1. Introduction
Thank you for choosing the Dimplex Winslow 48-Inch Wall Mounted Electric Fireplace. This manual provides essential information for the safe installation, operation, and maintenance of your new electric fireplace. Please read all instructions carefully before use and retain this manual for future reference.
Important Safety Information
- Read all instructions before installing or using this fireplace.
- Do not operate any fireplace with a damaged cord or plug, or if the heater has malfunctioned or been dropped or damaged in any manner.
- Always ensure the fireplace is connected to a properly grounded outlet.
- Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of the heater and away from the sides and rear.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- WARNING: This product can expose you to chemicals including carbon black, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.
2. Package Contents
Verify that all components are present and undamaged before beginning installation.
- Dimplex Winslow 48-Inch Electric Fireplace Unit
- Multi-function Remote Control
- Ember Bed Options: Logs, Pebbles, and Acrylic Crystals (one set of each)
- Table Stand (for freestanding installation)
- Mounting Hardware (for wall-mount installation)
3. Setup and Installation
Pre-Installation Considerations
- Ensure the chosen location has a dedicated 120V, 15 Amp circuit.
- Maintain proper clearances from combustible materials as specified in the safety information.
- The unit dimensions are approximately 18.1" H x 5" D x 48" W. Plan your installation space accordingly.
Figure 1: Dimplex Winslow 48-inch Electric Fireplace with key dimensions. The unit measures 48 inches wide, 18.1 inches high, and 5 inches deep. This image displays the fireplace with the log media option installed.
Wall Mount Installation
- Select a suitable wall location, ensuring it can support the weight of the fireplace (approximately 45.2 lbs).
- Mark the desired mounting height and position for the mounting bracket.
- Securely attach the mounting bracket to the wall studs using appropriate hardware. If mounting into drywall without studs, use heavy-duty wall anchors (not included).
- Carefully lift the fireplace unit and hook it onto the wall mounting bracket. Ensure it is securely seated.
- Connect the power cord to a grounded electrical outlet.
Tabletop Installation
- Attach the included table stand to the bottom of the fireplace unit using the provided screws.
- Place the fireplace on a stable, level surface, ensuring adequate clearance from walls and combustible materials.
- Connect the power cord to a grounded electrical outlet.
4. Operating Instructions
The Dimplex Winslow fireplace can be operated using the multi-function remote control or the onboard controls located on the top right corner of the unit.
Figure 2: Onboard control panel with digital display and function buttons.
Power On/Off
- Press the POWER button on the remote or the unit to turn the fireplace on or off.
Flame Effect Settings
The fireplace features lifelike dancing flames with adjustable brightness and color options.
- Use the FLAME button on the remote or unit to cycle through different flame brightness levels.
- The ember bed also offers color-changing options. Refer to your remote control guide for specific buttons to adjust ember bed colors.
Interchangeable Media Bed Options
Customize the look of your fireplace with three included media options: logs, pebbles, or acrylic crystals.
Figure 3: Acrylic Crystal Media
Figure 4: Log Media
Figure 5: Pebble Media
To change the media:
- Ensure the fireplace is turned off and unplugged.
- Carefully remove the front glass panel (refer to the installation section for details on securing/removing the glass).
- Remove the current media and replace it with your desired option.
- Reattach the front glass panel securely.
Heater Operation
The powerful fan-forced heater can provide supplemental heat for areas up to 1000 sq. ft. Heat vents from the bottom of the unit.
- Press the HEAT button on the remote or unit to activate the heater.
- Use the TEMPERATURE buttons (up/down arrows) to adjust the desired heat setting.
- The heater can be operated independently of the flame effect, allowing for year-round ambiance.
Timer Function
Set the fireplace to automatically turn off after a specified period.
- Press the TIMER button on the remote or unit to cycle through available timer settings (e.g., 30 minutes, 1 hour, up to 8 hours).
Side Strip Lighting
The fireplace features side strip lighting that adds a soft glow behind the unit, enhancing the ambiance.
Figure 6: Side strip lighting in operation.
- Refer to your remote control guide for specific buttons to activate and adjust the side strip lighting.
5. Maintenance
Cleaning
- Always unplug the fireplace before cleaning.
- Wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners or solvents.
- Clean the air intake and exhaust vents regularly to ensure proper airflow and prevent overheating.
- The glass panel can be cleaned with a soft cloth and a mild glass cleaner.
Storage
- When not in use for extended periods, store the fireplace in a dry, dust-free location.
- If possible, use the original packaging for storage to protect the unit.
6. Troubleshooting
If you experience issues with your Dimplex Winslow electric fireplace, consult the following table for common problems and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Fireplace does not turn on. | No power to the unit. | Check if the power cord is securely plugged into a grounded outlet. Verify the circuit breaker has not tripped. |
| Heater not producing heat. | Temperature setting is too low; Overheat protection activated. | Increase the temperature setting. Ensure air vents are not blocked. Turn off the unit, unplug, wait 10-15 minutes, then plug back in. |
| Remote control not working. | Dead batteries; Obstruction between remote and unit. | Replace remote control batteries (2 AAA batteries). Ensure there is a clear line of sight to the fireplace sensor. |
| Flame effect is dim or not visible. | Brightness setting is low; LED components issue. | Adjust the flame brightness setting using the remote or onboard controls. |
| Unusual noises from the unit. | Fan obstruction; Loose components. | Turn off and unplug the unit. Inspect vents for obstructions. If noise persists, contact customer support. |
If the problem persists after attempting these solutions, please contact Dimplex customer support.
7. Specifications
| Feature | Detail |
|---|---|
| Brand | DIMPLEX |
| Model Name | Winslow 48" Wall-Mount (SWM4820) |
| Product Dimensions | 5"D x 48"W x 18.1"H (12.7 cm D x 121.9 cm W x 46 cm H) |
| Material | Metal, Glass |
| Color | Black |
| Power Source | Corded Electric |
| Power Consumption | 1400 Watts |
| Heat Output | 4777 British Thermal Units (BTU) |
| Heating Coverage | Up to 1000 sq. ft. |
| Installation Type | Tabletop, Wall Mount |
| Included Components | Remote Control, Ember Bed Options (Logs, Pebbles, Acrylic Crystals), Table Stand |
| Item Weight | 45.2 pounds (20.5 kg) |
| Batteries for Remote | 2 AAA batteries (included) |
| Assembly Required | Yes |
| Care Instructions | Wipe with damp cloth |
8. Warranty and Support
Warranty Information
This Dimplex Winslow electric fireplace comes with a limited warranty of 90 days from the date of purchase. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.
Customer Support
For technical assistance, warranty claims, or replacement parts, please contact Glen Dimplex Americas customer support. Contact information can typically be found on the manufacturer's website or on the product packaging.
Manufacturer: Glen Dimplex Americas
