1. Product Overview
The ZKTeco WL20 is a wall-mounted fingerprint and password-based time recorder designed for efficient attendance management. It features a high-sensitivity fingerprint sensor for quick and accurate authentication, and a 2.8-inch color LCD for clear display. This device supports up to 1,000 users and stores up to 50,000 attendance records. It offers automatic calculation of working hours and allows for easy report generation via USB memory stick, promoting a paperless environment.
Image: ZKTeco WL20 Fingerprint Time Recorder, front view.
2. Setup and Installation
2.1 Package Contents
Before beginning installation, please verify that all items are present in the package:
- ZKTeco WL20 Time Recorder Unit (x1)
- Power Adapter (x1)
- User Manual (Japanese, x1)
- Mounting Accessories (screws, wall plugs)
Image: Contents of the ZKTeco WL20 package, showing the device, power adapter, manual, and mounting hardware.
2.2 Wall Mounting
The WL20 is designed for wall-mounted installation. Follow these steps for secure mounting:
- Select a suitable location on a wall, ensuring it is at an appropriate height for users to access the fingerprint sensor and screen.
- Use the provided mounting bracket as a template to mark the drilling points on the wall.
- Drill holes at the marked points and insert the wall plugs.
- Secure the mounting bracket to the wall using the provided screws.
- Carefully align the WL20 device with the mounting bracket and slide it down to secure it in place.
Image: Step-by-step diagram illustrating how to mount the ZKTeco WL20 device onto a wall using screws and a bracket.
2.3 Power Connection
Connect the provided power adapter to the device's power input port and then plug it into a standard electrical outlet. The device will power on automatically.
3. Operating Instructions
3.1 User Registration (Fingerprint and Password)
The device supports both fingerprint and password authentication. To register a new user:
- Access the device menu (usually by pressing 'M/OK' or a dedicated menu button).
- Navigate to "User Management" or "New User".
- Select "Register Fingerprint" and follow the on-screen prompts to scan the user's finger multiple times for accurate registration.
- Alternatively, or in addition, select "Register Password" and enter a numerical password for the user.
- Assign a user ID and name. The device supports English and Japanese name input. For Japanese names, refer to section 3.4.
Image: The ZKTeco WL20 display showing the main menu and user registration options, including user management and system settings.
3.2 Fingerprint Authentication
To record attendance using a fingerprint:
- Place your registered finger flat on the fingerprint sensor located at the bottom of the device.
- Hold your finger steady until the device confirms successful recognition.
- The device will display a confirmation message and record your check-in or check-out time.
Image: A hand demonstrating the placement of a finger on the ZKTeco WL20's fingerprint sensor for authentication.
3.3 Password Authentication
If fingerprint authentication is not possible (e.g., due to hygiene or environmental factors), or as an alternative method, you can use password authentication:
- Press the 'M/OK' button to activate the keypad.
- Enter your registered numerical password using the keypad.
- Press 'M/OK' again to confirm.
- The device will display a confirmation message and record your attendance.
Image: The ZKTeco WL20 device displaying the numerical keypad for password entry, with a magnified view of the keypad.
3.4 Japanese Name Input Method
To register user names in Japanese, an external computer and USB memory are required:
- Download: Insert a USB memory stick into the device and download the attendance setting sheet.
- Open: Open the "AttSetting" Excel file on your PC.
- Input: Enter Japanese or English names into the shift setting report within the Excel file.
- Upload: After editing, upload the attendance setting sheet from the USB memory stick back to the device.
Note: The Excel file name is set at the factory. It is recommended not to change the file name for proper operation.
Image: A flowchart illustrating the process of inputting Japanese names into the ZKTeco WL20 using a USB drive and a computer.
3.5 Downloading Attendance Reports
The device automatically aggregates working hours. To download attendance reports:
- Insert a USB memory stick into the USB port on the device.
- Navigate to the "Report Management" section in the device menu.
- Select the desired report type (e.g., daily, monthly) and date range.
- Initiate the download. The attendance data will be saved to the USB memory stick in an Excel-compatible format.
This feature significantly reduces manual aggregation work, improving operational efficiency and supporting environmental protection by reducing paper usage.
Image: The ZKTeco WL20 device with a USB stick inserted, connected to a computer displaying an Excel attendance report.
Image: Examples of various attendance reports (summary, shift information, attendance record) generated by the ZKTeco WL20 system.
4. Maintenance
4.1 Cleaning the Device
To ensure optimal performance and longevity of your ZKTeco WL20, regular cleaning is recommended:
- Use a soft, dry cloth to wipe the exterior of the device.
- For the fingerprint sensor, gently wipe with a clean, lint-free cloth. Avoid using abrasive materials or harsh chemicals, as these can damage the sensor surface.
- Ensure no liquids enter the device.
4.2 Data Backup
Regularly back up your attendance data by downloading reports to a USB memory stick. This ensures that your records are safe in case of unexpected issues with the device.
5. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Device does not power on. | Power adapter not connected or faulty; power outlet not working. | Check power connections. Try a different power outlet. Ensure the power adapter is functioning correctly. |
| Fingerprint not recognized. | Finger placed incorrectly; sensor is dirty; fingerprint not properly registered; dry/wet finger. | Ensure finger is placed flat and covers the sensor. Clean the sensor. Re-register the fingerprint if necessary. Ensure finger is neither too dry nor too wet. Use password authentication as an alternative. |
| Cannot download reports to USB. | USB memory stick is full or faulty; incorrect file format; USB not properly inserted. | Ensure USB is correctly inserted. Try a different USB stick. Check if the USB has enough free space. Ensure the USB is formatted correctly (FAT32 is usually recommended). |
| Incorrect time/date displayed. | Time settings are incorrect. | Access system settings and adjust the date and time. Ensure the time zone is set correctly. |
| Device locked during setup. | Incorrect settings or accidental lock. | Refer to the detailed manual for unlock procedures or contact customer support. |
6. Product Specifications
- Model: WL20
- Dimensions: 16.5 cm x 13.3 cm x 2.15 cm (Height x Width x Depth)
- Display: 2.8-inch Color LCD
- User Capacity: Up to 1,000 users
- Fingerprint Capacity: Up to 1,000 fingerprints
- Record Capacity: Up to 50,000 attendance records
- Authentication Methods: Fingerprint, Password
- Data Transfer: USB Memory Stick
- Mounting Type: Wall Mount
- Material: Plastic
- Power Source: AC Adapter (charger included). May support internal battery (not included).
- Special Features: Password input, automatic brightness adjustment.
Image: Diagram illustrating the dimensions of the ZKTeco WL20 device.
7. Warranty and Support
7.1 Warranty Information
This product comes with a one-year warranty from the date of purchase, covering malfunctions and defects under normal use conditions. Please retain your proof of purchase for warranty claims.
7.2 Customer Support
If you encounter any issues or have questions during operation, please contact the seller directly through your order history. Provide your order details for prompt assistance.
For further information or general inquiries about ZKTeco products, you may visit the official ZKTeco store: ZKTeco Official Store
