XENOCAM 9-Channel H.265 NVR User Manual

1. Introduction

This manual provides comprehensive instructions for the installation, operation, and maintenance of your XENOCAM 9-Channel Network Video Recorder (NVR). This NVR supports H.265 compression and is compatible with 5MP, 4MP, 3MP, 1080P, and 960P IP cameras, offering a robust solution for your surveillance needs. Please read this manual thoroughly before using the product to ensure proper setup and functionality.

Figure 1.1: Front and rear view of the XENOCAM 9-Channel Network Video Recorder (NVR). This image displays the front panel of the NVR with control buttons and indicator lights, and the rear panel showing various ports including VGA, HDMI, LAN, USB, and DC 12V power input.

2. Package Contents

Upon opening the package, please verify that all the following items are included:

• 1x XENOCAM 9-Channel NVR (Hard Disk Drive not included)
• 1x DC 12V/2A Power Supply
• 1x USB Mouse
• 1x User Manual
• Screws (for HDD installation)

Figure 2.1: Package contents of the XENOCAM NVR. This image displays the items typically found in the NVR package: the user manual, a DC 12V/2A power supply, a USB mouse, and a pack of screws (likely for HDD installation).

3. Product Features

The XENOCAM 9-Channel NVR offers a range of features designed for effective surveillance:

• 9-Channel Compatibility: Supports up to 9 IP cameras with resolutions including 720P, 960P, 1080P, 3MP, 4MP, and 5MP, allowing for a customizable security system.
• ONVIF Support: Provides limited support for third-party ONVIF compliant IP cameras, enhancing compatibility with various brands.
• H.265 High-Efficiency Video Compression: Utilizes advanced H.265+ compression technology to optimize storage space and bandwidth, enabling longer recording times and smoother remote viewing without compromising HD video quality.
• P2P Quick Remote Access: Facilitates live streaming and video playback remotely via the 'Xmeye' app on iPhone, iPad, and Android devices by scanning a QR code on the NVR.
• HDMI and VGA Dual Output: Offers flexible display options with both HDMI and VGA outputs, supporting resolutions up to 1080P.
• Smart Search Playback: Allows for easy location of incident videos through smart search functions.

4. Product Specifications

Figure 4.1: Dimensions of the XENOCAM NVR unit. This image shows the physical dimensions of the NVR: 25.6 cm (length), 24 cm (width), and 4.4 cm (height).

5. Setup Guide

5.1 Initial Setup and Password

1. For the first-time login, you will be prompted to set a password. For security purposes, this password must be in a combination of numbers and letters.
2. Remember your password. If forgotten, a factory reset may be required, which could erase settings.

5.2 Hard Disk Drive (HDD) Installation

The NVR package does not include a Hard Disk Drive. An HDD is required for recording video footage. Please purchase a compatible 3.5-inch SATA HDD (up to 6TB) separately.

1. Power Off: Ensure the NVR is powered off and disconnected from the power source before installation.
2. Open Cover: Carefully remove the top cover of the NVR by unscrewing the retaining screws.
3. Mount HDD: Align the HDD with the mounting holes inside the NVR chassis. Secure it with the provided screws.
4. Connect Cables: Connect the SATA data cable and SATA power cable from the NVR to the HDD.
5. Close Cover: Replace the top cover and secure it with the screws.
6. Format HDD: After powering on the NVR, navigate to the HDD management settings in the NVR's menu to format the newly installed hard drive. This prepares it for recording.

5.3 Physical Connections

Connect all necessary peripherals to the NVR as shown in the diagram below:

Figure 5.1: NVR Connection Diagram. This diagram illustrates how to connect the NVR to IP cameras, a network router, a VGA monitor, an HDMI display, a USB mouse or storage device, and the power supply.

• Power: Connect the DC 12V/2A power adapter to the NVR's DC 12V input port.
• Monitor: Connect a monitor to either the VGA or HDMI output port for local viewing.
• Mouse: Connect the included USB mouse to one of the USB ports for navigation.
• Network: Connect an Ethernet cable from the NVR's LAN port to your network router or switch.

5.4 Camera Connection and Configuration

The NVR supports both automatic and manual addition of IP cameras.

1. Connect Cameras: Connect your IP cameras to your network via Ethernet cables. Ensure both the cameras and the NVR are powered on.
2. Automatic Configuration (Quick Set):
   Right-click on the NVR interface to access the main menu. Navigate to the 'IP channel' or 'Camera Management' section. The NVR will typically configure cameras automatically. Look for a 'Quick Set' option.

Figure 5.2: Automatic Camera Setup. This screenshot shows the NVR's 'IP channel' menu, detailing the process of connecting cameras. It highlights the 'Quick Set' option for automatic configuration.

