1. Introduction
This instruction manual provides essential information for the safe and efficient installation, operation, and maintenance of your Franke 115.0521.438 Atlas Neo Pull-Out Kitchen Faucet. Please read this manual thoroughly before installation and retain it for future reference.

Figure 1: Franke Atlas Neo Pull-Out Kitchen Faucet, showcasing its stainless steel finish and L-type spout.
Product Overview
The Franke Atlas Neo Pull-Out Kitchen Faucet (Model 115.0521.438) is designed for modern kitchens, featuring a durable stainless steel construction and a convenient pull-out spout. Its innovative design ensures ease of use and a compact, splash-free water flow.
Key Features
- Material: High-quality stainless steel 304 for durability and hygiene.
- Pull-Out Spout: Features an L-type spout with mobile articulation for extended reach and flexibility.
- Laminar Jet: Special aerator design provides a compact, crystal-clear, and splash-free water stream.
- Ceramic Cartridge: Equipped with a reliable ceramic cartridge for precise water flow and temperature control.
- Lever Movement: Mixer lever offers a 0° to 90° range of motion, facilitating control even when positioned close to a wall.
- Spout Rotation: The spout can rotate up to 180° for versatile use.
2. Safety Information
Please observe the following safety precautions during installation and operation to prevent injury or damage to the product.
- Always turn off the main water supply before beginning any installation or maintenance work.
- Ensure all connections are secure and watertight to prevent leaks.
- If you are unsure about any part of the installation process, consult a qualified plumber.
- Do not use abrasive cleaners or harsh chemicals on the faucet's surface, as this may damage the finish.
- Keep small parts out of reach of children.
3. Components and Dimensions
The Franke Atlas Neo Pull-Out Kitchen Faucet includes the main faucet body, a pull-out spout with a nylon hose, and necessary installation hardware. Refer to the diagram below for detailed dimensions.

Figure 2: Technical drawing illustrating the dimensions and rotation capabilities of the faucet. Key dimensions include a 35mm installation hole diameter, 297mm spout height, and 225mm spout depth.
Key Dimensions:
- Installation Hole Diameter: 35 mm
- Cartridge Size: 35 mm
- Spout Height: 297 mm
- Spout Depth: 225 mm
- Connection Hoses Length: 450 mm
- Connection Type: 3/8"
4. Installation Instructions
Follow these steps for proper installation of your Franke Atlas Neo Pull-Out Kitchen Faucet. Professional installation is recommended.
- Prepare the Installation Area: Ensure the main water supply is turned off. Clear the area under the sink and ensure the sink hole is clean and free of debris. The required installation hole diameter is 35 mm.
- Mount the Faucet: Insert the faucet body into the prepared hole on the sink or countertop. Ensure the base gasket is correctly positioned to prevent water ingress.
- Secure the Faucet: From underneath the sink, slide the rubber washer, metal washer, and then the body nut onto the threaded rod of the faucet. Tighten the body nut securely using an appropriate wrench until the faucet is stable.
- Connect Water Supply Lines: Connect the hot and cold water supply lines (450 mm length, 3/8" connection) from the faucet to your home's water supply. Use appropriate sealing tape or compound on threaded connections to prevent leaks. Ensure hot and cold lines are connected to the correct inlets.
- Install the Pull-Out Hose: Connect the pull-out hose to the designated port on the faucet body underneath the sink. Ensure the hose moves freely and does not kink.
- Attach Counterweight (if applicable): If a counterweight is provided, attach it to the pull-out hose at a suitable height to ensure smooth retraction of the spout.
- Test for Leaks: Once all connections are made, slowly turn on the main water supply. Check all connections for any signs of leaks. Operate the faucet, including the pull-out function, to ensure proper water flow and retraction.

