Introduction
This manual provides essential instructions for the safe and efficient operation, maintenance, and troubleshooting of your Kolice ICM-390-b Commercial Soft Serve Ice Cream Machine. Please read this manual thoroughly before operating the machine and retain it for future reference. Proper use and maintenance will ensure optimal performance and extend the lifespan of your equipment.

Figure 1: Front angle view of the Kolice ICM-390-b Commercial Soft Serve Ice Cream Machine.
Safety Instructions
Adhering to these safety guidelines is crucial to prevent injury and damage to the machine.
- Ensure the machine is connected to a grounded power outlet with the correct voltage (110V 60HZ) as specified.
- Do not operate the machine with a damaged power cord or plug.
- Keep hands and foreign objects away from moving parts during operation.
- Always unplug the machine before cleaning, maintenance, or when not in use.
- Do not immerse the machine in water or spray water directly onto electrical components.
- Only qualified personnel should perform repairs or internal servicing.
- Ensure adequate ventilation around the machine to prevent overheating.
- This appliance is designed for commercial use only.
Product Overview
The Kolice ICM-390-b is a heavy-duty commercial soft serve ice cream machine designed for high-volume production. It features a 3+2 mixed flavor system, allowing for two individual flavors and one mixed flavor. The machine is ETL certified and includes refrigerated upper tanks to keep mixtures fresh overnight.
Key Features:
- 5 Flavors (3+2 Mixed): Two distinct flavors and one swirl option.
- High Production Capacity: Approximately 11 gallons per hour.
- Refrigerated Hoppers: Three 7-liter hoppers keep mix fresh overnight.
- Transparent Dispensers: Allows visibility of ice cream making status.
- 4.3-inch Touch Control Panel: Intuitive operation with auto counting and auto washing functions.
- Durable Construction: Food-grade stainless steel exterior.
- Mobility: Equipped with non-slip feet and wheels for easy positioning.

Figure 2: Side view of the Kolice ICM-390-b, highlighting its compact design.
Components:
- Hoppers: Three top-mounted tanks for liquid ice cream mix.
- Freezing Cylinders: Internal cylinders where the mix is frozen.
- Dispensing Handles: Five handles for dispensing individual and mixed flavors.
- Control Panel: Digital interface for operation and settings.
- Drip Tray: Collects any drips from the dispenser.
- Air Vents: Located on the sides for compressor cooling.

Figure 3: Close-up of the transparent dispensing nozzles and handles.

Figure 4: Top view of the three hoppers, where the ice cream mix is stored.
Control Panel:
The 4.3-inch touch control panel provides access to all machine functions.

Figure 5: Detailed view of the digital touch control panel.
- PRODUCTION: Initiates the ice cream freezing process.
- WASH: Activates the automatic cleaning cycle.
- STOP: Halts current operation.
- ADD/REDUCE: Adjusts settings such as hardness.
- PRECOOL: Engages the precooling function for the hoppers.
- AUTO COUNTING: Displays the number of servings dispensed.
Setup
- Unpacking: Carefully remove the machine from its packaging. Inspect for any shipping damage.
- Placement: Position the machine on a stable, level surface. Ensure there is adequate clearance (at least 6 inches) around all sides for proper ventilation. The machine dimensions are 24.41"L x 23.62"W x 48.43"H.
- Power Connection: Connect the machine to a dedicated 110V 60HZ power outlet. Ensure the circuit can handle 2000W.
- Initial Cleaning: Before first use, thoroughly clean all parts that will come into contact with food, including hoppers, freezing cylinders, and dispensing components. Refer to the 'Maintenance' section for detailed cleaning instructions.
- Assemble Dispenser: Ensure all dispensing handles, valves, and seals are correctly assembled and securely in place.
Operating Instructions
1. Preparing the Mix:
- Prepare your liquid ice cream or gelato mix according to the manufacturer's instructions.
- Pour the prepared mix into the respective hoppers. The machine has three 7-liter hoppers.

