Jabra Evolve 20 MS Stereo Headset Instruction Manual

Model: Evolve 20 (GSA4999-823-109)

1. Introduction

The Jabra Evolve 20 MS Stereo Headset is a professional wired headset designed for clear communication and music listening. It features a noise-canceling microphone to reduce background distractions and an intuitive control unit for easy call management. This manual provides essential information for setting up, operating, and maintaining your headset.

2. Package Contents

Please check the package for the following items:

Jabra Evolve 20 MS Stereo Headset with integrated control unit

3. Product Overview

3.1 Headset Components

The Jabra Evolve 20 MS Stereo Headset features an adjustable headband, foam ear cushions for comfort, and a flexible microphone boom arm that can be positioned for optimal voice pickup.

Jabra Evolve 20 MS Stereo Headset Control Unit

The inline control unit provides easy access to essential call management functions, including volume adjustment, microphone mute, and answer/end call buttons.

4. Setup

4.1 Connecting to Your Computer

Locate an available USB port on your computer (desktop or laptop).
Plug the USB connector of the Jabra Evolve 20 headset into the USB port.
Your computer should automatically detect and install the necessary drivers. This may take a few moments.
Once installed, the headset will be ready for use. You may need to select the Jabra Evolve 20 as your default audio device (microphone and speaker) in your operating system's sound settings or your communication software (e.g., Microsoft Teams, Skype for Business).

5. Operating Instructions

5.1 Wearing the Headset

Adjust the headband to ensure a comfortable and secure fit on your head.
Position the microphone boom arm so that the microphone is approximately 2-3 cm (1 inch) from your mouth.

5.2 Using the Control Unit

Volume Up (+): Press to increase the listening volume.
Volume Down (-): Press to decrease the listening volume.
Mute Microphone: Press the microphone icon button to mute or unmute your microphone during a call. An indicator light on the control unit may show the mute status.
Answer/End Call: Press the phone icon button to answer an incoming call or end an active call.

6. Maintenance

Proper maintenance ensures the longevity and performance of your headset.

Cleaning: Gently wipe the headset and control unit with a soft, dry cloth. For ear cushions, use a slightly damp cloth if necessary, but avoid excessive moisture. Do not use harsh chemicals or abrasive cleaners.
Storage: When not in use, store the headset in a clean, dry place, away from extreme temperatures and direct sunlight. Avoid tangling the cable.
Cable Care: Do not pull on the cable to disconnect the headset. Always grasp the USB connector.

7. Troubleshooting

If you encounter issues with your Jabra Evolve 20 headset, refer to the table below for common problems and solutions.

Problem	Solution
No sound from headset	Ensure the USB connector is fully inserted into the computer's port. Check the volume settings on the headset's control unit and on your computer. Verify that the Jabra Evolve 20 is selected as the default playback device in your computer's sound settings. Restart your computer.
Microphone not working	Ensure the microphone is not muted on the control unit. Check that the Jabra Evolve 20 is selected as the default recording device in your computer's sound settings. Confirm the microphone boom arm is correctly positioned near your mouth. Test the microphone with another application or device if possible.
Call control buttons not responding	Ensure the headset is properly connected. Verify that your communication software (e.g., Microsoft Teams, Skype for Business) is compatible with the headset's call control features. Restart the communication software or your computer.

8. Specifications

Key technical specifications for the Jabra Evolve 20 MS Stereo Headset:

Feature	Description
Model Name	Evolve 20
Connectivity Technology	Wired (USB)
Noise Control	Active Noise Cancellation, Passive Noise Cancellation
Microphone	Noise-canceling
Ear Placement	Over Ear
Form Factor	On Ear
Material (Ear Cushions)	Foam
Item Weight	4.6 ounces (0.29 Pounds)
Product Dimensions	8 x 7 x 1.5 inches
Compatible Devices	Desktops, Laptops, Softphones, Web Clients, Desk Phones
Controller Type	Answer/End, Mute, Volume

9. Warranty and Support

For detailed warranty information, please refer to the warranty card included with your product or visit the official Jabra website. Warranty terms and conditions may vary by region and retailer.

For technical support, product registration, or to access additional resources, please visit the official Jabra support website or contact their customer service directly. Keep your proof of purchase for warranty claims.

	Jabra Evolve 65 User Manual: Features, Setup, and Usage Comprehensive user manual for the Jabra Evolve 65 headset, covering features, wearing instructions, charging, connectivity options (PC and mobile), usage, software, support, and technical specifications.
	Jabra Evolve 40 User Manual: Setup, Features, and Specifications Comprehensive user manual for the Jabra Evolve 40 headset, covering setup, usage, call handling, busylight features, and technical specifications. Learn how to connect to PCs and mobile devices.
	Jabra Evolve 40 Professional Corded Headset Datasheet Detailed information on the Jabra Evolve 40, a professional corded headset engineered for enhanced productivity. This datasheet details its features, including passive noise cancellation, intuitive call controls, plug-and-play setup, and all-day comfort, making it ideal for business environments.
	Jabra Evolve 65 User Manual: Setup, Features, and Specifications Comprehensive user manual for the Jabra Evolve 65 headset. Learn how to connect, use, care for, and troubleshoot your Jabra Evolve 65 Bluetooth headset. Includes technical specifications and setup guides.
	Jabra Evolve 75 User Manual Comprehensive user manual for the Jabra Evolve 75 headset, detailing features, setup, connectivity, usage, software, and support. Learn how to use Active Noise Cancellation, Busylights, and connect via Bluetooth.
	Jabra Evolve2 65 User Manual: Setup, Features, and Operation Comprehensive user manual for the Jabra Evolve2 65 wireless headset. Learn about setup, features, calls, music, software, and troubleshooting. Includes detailed instructions and specifications.

Jabra Evolve 20