Introduction
The WD My Book Duo is a high-capacity desktop RAID storage system designed for efficient data management, backup, and security. It features two hard drives, offering massive storage space and flexible RAID options to suit your needs. This manual provides essential information for setting up, operating, and maintaining your device.
1. Setup
1.1 Unboxing
Carefully remove all components from the packaging. Ensure the following items are present:
- WD My Book Duo Desktop RAID storage unit
- USB-C to USB-C cable
- USB-C to USB-A cable
- AC adapter
- Disk replacement tool
- Quick install guide
1.2 Connecting the Drive
Connect the AC adapter to the power input on the back of the My Book Duo and plug it into a power outlet. Then, connect the appropriate USB cable (USB-C to USB-C or USB-C to USB-A) from the My Book Duo to your computer. The device supports USB 3.1 Gen 1, and is compatible with USB 3.0 and 2.0 ports.
1.3 Initial Formatting
For optimal compatibility across both Windows and Mac operating systems, it is recommended to format your drive using the ExFAT file system. This allows for large file transfers without size limitations and ensures the drive can be read by both platforms. Refer to your operating system's disk utility for specific formatting instructions.
2. Operation
2.1 RAID Configuration
The My Book Duo comes pre-configured in RAID-0 mode, which stripes data across both internal drives for maximum speed and capacity. This mode offers fast sequential read speeds up to 360MB/s, ideal for large file transfers and video editing. However, RAID-0 does not provide data redundancy; if one drive fails, all data may be lost. Other RAID options, such as RAID-1 (mirroring for data redundancy) or JBOD (Just a Bunch Of Disks), can be configured using the WD Drive Utilities software.
2.2 Data Transfer
Leverage the USB 3.1 Gen 1 and USB Type-C connectivity for super-fast data transfers. The device also includes two USB 3.0 Type-A hub ports, providing flexibility to connect additional accessories or charge devices.
2.3 Automatic Backup and Password Protection
The My Book Duo includes WD Discovery software, which enables automatic backup and 256-bit AES hardware encryption for password protection. This ensures your data is regularly backed up and secured against unauthorized access.
3. Maintenance
3.1 Physical Care
Keep your My Book Duo clean and free from dust. Ensure adequate ventilation around the device to prevent overheating. The unit features rubber feet on the bottom to minimize vibration and noise when placed on surfaces.
3.2 Software Updates
Regularly check the Western Digital support website for the latest firmware and software updates for your My Book Duo. Keeping your software up-to-date ensures optimal performance, security, and compatibility.
4. Troubleshooting
4.1 Drive Not Recognized
- Verify all cables (power and USB) are securely connected.
- Try connecting to a different USB port on your computer.
- Ensure the AC adapter is functioning correctly and the device is receiving power.
- If it's a new drive, ensure it has been properly formatted for your operating system (e.g., ExFAT for cross-platform use).
4.2 Data Transfer Issues
- Confirm the drive is formatted with a file system that supports large file sizes (e.g., ExFAT).
- Check the integrity of your USB cable; a faulty cable can cause transfer errors.
- Ensure your computer's USB drivers are up-to-date.
4.3 Performance Issues
- Ensure the drive is connected to a USB 3.1 Gen 1 or USB 3.0 port for optimal speeds.
- Close unnecessary applications on your computer to free up system resources.
- Avoid placing the drive in direct sunlight or enclosed spaces to prevent thermal throttling.
5. Technical Specifications
| Feature | Specification |
|---|---|
| Digital Storage Capacity | 28 TB |
| Hard Drive Interface | USB 3.1 |
| Connectivity Technology | USB |
| Brand | WD |
| Special Feature | Hardware Encryption |
| Hard Disk Form Factor | 3.5 Inches |
| Hard Disk Description | RAID |
| Compatible Devices | PC, Mac |
| Installation Type | External Hard Drive |
| Color | Black |
| Item Weight | 7.05 pounds |
| Product Dimensions | 6.3 x 3.94 x 7.09 inches |
| Hard Drive Rotational Speed | 5400 RPM |
6. Warranty Information
The WD My Book Duo comes with a 3-year limited warranty. For detailed terms and conditions, including information on data recovery plans, please visit the official Western Digital support website.
7. Customer Support
For further assistance, technical support, or to access additional resources, please visit the Western Digital support website: support-wd.com/contact