnek Stein Wireless Security Camera in white, showcasing its compact dome design with the camera lens visible at the top. The base features the 'KONNEK STEIN' branding.
Package Contents
Please verify that all items are present and in good condition upon opening the package. If any items are missing or damaged, contact customer support.
- Konnek Stein Wireless Security Camera (QC21)
- Power Adapter
- Mounting Accessories (screws, wall plugs)
- User Manual (this document)
Setup
1. Powering On the Camera
- Connect the power adapter to the camera's power input port.
- Plug the power adapter into a standard electrical outlet.
- Wait for the camera's indicator light to turn on, indicating it is powered.
2. App Installation and Account Creation
The Konnek Stein camera uses the ENKLOV app for control and monitoring.
- Scan the QR code provided in the quick start guide (or search "ENKLOV" in your device's app store) to download the ENKLOV app.
- Install the app on your Android or iOS device.
- Open the ENKLOV app and follow the on-screen instructions to create a new account or log in if you already have one.
3. Connecting to Wi-Fi
The camera supports 2.4GHz Wi-Fi networks. 5G Wi-Fi is not supported.
- Ensure your mobile device is connected to the 2.4GHz Wi-Fi network you intend to use for the camera.
- In the ENKLOV app, tap "Add Device" or the "+" icon.
- Select the camera model (QC21) or scan the QR code on the camera itself if prompted.
- Follow the app's instructions to connect the camera to your Wi-Fi network. This typically involves displaying a QR code on your phone screen for the camera to scan.
- Once connected, the camera's indicator light will change, and the app will confirm successful pairing.
4. Mounting the Camera
The camera supports surface mount and wall mount installations.
- Surface Mount: Place the camera on a flat, stable surface such as a table, shelf, or desk. Ensure it has a clear view of the area you wish to monitor.
- Wall Mount:
- Choose a suitable location on a wall, ensuring it is within Wi-Fi range and has access to a power outlet.
- Use the provided mounting template (if available) or mark the drill holes based on the camera's base.
- Drill pilot holes and insert wall plugs if necessary.
- Secure the camera's mounting bracket (if separate) or the camera itself to the wall using the provided screws.
- Adjust the camera's angle as needed.
Operating Instructions
1. Live View and Pan/Tilt Control
Once connected, open the ENKLOV app to access the live video feed.
- Tap on the camera's name in the app to view the live feed.
- Use the on-screen controls to pan (355° horizontal) and tilt (110° vertical) the camera lens for a 360° comprehensive coverage.
Figure 2: 360° Comprehensive Monitoring
This diagram illustrates the camera's ability to provide 360-degree comprehensive monitoring, highlighting its 355° horizontal pan and 105° vertical tilt capabilities, allowing for full room coverage.
2. Two-Way Audio
The camera features a built-in microphone and speaker for two-way communication.
- In the live view, tap the microphone icon to speak through the camera.
- Tap the speaker icon to listen to audio from the camera's location.
Figure 3: Two-Way Audio Communication
This image depicts the two-way audio functionality, showing a person speaking into their phone and another person responding, illustrating real-time conversation through the camera.
3. Motion Detection and Alerts
The camera can detect motion and send instant alerts to your mobile phone.
- Enable motion detection in the ENKLOV app settings for your camera.
- Adjust sensitivity levels as needed.
- When motion is detected, you will receive a notification on your phone, allowing you to review the event immediately.
Figure 4: Motion Detection Alert
This image shows a smartphone displaying a "Motion Detection 1 New notice" alert, demonstrating how the camera instantly notifies users of detected activity.
4. Night Vision
The camera is equipped with infrared LEDs for clear night vision in low-light conditions.
- Night vision activates automatically when the environment becomes dim.
- The 9*940nm infrared LEDs provide effective monitoring even in complete darkness.
Figure 5: Day vs. Night Vision
This split image illustrates the camera's dual capabilities: full color quality during the day and clear infrared night vision in low-light or dark conditions.
5. Storage Options
The camera supports both local storage via TF card and cloud storage.
- TF Card Slot: Insert a compatible TF (microSD) card into the camera's slot for local recording. The camera will automatically record footage to the card.
- Cloud Storage: Subscribe to the ENKLOV cloud service for secure, encrypted cloud storage of your recordings. This provides an off-site backup and enhanced privacy protection.
Figure 6: Multiple Storage Methods
This graphic illustrates the camera's flexible storage options, including local storage via a TF card, direct recording to a connected device, and secure cloud storage.
6. Multi-Terminal & Multi-User Sharing
The ENKLOV app allows multiple devices to access the camera feed simultaneously and enables sharing with other users.
- Up to 4 devices can access the camera feed concurrently.
- Share access to your camera with family members or trusted individuals through the app's sharing features.
Figure 7: Multi-Terminal & Multi-User Sharing
This image demonstrates the camera's compatibility with multiple operating systems (iOS, Android, Windows, MAC) and its ability to support multi-terminal viewing and sharing with other users.
Maintenance
- Cleaning: Use a soft, dry cloth to clean the camera lens and body. Do not use liquid cleaners or abrasive materials.
- Firmware Updates: Regularly check the ENKLOV app for available firmware updates to ensure optimal performance and security. Follow the app's instructions for updating.
- Placement: Ensure the camera is placed in a stable location, away from direct sunlight, extreme temperatures, and high humidity.
- Network Stability: A stable 2.4GHz Wi-Fi connection is crucial for consistent performance. Ensure your router is functioning correctly and the camera is within optimal range.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Camera not connecting to Wi-Fi | Incorrect Wi-Fi password; 5GHz Wi-Fi network; camera too far from router; network interference. |
|
| No live video feed | Camera offline; poor network connection; app issue. |
|
| Motion alerts not received | Motion detection disabled; app notifications blocked; low sensitivity. |
|
| Two-way audio not working | Microphone/speaker muted in app; volume too low; network latency. |
|
Specifications
| Feature | Detail |
|---|---|
| Model Number | QC21 |
| Resolution | 1080P Full HD |
| Pan/Tilt Range | 355° Horizontal, 110° Vertical |
| Connectivity | Wi-Fi (2.4GHz only) |
| Audio | Two-Way Audio |
| Night Vision | 9*940nm Infrared LEDs |
| Storage Options | TF Card Slot, Cloud Storage |
| Motion Detection | Yes, with instant alerts |
| Compatible Devices | Smartphone (Android, iOS) |
| Indoor/Outdoor Usage | Indoor |
| Mounting Type | Surface mount and wall mount |
| Dimensions (L x W x H) | 3.58 x 3.58 x 4.53 inches |
| Item Weight | 1.25 pounds (0.57 Kilograms) |
| UPC | 811517030301 |
Customer Support
For any questions, technical assistance, or issues not covered in this manual, please contact our dedicated customer support team. You can find the after-sales email address in the original product packaging or on the product's official website.
Please have your product model number (QC21) and purchase information ready when contacting support to expedite the process.
