Snom D717 SIP Phone User Manual

Introduction

Figure 1: The Snom D717 SIP Phone, showcasing its sleek black design, color display, and ergonomic handset.

This user manual provides comprehensive instructions for the setup, operation, maintenance, and troubleshooting of your Snom D717 SIP Phone. The Snom D717 is a professional VoIP phone designed for business communication, featuring a 2.8-inch full-color LCD screen, support for multiple SIP accounts, and various advanced telephony features. Please read this manual carefully to ensure proper use and to maximize the functionality of your device.

Setup

1. Unboxing and Package Contents

Carefully unpack all components from the box. Verify that all items listed below are present and undamaged. If any items are missing or damaged, please contact your vendor immediately.

• Snom D717 Phone Unit
• Handset
• Handset Coiled Cord
• Phone Stand
• Ethernet Cable
• Quick Installation Guide (may vary by region)

2. Assembling the Phone

1. Attach the Phone Stand: Align the tabs on the phone stand with the slots on the back of the phone unit. Gently push until it clicks into place. The stand allows for two different angles for optimal viewing.
2. Connect the Handset: Plug one end of the coiled handset cord into the handset and the other end into the handset port on the phone unit (usually marked with a handset icon).
3. Connect the Network Cable: Plug one end of the Ethernet cable into the "LAN" port on the back of the phone and the other end into your network switch or router.
4. Connect Power: If your network does not provide Power over Ethernet (PoE), connect a compatible power adapter (not always included) to the power port on the back of the phone and then to a power outlet. The phone will power on automatically.

3. Initial Configuration

Upon first boot, the phone may display a boot sequence and then attempt to obtain network settings via DHCP. Your network administrator will provide the necessary SIP account details (SIP server, username, password) for registration. These can typically be entered via the phone's web interface or directly on the phone's display using the navigation keys.

Operating Instructions

1. Phone Overview and Key Functions

Familiarize yourself with the phone's layout and key functions. The Snom D717 features a clear LCD screen and intuitive button layout for efficient communication.

Figure 2: Labeled diagram of the Snom D717 SIP Phone. Key components include the 2.8-inch full-color LCD screen, programmable SmartLabel keys with LEDs, context-sensitive function keys (F1-F4), a central navigation cluster, alphanumeric keypad, and dedicated keys for DND, Message, Speaker, Headset, Mute, Volume, Transfer, and Hold.

• Display: 2.8-inch (320x240) full-color LCD screen for call information, menus, and status.
• SmartLabel Keys with LEDs: Programmable keys on the right side of the display, often used for line appearances, speed dials, or BLF (Busy Lamp Field). LEDs indicate status.
• Function Keys (F1-F4): Context-sensitive keys below the display, their function changes based on the current screen.
• Navigation Cluster: Central circular button with up/down/left/right arrows and an OK/confirm button for menu navigation.
• DND (Do Not Disturb): Toggles DND mode.
• Message: Accesses voicemail messages.
• Speaker: Toggles speakerphone mode.
• Headset: Toggles headset mode.
• Mute: Mutes the microphone during a call.
• Volume: Adjusts handset, headset, or speaker volume.
• Transfer: Initiates a call transfer.
• Hold: Puts the current call on hold.

2. Making Calls

• Dialing a Number:
  1. Pick up the handset, press the Speaker button, or press a line key.
  2. Dial the desired phone number using the alphanumeric keypad.
  3. Press the Dial soft key or wait for the call to connect automatically.
• Redialing: Press the Redial soft key or navigate to the Call History and select a number.
• Using the Directory:
  1. Press the Directory key.
  2. Use the navigation keys to find the desired contact.
  3. Press the Dial soft key.

3. Receiving Calls

• When the phone rings, the display will show the caller ID.
• To answer, pick up the handset, press the Speaker button, or press the Answer soft key.
• To decline a call, press the Decline soft key.

4. Call Management

• Hold: During an active call, press the Hold button. The call will be placed on hold. To resume, press the Hold button again or the corresponding line key.
• Transfer:
  1. During an active call, press the Transfer button. The current call will be put on hold.
  2. Dial the number of the party you wish to transfer the call to.
  3. To complete a blind transfer, press Transfer again before the second party answers.
  4. To complete an attended transfer, wait for the second party to answer, announce the call, then press Transfer again.
• Conference:
  1. During an active call, press the Conference soft key (or similar, depending on configuration). The current call will be put on hold.
  2. Dial the number of the third party.
  3. Once the third party answers, press the Conference soft key again to join all parties.

Maintenance

1. Cleaning the Phone

To maintain the appearance and functionality of your Snom D717, regularly clean the device. Use a soft, dry, lint-free cloth. For stubborn marks, a slightly damp cloth with mild, non-abrasive cleaner can be used, but ensure no liquid enters any openings. Avoid using harsh chemicals or abrasive materials.

2. Firmware Updates

Snom periodically releases firmware updates to improve performance, add features, and address security vulnerabilities. Firmware updates are typically managed by your IT department or VoIP service provider. Do not attempt to update firmware without proper guidance, as incorrect procedures can damage the device.

Troubleshooting

This section addresses common issues you might encounter with your Snom D717 SIP Phone. For more complex problems, please contact your IT support or Snom technical support.

Factory Reset

A factory reset will revert all phone settings to their default values, including network and SIP account configurations. This should only be performed as a last resort for troubleshooting or before redeploying the phone. Consult your administrator before performing a factory reset.

Specifications

Key technical specifications for the Snom D717 SIP Phone:

• Display: 2.8-inch (320x240) full-color LCD screen
• SIP Accounts: Up to 4 SIP accounts
• Ethernet: GigE (Gigabit Ethernet)
• USB Port: Yes, for accessories like DECT dongle, WiFi dongle
• Dimensions (L x W x H): 3.94 x 7.87 x 7.87 inches (10 x 20 x 20 cm)
• Item Weight: 1.57 pounds (710 grams)
• Power Source: Power over Ethernet (PoE) or optional power adapter
• Color: Black
• Model Number: 00004397
• First Available: February 27, 2019

Warranty Information

The Snom D717 SIP Phone typically comes with a manufacturer's limited warranty. The duration and terms of the warranty may vary by region and reseller. Please refer to the warranty card included with your product or visit the official Snom website for detailed warranty information. Keep your proof of purchase for warranty claims.

Support

For technical assistance, advanced configuration, or further troubleshooting not covered in this manual, please contact your VoIP service provider or IT administrator. You can also visit the official Snom support website for FAQs, knowledge base articles, and contact information for Snom technical support.

Snom Official Website: www.snom.com