Introduction
The Dimplex Winslow Electric Fireplace is designed to provide warmth and ambiance to your living space. This manual provides essential information for the safe and efficient operation, installation, and maintenance of your new electric fireplace. Please read this manual thoroughly before installation and use, and retain it for future reference.
Image: The Dimplex Winslow Electric Fireplace seamlessly integrated into a modern living room setting, showcasing its aesthetic appeal.
Safety Information
WARNING: Read all instructions before installing or using this heater. Failure to follow these instructions may result in electric shock, fire, or property damage.
- Always disconnect power before cleaning or servicing.
- Do not operate any heater with a damaged cord or plug, or after the heater malfunctions or has been dropped or damaged in any manner.
- Do not use outdoors. This fireplace is intended for indoor use only.
- Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of the heater and away from the sides and rear.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
Package Contents
Carefully unpack all components from the box and check against the list below. Ensure all items are present and undamaged before proceeding with installation.
- Dimplex Winslow 35-Inch Electric Fireplace Unit
- Interchangeable Media Options (Logs, Pebbles, Acrylic Crystals)
- Multi-function Remote Control (with 2 AAA batteries included)
- Table Stand (for tabletop installation)
- Mounting Hardware (for wall-mount installation)
- Instruction Manual
Setup and Installation
Your Dimplex Winslow Electric Fireplace offers versatile installation options: wall-mounted or tabletop. Choose the method that best suits your space.
Wall-Mount Installation
- Select a suitable wall location. Ensure the wall material can support the fireplace's weight (approximately 29.1 lbs).
- Measure and mark the desired mounting height. Refer to the product dimensions for proper placement.
- Secure the mounting bracket to the wall using the provided hardware. Ensure it is level and firmly attached to wall studs if possible.
- Carefully lift the fireplace unit and hook it onto the wall mounting bracket. Ensure it is securely seated.
- Connect the power cord to a standard 120V outlet.
Image: The electric fireplace unit with detailed dimensions (17.3"H x 36"W x 5"D), illustrating its compact profile suitable for wall mounting.
Tabletop Installation
- Attach the included table stand to the bottom of the fireplace unit according to the instructions in the assembly diagram.
- Place the assembled fireplace on a stable, flat surface, ensuring adequate clearance from combustible materials.
- Connect the power cord to a standard 120V outlet.
Image: The fireplace showcasing its tabletop stand, the multi-function remote control, and the three interchangeable media options (logs, crystals, pebbles).
Operating Instructions
Your Dimplex Winslow Electric Fireplace can be operated using the onboard controls located on the top right corner of the glass or via the multi-function remote control.
Onboard Controls and Remote Control Functions
The controls allow you to manage various features of the fireplace:
- Power Button: Turns the fireplace ON or OFF.
- Flame Effect Button: Adjusts the brightness and style of the flame.
- Heater Button: Activates or deactivates the heating function. Press repeatedly to cycle through heat settings or adjust temperature.
- Timer Button: Sets the automatic shut-off timer for up to 8 hours.
- Media Accent Colors: Changes the color of the ember bed.
- Side Strip Lighting: Controls the ambient lighting behind the unit.
Image: A visual representation of the fireplace's key features, including flame effect, interchangeable media bed, media accent colors, built-in timer, LED lighting, powerful heating, multi-function remote, all-season flames, cool-touch glass, and plug-and-play functionality.
Changing Media Options
The fireplace comes with three interchangeable media options: logs, pebbles, and acrylic crystals. To change them:
- Ensure the fireplace is turned OFF and unplugged.
- Carefully remove the front glass panel (refer to assembly instructions for details).
- Remove the current media and replace with your desired option.
- Reattach the front glass panel securely.
Maintenance
Regular maintenance ensures the longevity and optimal performance of your electric fireplace.
- Cleaning: Always unplug the fireplace before cleaning. Wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners or solvents.
- Air Vents: Keep the air intake and exhaust vents clear of dust and debris to ensure proper airflow for the heater.
- LED Lighting: The LED lights are designed for long life and require zero maintenance. No bulb replacement is necessary.
Troubleshooting
If you experience issues with your fireplace, consult the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Fireplace does not turn on. | No power to the unit; Power cord not fully plugged in; Circuit breaker tripped. | Ensure the unit is plugged into a live outlet. Check the circuit breaker. |
| No heat output. | Heater function is off; Thermostat set too low; Overheat protection activated. | Activate heater function. Increase thermostat setting. Unplug unit for 5 minutes to reset overheat protection. |
| Remote control not working. | Batteries are dead or incorrectly inserted; Remote not aimed at sensor. | Replace batteries (2 AAA). Ensure remote is pointed directly at the fireplace sensor. |
| Flame effect is dim or not visible. | Brightness setting is low. | Adjust flame brightness using the remote or onboard controls. |
Specifications
Detailed technical specifications for the Dimplex Winslow Electric Fireplace:
| Feature | Specification |
|---|---|
| Model Name | Winslow 35" Wall-Mount |
| Model Number | SWM3520 |
| Product Dimensions (D x W x H) | 5" x 36" x 17.3" (12.7 cm x 91.5 cm x 43.9 cm) |
| Item Weight | 29.1 lbs (13.2 kg) |
| Power Source | Corded Electric |
| Power Consumption | 1400 Watts |
| Heat Output | 4777 British Thermal Units (BTU) |
| Heating Coverage | Up to 1000 sq. ft. |
| Material | Metal, Glass |
| Installation Type | Tabletop, Wall Mount |
| Included Components | Remote Control, Table Stand, Media Options |
| UPC | 781052130371 |
Warranty and Support
Your Dimplex Winslow Electric Fireplace is covered by a limited warranty.
- Warranty Duration: This product comes with a 90-day limited warranty from the date of purchase.
- Warranty Coverage: The warranty covers defects in material and workmanship under normal use. It does not cover damage resulting from misuse, abuse, accident, alteration, or improper installation.
- Customer Support: For technical assistance, warranty claims, or to order replacement parts, please contact Glen Dimplex Americas customer service. Refer to the contact information provided on the Dimplex official website or your purchase documentation.