3. Manual Configuration:
   If your camera is not automatically connected, you may need to add it manually:
   
   • Click the "Search" button in the 'IP channel' menu. The NVR will scan for available IP cameras on the same network segment.
   • Select the desired camera's IP address from the search results.
   • Select an empty channel for the new camera (e.g., Channel #5), then click "Add".
   • After successful configuration, click "Apply" to save settings, then "Exit".

Figure 5.3: Manual Camera Setup. This screenshot illustrates the manual camera addition process within the NVR's 'IP channel' menu, pointing out the 'Search' and 'Add' buttons to configure new cameras.

5.5 Remote Access Setup (Xmeye App)

To view your NVR remotely on your mobile device:

1. Download the "Xmeye" app from your device's app store (available for Android and iOS).
2. Register an account and log in.
3. In the app, select to add a device. Scan the QR Code displayed on your NVR's interface (usually found in the network settings or P2P cloud menu).
4. Follow the on-screen prompts in the app to complete the device addition.

6. Operating Instructions

6.1 Live View

Once cameras are connected and configured, the NVR will display live video feeds on the connected monitor. You can switch between single-camera view and multi-camera grid view using the NVR's interface controls or mouse.

6.2 Recording Modes

The NVR supports various recording modes:

• Manual Record: Start and stop recording manually.
• Alarm Record: Records when an alarm event (e.g., sensor trigger) occurs.
• Motion Detection Record: Records when motion is detected by the camera. Configure motion detection zones and sensitivity in the camera settings.
• Timing Record: Schedule recording for specific times and days.

Access these settings through the NVR's main menu, typically under 'Record Mode' or 'Schedule'.

6.3 Playback

To review recorded footage:

1. From the main menu, select 'Playback'.
2. Choose the camera channel and the date/time range you wish to review.
3. Utilize the smart search function to quickly locate specific events or motion-triggered recordings.

6.4 Backup

You can back up important video footage to external storage:

• USB Backup: Connect a USB portable HDD or USB DVD-RW to one of the NVR's USB ports. Navigate to the 'Backup' menu, select the desired footage, and initiate the backup process.
• Network Backup: Footage can also be backed up over the network to a designated storage location or server. Refer to the network settings for configuration.

7. Maintenance

• Regular Cleaning: Keep the NVR unit clean and free from dust to ensure proper ventilation and prevent overheating. Use a soft, dry cloth.
• Firmware Updates: Periodically check the XENOCAM official website for firmware updates. Updating firmware can improve performance, add new features, and fix bugs. Follow update instructions carefully.
• Data Backup: Regularly back up critical recordings to external storage to prevent data loss in case of HDD failure or other issues.
• Password Security: Change your NVR password periodically and use strong, unique passwords.

8. Troubleshooting

8.1 NVR Not Powering On

• Ensure the power adapter is securely connected to both the NVR and a working power outlet.
• Verify that the power outlet is supplying power.
• Check the power adapter for any visible damage. Use only the provided DC 12V/2A power supply.

8.2 Cameras Not Connecting/Displaying

• Ensure all IP cameras are powered on and properly connected to the network.
• Verify network cables are securely plugged into both the cameras and the router/switch.
• Confirm that the cameras and NVR are on the same network segment.
• Try adding cameras manually using the "Search" and "Add" functions in the NVR's 'IP channel' menu (refer to Section 5.4).
• Check if the cameras are ONVIF compliant. While the NVR supports ONVIF, some third-party cameras may require specific configurations.

8.3 No Recording/HDD Issues

• Ensure a compatible Hard Disk Drive (HDD) is installed correctly (refer to Section 5.2).
• Verify that the HDD has been formatted by the NVR.
• Check the recording schedule and settings to ensure they are configured correctly for continuous, motion, or timed recording.
• If the HDD is full, configure the NVR to overwrite old footage or replace the HDD.

8.4 Remote Access Not Working

• Ensure the NVR is connected to the internet and has a stable network connection.
• Verify that the 'Xmeye' app is installed correctly and you are logged into your account.
• Confirm that the NVR's QR code was scanned correctly and the device was added to the app.
• Check your router's firewall settings; some may block P2P connections.

9. Warranty and Support

9.1 Warranty Information

For specific warranty details regarding your XENOCAM NVR, please refer to the warranty card included with your product or contact the seller/manufacturer directly. Warranty terms typically cover manufacturing defects for a specified period from the date of purchase.

9.2 Technical Support

If you encounter issues that cannot be resolved using this manual, please contact XENOCAM customer support or your product retailer for assistance. When contacting support, please have your NVR model number (N6709R-GL) and purchase information readily available.

You may also visit the XENOCAM Store on Amazon for additional resources or contact information.