HITOSINO 4MP Turret PoE IP Camera User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your HITOSINO 4MP Turret PoE IP Camera (Model HS-ET04G2-I). This camera is designed for both indoor and outdoor security applications, offering high-resolution video, intelligent detection features, and robust construction.

Please read this manual thoroughly before using the product to ensure proper setup and optimal performance. Keep this manual for future reference.

2. Package Contents

Verify that all items listed below are included in your package. If any items are missing or damaged, please contact HITOSINO customer support.

• HITOSINO 4MP Turret PoE IP Camera (HS-ET04G2-I)
• Quick Guide
• Positioning Stickers
• Waterproof Plug
• Screws

3. Product Features

The HITOSINO 4MP Turret PoE IP Camera offers a range of advanced features for reliable surveillance:

• 4MP Ultra HD Resolution: Captures video at 2688 × 1520 pixels for clear and detailed images.
• 2.8mm Lens: Provides a wide 103-degree viewing angle.
• EXIR 2.0 Night Vision: Offers up to 98ft (30m) of clear night vision in low-light conditions.
• Starlight Technology: Enhances low-light performance for improved color reproduction in dim environments.
• Smart VCA (Video Content Analysis): Includes Line Crossing Detection, Intrusion Detection, and Face Detection.
• Human/Vehicle Detection: Advanced deep learning algorithm reduces false alarms by focusing on human and vehicle movement.
• 120dB WDR (Wide Dynamic Range): Ensures clear imaging against strong backlight.
• H.265+ Compression: Efficiently compresses video to save bandwidth and storage space without compromising quality.
• Multiple Storage Options: Supports Micro SD card (up to 512GB), NVR, NAS, and FTP server.
• PoE (Power over Ethernet): Simplifies installation by delivering power and data through a single Ethernet cable.
• IP67 Weatherproof & Full Metal Housing: Durable design for outdoor use, resistant to dust and water.
• Real-time Motion Alerts: Sends alerts via email or app notifications upon detection.
• Remote Access: View live feed and recordings via Hik-Connect app or iVMS-4200 client.

4. Setup & Installation

Follow these steps to set up and install your HITOSINO IP Camera.

4.1. Physical Installation

The camera can be wall-mounted or ceiling-mounted. Use the provided positioning stickers and screws for secure installation.

Image: The camera features IP67 weatherproof rating and full metal housing for durability in various environmental conditions.

4.2. Connection Options

Your camera supports two main connection methods:

1. PoE Connection: Connect the camera directly to a PoE switch or a PoE-enabled NVR using a single Ethernet cable (Cat5 or higher recommended). This method provides both power and data.
2. Standard Connection: Connect the camera to a router with an Ethernet cable and power it using a 12V/1A power adapter (not included).

Image: Diagram showing the camera connected to an NVR and router via PoE.

Image: Illustration of two connection methods: direct to router with power adapter, or via a PoE switch to the router.

4.3. Camera Activation and IP Address Configuration

Before accessing the camera, it needs to be activated and its IP address configured to match your network. This process typically involves using a SADP tool on a Windows PC.

Video Guide: For a detailed walkthrough on activating your camera and configuring its IP address, please watch the following official video:

Key steps from the video:

1. Run the SADP tool on your Windows PC.
2. Locate the inactive camera in the device list.
3. Set and confirm a strong password for the camera.
4. Check your router's IP address, subnet mask, and gateway through your computer's network settings.
5. Modify the camera's IP address in SADP to be on the same network as your router (e.g., if router is 192.168.200.1, camera can be 192.168.200.X, where X is a unique number between 2 and 254, not conflicting with existing devices).
6. Ensure the camera's subnet mask and gateway match your router's.
7. Enter the camera's password and click 'Modify' to apply changes.

5. Operating Instructions

5.1. Accessing the Camera

After successful activation and IP configuration, you can access your camera via a web browser or dedicated client software.

• Web Browser: Open a web browser and enter the camera's IP address. Log in with your administrator credentials. You may need to install a plugin for live view.
• Client Software: Use iVMS-4200 (for PC) or Hik-Connect (for mobile devices) to manage and view your camera. Other compatible software includes Guarding Vision, iSpy, and Blue Iris.

Image: Illustration of remote access via mobile app and desktop client, showing live view and playback.

5.2. Intelligent Detection & VCA Functions

The camera utilizes advanced algorithms to provide accurate and efficient monitoring:

• Human/Vehicle Detection: The deep learning algorithm distinguishes between humans, vehicles, and other moving objects (like animals or falling leaves) to significantly reduce false alarms.
• Line Crossing Detection: Triggers an alert when an object crosses a pre-defined virtual line.
• Intrusion Detection: Triggers an alert when an object enters or exits a pre-defined virtual region.
• Face Detection: Identifies human faces within the camera's view. (Note: Face detection cannot be enabled simultaneously with line crossing or intrusion detection.)

Image: Smart Motion Detection 2.0 differentiating between humans/vehicles and other objects to reduce false alarms.

Image: Alerts are sent via email, push notifications, or stored on NAS when human or vehicle motion is detected.

5.3. Video Playback and Storage

Recordings can be stored on a Micro SD card (up to 512GB), a compatible NVR (HITOSINO or Hikvision), NAS, or an FTP server. The camera supports H.265+ compression for efficient storage.

Image: Smart Playback feature allows quick review of events by filtering for human or vehicle detection on NVRs.

6. Maintenance

To ensure the longevity and optimal performance of your camera, consider the following maintenance tips:

• Cleaning: Regularly clean the camera lens and housing with a soft, dry cloth. Avoid abrasive cleaners that could scratch the lens.
• Firmware Updates: Periodically check for and install firmware updates to enhance features, improve security, and fix bugs.
• Cable Inspection: Inspect all cables for wear or damage, especially in outdoor installations. Ensure waterproof connections are secure.
• Environmental Conditions: The camera is rated IP67 for dust and water resistance and operates between -30°C to 60°C (-22°F to 140°F). Ensure it is installed within these environmental limits.

7. Troubleshooting

This section addresses common issues you might encounter with your camera.

7.1. Poor Picture Quality

If you experience fuzzy or poor picture quality, especially when browsing the live screen with a browser, the default setting might be a floating stream (second stream). You need to switch to the main stream (first stream) to display the normal screen effect.

Video Guide: For troubleshooting poor picture quality, refer to this official video:

Additional Tips for Picture Quality:

• Ensure the glass cover is clean and free of fingerprints or dust after installation.
• Avoid installing the camera too close to reflective surfaces, as reflections can affect image clarity.
• Check network bandwidth if streaming quality is consistently low.

7.2. Camera Not Connecting/Offline

• IP Address Conflict: Ensure the camera's IP address is unique and on the same network segment as your router. Refer to Section 4.3 for IP configuration.
• Network Cable: Verify that the Ethernet cable is securely connected and undamaged.
• Power Supply: If not using PoE, ensure the 12V/1A power adapter is correctly connected and supplying power.
• Firewall Settings: Check your network firewall settings to ensure they are not blocking the camera's communication.

8. Specifications

9. Warranty & Support

HITOSINO is committed to providing reliable security solutions and excellent customer service.

• 2-Year Limited Warranty: Your camera is covered by a 2-year limited warranty from the date of purchase.
• Lifetime Technical Support: HITOSINO offers lifetime technical support for this product. If you encounter any issues or have questions, please feel free to contact us.
• 30-Day Money-Back Guarantee: If you are not satisfied with your purchase, you may be eligible for a refund within 30 days.

For support, please refer to the contact information provided with your purchase or visit the official HITOSINO website.