1. Product Overview
The Konnek Stein QC21 is a 1080P Smart Wi-Fi PTZ (Pan/Tilt/Zoom) IP Camera designed for indoor security and monitoring. It offers crystal clear full HD video, comprehensive coverage with pan and tilt capabilities, two-way audio communication, smart motion detection, and enhanced night vision for round-the-clock protection.
Figure 1.1: Konnek Stein QC21 Wireless Security Camera (Black)
Key Features:
- 1080P HD Resolution: Provides clear and smooth live video.
- Pan & Tilt Functionality: 355° horizontal and 110° vertical rotation for 360° coverage.
- Two-Way Audio: Enables real-time conversation with family members or pets.
- Smart Motion Detection: Sends immediate alerts to your mobile phone upon detecting movement.
- Night Vision: Equipped with 9*940nm infrared LEDs for clear vision in low-light conditions.
- Multiple Storage Options: Supports TF Card slot and secure cloud storage.
- Multi-Device Access: Supports up to 4 devices accessing the camera simultaneously.
2. Setup Guide
2.1 Package Contents
Before you begin, please ensure all items are present:
- Konnek Stein QC21 Camera
- Power Adapter
- Mounting Screws and Wall Plugs
- User Manual (this document)
2.2 Initial Setup
- Power On: Connect the camera to a power outlet using the provided power adapter. The camera will power on and initiate its self-check.
- Download App: Download the "ENKLOV" app from Google Play Store (for Android devices) or Apple App Store (for iOS devices).
- Register/Login: Open the ENKLOV app and register a new account or log in if you already have one.
- Add Device: Follow the in-app instructions to add your camera. This typically involves scanning a QR code on the camera or within the app.
- Wi-Fi Connection: Connect the camera to your 2.4GHz Wi-Fi network. Note: 5G Wi-Fi networks are not supported. Ensure your mobile device is connected to the same 2.4GHz network during setup.
Figure 2.1: Multi-Terminal & Multi-User Sharing via ENKLOV App
2.3 Installation
The Konnek Stein QC21 camera supports both surface mount and wall mount installations. Choose a location that provides the desired viewing angle and is within range of your Wi-Fi network and a power outlet.
- Surface Mount: Place the camera on a flat surface such as a table, shelf, or cabinet. Ensure it is stable and not easily knocked over.
- Wall Mount: Use the provided mounting screws and wall plugs to securely attach the camera to a wall. Refer to the mounting template (if included) for accurate drilling.
Figure 2.2: Camera placement for 360° comprehensive monitoring
3. Operation
3.1 Live View and Pan/Tilt Control
Once connected, open the ENKLOV app to view the live feed from your camera. Use the on-screen controls to pan (rotate horizontally up to 355°) and tilt (rotate vertically up to 110°) the camera lens to adjust the viewing angle.
Figure 3.1: Day (Full Color) vs. Night (Infrared) Vision
3.2 Two-Way Audio
The camera features a built-in microphone and speaker, allowing for two-way communication. Tap the microphone icon in the app to speak through the camera, and listen to audio from the camera's surroundings.
Figure 3.2: Demonstrating Two-Way Audio Communication
3.3 Smart Motion Detection
Enable motion detection in the app settings to receive instant notifications on your mobile phone when movement is detected. You can review recorded events directly from the ENKLOV cloud app.
Figure 3.3: Motion Detection Notification Example
3.4 Night Vision
The camera automatically switches to night vision mode when the environment dims. The infrared LEDs provide clear black and white video footage in complete darkness, acting as a deterrent against theft and ensuring continuous monitoring.
3.5 Storage Options
The Konnek Stein QC21 camera supports two primary methods for video recording storage:
- TF Card Slot: Insert a compatible TF (microSD) card into the camera's designated slot for local storage of recordings.
- Cloud Storage: Utilize the secure cloud storage service offered through the ENKLOV app for remote access and backup of your video data. This option provides enhanced privacy protection through multiple security protocols and financial encryption technology.
Figure 3.4: Available Storage Methods (TF Card, Local, Cloud)
4. Maintenance
To ensure optimal performance and longevity of your Konnek Stein QC21 camera, follow these maintenance guidelines:
- Cleaning: Gently wipe the camera lens and body with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials that could scratch the lens or damage the finish.
- Software Updates: Regularly check the ENKLOV app for available firmware updates. Keeping your camera's software up-to-date ensures access to the latest features and security enhancements.
- Power Cycle: If the camera experiences minor issues, try unplugging it from the power source for a few seconds and then plugging it back in. This can often resolve temporary glitches.
5. Troubleshooting
If you encounter issues with your Konnek Stein QC21 camera, please refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Camera offline/Cannot connect to Wi-Fi | Incorrect Wi-Fi password; Camera too far from router; 5GHz Wi-Fi network used; Router issues. | Ensure correct 2.4GHz Wi-Fi password. Move camera closer to router. Restart router. Confirm you are not using a 5GHz network. |
| No image/Black screen in app | Camera not powered on; Network connection issue; App glitch. | Check power connection. Verify Wi-Fi status. Restart the app or your mobile device. |
| Motion detection not working | Motion detection disabled in app; Sensitivity too low; Incorrect detection zone set. | Enable motion detection in app settings. Adjust sensitivity. Configure detection zones correctly. |
| Two-way audio unclear/not working | Microphone/speaker blocked; Network latency; Volume settings. | Ensure no obstructions. Check network stability. Adjust volume settings in the app and on your phone. |
| Night vision not activating | Sufficient ambient light; IR LEDs malfunction. | Ensure the environment is dark enough for automatic activation. If issues persist, contact support. |
6. Specifications
| Feature | Detail |
|---|---|
| Model Number | QC21 |
| Video Capture Resolution | 1080p HD |
| Connectivity Technology | Wireless (Wi-Fi) |
| Wi-Fi Frequency | 2.4GHz (5G not supported) |
| Pan Angle | 355 Degrees |
| Tilt Angle | 110 Degrees |
| Field of View | 110 Degrees |
| Night Vision | 9*940nm Infrared LEDs |
| Storage Options | TF Card Slot, Cloud Storage |
| Power Source | Corded Electric |
| Mounting Type | Surface Mount, Wall Mount |
| Dimensions (L x W x H) | 3.58 x 3.58 x 4.53 inches |
| Item Weight | 13.8 ounces |
| Indoor/Outdoor Usage | Indoor |
7. Customer Support
For any questions, technical assistance, or support regarding your Konnek Stein Wireless Security Camera, please contact our customer support team. We are committed to resolving any problems you may encounter.
You can find the after-sales email address in the instruction manual provided with your product packaging or through the ENKLOV app's support section.
