Cisco Webex Desk Pro (CS-DESKPRO-K9) User Manual

1. Product Overview

The Cisco Webex Desk Pro is an AI-powered touch screen and conference camera combination designed for advanced cognitive collaboration. It integrates features such as Webex Assistant, facial recognition, and digital whiteboarding. A USB-C connection enables the 4K screen to function as a primary monitor and collaboration device, compatible with various videoconferencing software.

Figure 1: Cisco Webex Desk Pro device.

2. Package Contents

Verify that all items are present in the package:

• Cisco Webex Desk Pro (CS-DESKPRO-K9) unit

3. Key Features

• 4K Multitouch Screen: Provides an interactive display for video calls and serves as a USB-C compatible laptop display.
• Cognitive Collaboration: AI-powered functionalities for streamlined meeting experiences and contextual insights.
• Co-creation Capabilities: Supports in-person or remote whiteboarding using a dedicated stylus or finger, with automatic content saving to a Webex Teams virtual space.
• Integrated Camera and Microphone: High-quality video and noise-canceling audio for clear communication.
• USB-C Docking: Connects to a laptop for power, video, and data transfer through a single cable.

4. Setup Instructions

Follow these steps to set up your Cisco Webex Desk Pro:

1. Unpack the Device: Carefully remove the Webex Desk Pro from its packaging.
2. Position the Device: Place the device on a stable, flat surface at a comfortable viewing height. Ensure adequate ventilation around the unit.
3. Connect Power: Plug the power adapter into the device's power input and then into a wall outlet.
4. Connect to Laptop (Optional): For use as an external monitor and docking station, connect your laptop to the Webex Desk Pro using a USB-C cable. This connection can provide power, video, and data.
5. Initial Power On: Press the power button, typically located on the side or back of the device. Follow the on-screen prompts for initial setup, including network configuration and Webex account login.

Note: This device is optimized for Webex Meetings. A Webex device subscription must be purchased separately for full functionality.

5. Operating Instructions

The Webex Desk Pro offers various modes of operation:

5.1. Collaboration Mode

Utilize the integrated camera, microphone, and touchscreen for video conferencing and team collaboration.

Figure 2: Webex Desk Pro in use for video conferencing and whiteboarding.

• Initiate Calls: Use the touchscreen interface to start or join Webex meetings.
• Webex Assistant: Activate voice commands for hands-free control of meetings and device functions.
• Digital Whiteboarding: Access the whiteboarding application to draw, annotate, and share ideas. Content can be saved and shared via Webex Teams.
• Facial Recognition: The device can recognize users for personalized experiences and meeting attendance tracking.

5.2. Monitor Mode

Connect your laptop via USB-C to use the Webex Desk Pro as a 4K external display. The USB-C connection also provides power to your laptop and enables data transfer.

• Connect USB-C: Plug a compatible USB-C cable from your laptop to the Webex Desk Pro.
• Display Settings: Adjust display settings on your laptop to extend or duplicate your screen.

6. Maintenance

To ensure the longevity and optimal performance of your Webex Desk Pro:

• Cleaning the Screen: Use a soft, lint-free cloth slightly dampened with water or a screen-cleaning solution. Avoid harsh chemicals.
• Cleaning the Device Body: Wipe with a dry or slightly damp cloth.
• Ventilation: Ensure that the ventilation openings are not blocked to prevent overheating.
• Software Updates: Regularly check for and install software updates to benefit from new features and security enhancements.

7. Troubleshooting

If you encounter issues with your Webex Desk Pro, refer to the following common solutions:

• Device Not Powering On: Verify that the power cable is securely connected to both the device and a working power outlet.
• No Video/Audio in Meetings: Check your internet connection. Ensure the camera and microphone are not muted or blocked by privacy settings. Confirm that a Webex device subscription is active.
• External Monitor Not Displaying: Ensure the USB-C cable is fully inserted and supports video output. Check your laptop's display settings.
• Touchscreen Unresponsive: Restart the device. If the issue persists, contact support.
• Whiteboarding Issues: Ensure the stylus is charged (if applicable) and that the whiteboarding application is active.

8. Specifications

9. Warranty Information

The Cisco Webex Desk Pro (CS-DESKPRO-K9) is covered by a 90-day limited liability warranty. Please refer to the official Cisco warranty documentation for full terms and conditions.

10. Support

For further assistance, technical support, or to report issues, please visit the official Cisco support website or contact your authorized Cisco reseller.