PetSafe Smart Feed Automatic Pet Feeder User Manual

1. Introduction

The PetSafe Smart Feed Pet Feeder is designed to provide consistent, timely meals for your pet, offering convenience and peace of mind. This smart feeder is compatible with Alexa, Apple, and Android devices, allowing for remote monitoring and control of your pet's feeding schedule. It features a Slow Feed setting for pets who eat too quickly and offers flexible portion sizes for up to 12 daily meals. The feeder is designed for easy maintenance, with dishwasher-safe components.

Image: The PetSafe Smart Feed Automatic Pet Feeder in use, showing a cat eating from the stainless steel bowl.

2. What's in the Box

Upon unboxing your PetSafe Smart Feed Automatic Pet Feeder, ensure all the following components are present:

• Smart Feed Automatic Pet Feeder unit
• Stainless-steel bowl
• Bowl holder
• Wall adaptor
• My PetSafe® app (downloadable)

3. Setup Guide

3.1 Initial Placement and Power

Place the feeder on a flat, stable surface near a wall outlet. The feeder can be powered by the included wall adapter or by D-cell batteries (not included) for backup during power outages.

Image: Dimensions of the PetSafe Smart Feed Feeder, showing its compact design suitable for various spaces.

3.2 Filling the Feeder

Open the lid on top of the feeder. Pour your pet's dry kibble into the hopper. The feeder has a 6-liter (24-cup) capacity. Ensure the lid is securely closed after filling.

Image: Internal view of the feeder, highlighting the patented anti-jam design for reliable food dispensing.

3.3 App Installation and Connection

Download the My PetSafe app from the Apple App Store (iOS 12.0 or later) or Google Play Store (Android 9.0 or later). Follow the in-app instructions to connect your Smart Feed feeder to your home's Wi-Fi network. This allows for remote control and monitoring.

Image: The My PetSafe app interface, showing options for scheduling, notifications, and manual feeding.

4. Operating Instructions

4.1 Scheduling Meals

Use the My PetSafe app to schedule up to 12 meals daily. You can customize portion sizes from 1/8 cup to 4 cups per meal. The app allows you to set specific times for each meal, ensuring your pet is fed on a consistent schedule.

Image: The app's scheduling screen, illustrating how to set recurring meals and snacks for your pet.

4.2 Manual Feeding (Feed Now)

You can dispense food manually at any time using two methods:

• On-Device Button: Press the button on the top of the feeder to dispense a pre-set amount (typically 1/8 cup).
• My PetSafe App: Use the "Feed Now" option in the app to dispense a custom amount of food.

4.3 Slow Feed Setting

For pets that tend to eat too quickly, enable the "Slow Feed" setting in the app. This feature dispenses meals larger than 1/8 cup in small amounts over a 15-minute period, promoting healthier eating habits and preventing issues like choking or indigestion.

4.4 Alexa Integration

The PetSafe Smart Feed is compatible with Amazon Alexa. You can ask your Alexa-enabled device to feed your pet a snack or a full meal. Refer to the My PetSafe app for instructions on linking your Alexa account.

Image: The feeder's compatibility with Amazon Alexa and Amazon Dash Replenishment for automated food ordering.

4.5 Remote Monitoring

The My PetSafe app allows you to monitor your pet's feeding status from anywhere. You will receive notifications when the feeder is running low on food, ensuring your pet never misses a meal.

5. Maintenance and Cleaning

Regular cleaning ensures the longevity and hygienic operation of your PetSafe Smart Feed feeder. The lid, hopper, bowl, and bowl holder are top-rack dishwasher-safe.

5.1 Disassembly for Cleaning

1. Remove all food from the feeder.
2. Press the manual feed button repeatedly until no more food is dispensed.
3. Pull the latch and lift to remove the lid.
4. Unlatch the hopper from the base and remove it.
5. Remove the stainless-steel bowl and its holder.
6. Unlock the red conveyor latch and carefully remove the conveyor assembly.
7. Remove the conveyor crumb catcher from the conveyor.

5.2 Cleaning Components

• Dishwasher-Safe Parts: The lid, hopper, bowl, and bowl holder can be placed on the top rack of your dishwasher.
• Handwash Only: The conveyor and crumb catcher should be handwashed with warm, soapy water. Use a brush to remove any stuck-on food particles.
• Allow all parts to air dry completely before reassembly.

5.3 Reassembly

1. Reinstall the crumb catcher onto the conveyor, ensuring it aligns correctly.
2. Align the belt lip of the conveyor with the arrows and install the conveyor back into the feeder. Lock the red conveyor latch.
3. Replace the hopper, ensuring the plastic arm comes through the opening and latches securely into the base.
4. Replace the stainless-steel bowl and its holder.
5. Fill the feeder with your pet's food and replace the lid.
6. Prime the conveyor by pressing the manual feed button until food is consistently dispensed into the bowl.

6. Troubleshooting

If you encounter issues with your PetSafe Smart Feed, try the following solutions:

• Feeder Not Dispensing Food:
  • Check if the feeder is plugged in or if the backup batteries are installed and charged.
  • Ensure the hopper is not empty. The app will notify you if food levels are low.
  • Ensure the conveyor is not jammed. Follow the cleaning instructions to remove and inspect the conveyor for obstructions.
  • Confirm that the lid and hopper are securely latched.
• App Connectivity Issues:
  • Ensure your Wi-Fi network is active and the feeder is within range.
  • Restart your Wi-Fi router and the feeder.
  • Check for app updates and ensure your smartphone's operating system is up to date.
  • If issues persist, try re-pairing the feeder with the app.
• Inaccurate Portion Sizes:
  • Ensure the correct portion size is set in the app.
  • Verify that the kibble size is appropriate (up to 3/4" diameter). Very small or unusually shaped kibble may affect accuracy.
• Feeder Not Responding:
  • Unplug the feeder (or remove batteries), wait 30 seconds, and plug it back in (or reinsert batteries).
  • Check the status indicator light on the feeder for error codes or connectivity status.

7. Specifications

8. Warranty Information

The PetSafe Smart Feed Automatic Pet Feeder comes with a 1 Year Limited Warranty. For detailed terms and conditions, please refer to the official PetSafe website or contact customer support.

9. Customer Support

For any questions, concerns, or assistance with your PetSafe Smart Feed, please contact our U.S.-based customer care team. Our pet product experts are available via phone, email, or chat to provide the support you need.

Visit the official PetSafe website for contact details and additional resources: PetSafe Official Store