1. Product Overview
The PetSafe Smart Feed Automatic Pet Feeder provides automated meal dispensing for pets. It features remote scheduling and monitoring via a smartphone application. The feeder has a capacity of 24 cups (5,678 ml) for dry or semi-moist food. Its design aims to prevent food jams. Users can schedule up to 12 meals daily, with portion sizes ranging from 1/8 cup (29 ml) to 4 cups (946 ml). An optional slow feed setting is available for meals larger than 1/8 cup, dispensing over 15 minutes. Manual feeding is possible via the app or a button on the feeder. The unit includes a stainless steel bowl with a holder. The lid, hopper, bowl, and bowl holder are dishwasher safe (top rack only). The feeder operates with an AC power adapter and supports 4 D batteries (not included) for backup. A 2.4GHz Wi-Fi router is required for app connectivity. The app is compatible with iOS 9.0 or later and Android 6.0 or later devices.
The PetSafe Smart Feed Automatic Pet Feeder, 2nd Generation, is shown from the front-left angle. It features a dark grey body with a silver band, a clear food hopper, and a stainless steel bowl resting in a dark grey base, filled with dry pet food.
Key Features
- Smartphone Control: Manage feeding schedules remotely using the compatible smartphone application (iOS 9.0+ or Android 6.0+).
- Alert Notifications: Receive alerts for meal dispensing, low food levels, or an empty hopper. The feeder continues scheduled feeding even if Wi-Fi is lost.
- Customizable Meal Schedules: Program up to 12 meals per day. A "Feed Now" option allows for immediate, unscheduled feeding.
- Adjustable Portion Sizes: Dispense meals from 1/8 cup to 4 cups. The slow feed option distributes larger meals over 15 minutes.
- Low Food Detection: Integrated sensor notifies users when food levels are low or the hopper is empty.
- Dishwasher-Safe Components: The lid, food hopper, stainless steel bowl, and bowl holder are safe for top-rack dishwasher cleaning.
2. Setup Guide
Unpacking and Initial Assembly
- Remove all components from the packaging.
- Assemble the feeder by attaching the bowl holder and stainless steel bowl.
- Ensure the food hopper is securely placed on the base unit.
Power Connection
- Connect the AC power adapter to the feeder and a standard wall outlet.
- For backup power, insert 4 D-cell batteries (not included) into the battery compartment located on the bottom of the feeder.
App Download and Wi-Fi Connection
- Download the PetSafe Smart Feed app from your device's app store. The app is compatible with iOS 9.0 or later and Android 6.0 or later.
- Open the app and follow the on-screen instructions to create an account and connect your feeder to your home's 2.4GHz (802.11B/g/n) Wi-Fi network.
Left: An icon depicting a smartphone with a downward arrow, symbolizing the download of the PetSafe Smart Feed mobile application. Right: The PetSafe Smart Feed Automatic Pet Feeder is placed on a white kitchen counter, with a smartphone lying beside it, illustrating its Wi-Fi connectivity and app control.
3. Operating Instructions
Filling the Feeder
- Open the lid and pour dry or semi-moist pet food into the hopper.
- Ensure the food level does not exceed the maximum fill line.
Scheduling Meals
- Use the PetSafe Smart Feed app to set up to 12 meal times per day.
- Select the desired portion size for each meal, ranging from 1/8 cup to 4 cups.
Manual Feeding (Feed Now)
- To dispense a meal immediately, use the "Feed Now" option within the app.
- Alternatively, press the manual feed button on the feeder itself to dispense a pre-set portion.
Slow Feed Option
- Activate the slow feed option in the app for meals larger than 1/8 cup. This feature dispenses the meal in small increments over a 15-minute period.
Low Food Sensor Alerts
- The feeder is equipped with a sensor that monitors food levels.
- You will receive notifications via the app when the food level is low or the hopper is empty.
Left: A domestic cat is shown actively eating dry food from the stainless steel bowl of the PetSafe Smart Feed Automatic Pet Feeder, demonstrating its use. Right: An icon featuring three vertical bars, with one partially filled and another empty, representing the feeder's low food sensor and level monitoring feature.
4. Care and Maintenance
Cleaning Instructions
- Disconnect the feeder from power before cleaning.
- The lid, food hopper, stainless steel bowl, and bowl holder are dishwasher safe (top rack only).
- Wipe the main unit with a damp cloth. Do not submerge the main unit in water.
- Ensure all parts are completely dry before reassembling and reconnecting to power.
5. Troubleshooting
If you encounter issues with your PetSafe Smart Feed Automatic Pet Feeder, refer to the following common problems and solutions:
- Feeder not connecting to Wi-Fi: Ensure your router is operating on a 2.4GHz frequency. Verify your Wi-Fi password and try restarting both your router and the feeder.
- Food not dispensing: Check if the food hopper is empty or if there is a jam. Ensure the feeder is powered on and connected to the app.
- App alerts not received: Confirm that notifications are enabled for the PetSafe Smart Feed app in your smartphone settings. Check your phone's internet connection.
- Feeder unresponsive: Disconnect the power adapter, remove backup batteries (if installed), wait 30 seconds, then reconnect power and batteries.
For further assistance, please contact PetSafe Customer Support.
6. Product Specifications
A diagram illustrating the dimensions of the PetSafe Smart Feed Automatic Pet Feeder. The feeder is 32cm tall, 51.6cm wide (including the bowl base), and 23.8cm deep. It has a total capacity of 5,678ml (24 cups) and the stainless steel bowl holds 1,160 grams of food.
| Specification | Detail |
|---|---|
| Model Number | PFD19-16861 |
| Dimensions (L x W x H) | 33.71 x 26.11 x 40.11 cm |
| Weight | 100 g |
| Food Capacity | 24 cups (5,678 ml) |
| Material | Plastic |
| Target Species | Dog, Cat |
| Power Source | AC Power Adapter, 4 D-cell batteries (backup, not included) |
| Wi-Fi Requirement | 2.4GHz (802.11B/g/n) wireless router |
| App Compatibility | iOS 9.0+ or Android 6.0+ |
7. Warranty and Support
For information regarding product warranty, please refer to the documentation included with your purchase or visit the official PetSafe website. If you require technical assistance, troubleshooting guidance, or have questions about your PetSafe Smart Feed Automatic Pet Feeder, please contact PetSafe Customer Support directly. Contact details can typically be found on the PetSafe website or in your product packaging.