Figure 3: An example of the Franke Atlas Neo Faucet installed in a kitchen environment, demonstrating its aesthetic integration.
5. Operating Instructions
Your Franke Atlas Neo Pull-Out Kitchen Faucet is designed for intuitive operation.
Water Flow and Temperature Control
- The single lever handle, located on the right side, controls both water flow and temperature.
- Lift the lever to increase water flow. Push it down to decrease or stop the flow.
- Move the lever left for hot water and right for cold water. The lever has a 0° to 90° range of motion.
Using the Pull-Out Spout
- Gently pull the L-type spout head from its housing to extend the hose.
- The mobile articulation allows for flexible movement and extended reach for various tasks, such as rinsing vegetables or cleaning the sink basin.
- After use, guide the spout head back into its housing. The counterweight (if installed) will assist in smooth retraction.

Figure 4: Detail of the pull-out spout mechanism, showing the flexible connection for extended reach.
Laminar Water Jet
- The faucet is equipped with a laminar aerator, which produces a compact, non-aerated, and splash-free water stream. This is ideal for filling pots and general rinsing tasks.
6. Maintenance and Care
Regular cleaning and proper care will ensure the longevity and appearance of your Franke Atlas Neo Faucet.
Cleaning the Faucet
- Clean the stainless steel surface regularly with a soft cloth and mild soap or a specialized stainless steel cleaner.
- Rinse thoroughly with clean water and dry immediately to prevent water spots.
- Do not use: Abrasive sponges, scouring pads, harsh detergents, acidic cleaners, or cleaners containing chlorine or ammonia, as these can damage the finish.
Aerator Maintenance
- If water flow becomes restricted, the aerator may be clogged with mineral deposits.
- Unscrew the aerator from the tip of the spout.
- Rinse the aerator under running water and gently brush away any debris. For stubborn deposits, soak the aerator in a solution of equal parts white vinegar and water for a few hours.
- Reattach the aerator securely.
7. Troubleshooting
This section addresses common issues you might encounter with your faucet.
| Problem | Possible Cause | Solution |
|---|---|---|
| Low Water Flow | Clogged aerator, partially closed shut-off valve, kinked supply line. | Clean the aerator (see Maintenance). Ensure shut-off valves are fully open. Check supply lines for kinks. |
| Leaks from Spout | Worn ceramic cartridge, loose aerator. | Ensure aerator is tight. If leaking persists, the ceramic cartridge may need replacement. Contact Franke support. |
| Leaks from Base | Loose mounting nut, damaged O-rings or gaskets. | Tighten the mounting nut under the sink. If leaks continue, inspect and replace O-rings or gaskets. |
| Pull-Out Spout Does Not Retract Smoothly | Hose obstruction, counterweight dislodged or missing. | Check under the sink for any obstructions to the hose. Ensure the counterweight is properly attached and positioned. |
If you are unable to resolve an issue using these troubleshooting steps, please contact Franke customer support or a qualified plumber.
8. Technical Specifications
| Brand | Franke |
| Model Number | 115.0521.438 |
| Product Line | Atlas Neo |
| Material | Stainless Steel 304 |
| Finish | Stainless Steel |
| Color | Silver |
| Spout Type | L-type, Pull-Out |
| Aerator Type | Laminar |
| Lever Movement Range | 0° to 90° |
| Spout Rotation Range | 180° |
| Installation Method | Single-hole, Body Nut |
| Required Installation Hole Diameter | 35 mm |
| Cartridge Size | 35 mm |
| Connection Size | 3/8" |
| Connection Hose Length | 450 mm |
| Product Dimensions (L x W x H) | 29.7 x 24 x 10 cm |
| Spout Height | 297 mm |
| Spout Depth | 225 mm |
| Weight | 2 kg (4.41 lbs) |
| Country of Origin | Switzerland |
9. Warranty Information
Franke products are manufactured to high-quality standards. Specific warranty terms and conditions for your Franke Atlas Neo Pull-Out Kitchen Faucet are typically provided with your purchase documentation. Please refer to the warranty card or Franke's official website for detailed information regarding coverage, duration, and claims procedures.
Retain your proof of purchase for any warranty claims.
10. Customer Support
For technical assistance, spare parts, or further inquiries regarding your Franke Atlas Neo Pull-Out Kitchen Faucet, please contact Franke customer support.
Visit the official Franke website for contact details specific to your region.
Website: www.franke.com