Figure 6: Hoppers filled with liquid ice cream mix.
2. Initial Start-up:
- Turn on the main power switch.
- Press the PRECOOL button on the control panel to chill the hoppers and maintain mix freshness.
- Once the mix is sufficiently chilled, press the PRODUCTION button to begin the freezing process in the cylinders. The machine will churn and freeze the mix until it reaches the desired consistency. This typically takes 5-15 minutes depending on mix temperature and desired hardness.
- Monitor the display for readiness indicators.
3. Dispensing Ice Cream:
- Place an ice cream cone or cup under the desired dispensing nozzle.
- Pull down the corresponding handle to dispense the ice cream.
- For a mixed (swirl) flavor, pull down the center handle.
- Release the handle to stop dispensing.

Figure 7: Dispensing soft serve ice cream.

Figure 8: Examples of ice cream shapes from the included mold tools.
4. Overnight Standby:
The upper tanks are refrigerated, allowing mixtures to remain fresh overnight. Ensure the PRECOOL function is active when the machine is not in production mode to maintain optimal temperature for the mix.
Maintenance
Regular cleaning and maintenance are essential for hygiene, performance, and longevity.
Daily Cleaning:
- Empty Hoppers: At the end of each day, if not using the overnight standby feature, drain any remaining mix from the hoppers.
- Rinse: Pour warm water into the hoppers and run the WASH cycle for a few minutes. Drain the water. Repeat with clean water.
- Disassemble Dispenser: Remove the dispensing handles, valves, and seals. Wash them thoroughly with warm, soapy water and a small brush. Rinse and sanitize.
- Wipe Down: Wipe all exterior surfaces of the machine with a damp cloth.
Weekly Cleaning (or as needed):
- Full Disassembly: Completely disassemble the freezing cylinders, including the beater/auger and scraper blades.
- Thorough Cleaning: Wash all disassembled parts with warm, soapy water. Use appropriate brushes for hard-to-reach areas.
- Sanitize: Sanitize all food-contact parts using a commercial food-grade sanitizer according to its instructions.
- Lubricate: Apply food-grade lubricant to all O-rings and seals before reassembly to ensure proper sealing and prevent wear.
- Reassemble: Carefully reassemble all components, ensuring they are correctly seated.
Troubleshooting
This section addresses common issues you might encounter. For problems not listed here, please contact Kolice customer support.
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not turn on | No power, tripped breaker, loose connection | Check power cord, wall outlet, and circuit breaker. |
| Ice cream is too soft/hard | Hardness setting incorrect, mix temperature too high/low | Adjust hardness setting on the control panel (ADD/REDUCE). Ensure mix is properly chilled before production. |
| Machine making unusual noise | Loose parts, motor issue, insufficient lubrication | Turn off and unplug. Check for loose components. Ensure proper lubrication during cleaning. If noise persists, contact service. |
| Mix not flowing into freezing cylinder | Hopper valve closed, mix too thick, air vent blocked | Ensure hopper valves are open. Check mix consistency. Clear any blockages. |
| Leaking from dispenser | Worn or improperly installed seals/O-rings | Disassemble and inspect seals/O-rings. Clean, lubricate, and reassemble correctly. Replace if worn. |
Specifications
Detailed technical specifications for the Kolice ICM-390-b model.
| Feature | Detail |
|---|---|
| Model Name | ICM-390-b |
| Brand | Kolice |
| Power Supply | 110V 60HZ |
| Rated Power | 2000W |
| Production Capacity | 11 gallons / hour |
| Hopper Capacity | 3 x 7 Liters |
| Cylinder Capacity | 3 x 1.5 Liters |
| Product Dimensions (L x W x H) | 24.41" x 23.62" x 48.43" (62 x 60 x 123 cm) |
| Net Weight | 286 lbs (130 kg) |
| Material | Food-grade Stainless Steel |
| Control Panel | 4.3-inch Touch Control |
| Special Features | 3+2 mixed flavor, full transparent dispenser, upper tanks refrigerated, auto counting, auto washing |
| Certifications | ETL Certified |
| UPC | 714453232634 |

Figure 9: Internal components and features diagram.
Warranty and Support
For warranty information and customer support, please contact Kolice directly. The product typically includes a 30-day return policy from the date of purchase. Additional protection plans may be available through your retailer.
For technical assistance, parts, or service inquiries, please reach out to the seller, Kolice, through your purchase platform or their official contact channels.




