1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your Franke Active SM Soap Dispenser, Model 115.0547.911. Please read this manual thoroughly before installation and use to ensure proper function and longevity of the product. Keep this manual for future reference.
2. Product Overview
The Franke Active SM Soap Dispenser is designed for convenient dispensing of liquid soap in kitchen or bathroom environments. It features a durable construction and a rustic copper finish, complementing various interior designs.

Figure 1: Franke Active SM Soap Dispenser (Rustic Copper)
This image displays the Franke Active SM Soap Dispenser in a rustic copper finish. The dispenser features a cylindrical body with a pump mechanism and a horizontal spout extending from the top. The base is round, designed for countertop installation. The overall appearance is sleek and functional.
Key Features:
- Convenient top filling mechanism.
- Soap container capacity: 300 ml.
- Rosette diameter: 50 mm.
- Total height (with liquid container): 322 mm.
- Height from countertop to spout: 65 mm.
3. Safety Information
- Ensure all connections are secure to prevent leaks.
- Do not use abrasive cleaners on the dispenser's finish.
- Keep out of reach of children, especially when filled with cleaning solutions.
- Avoid overfilling the soap container.
4. Package Contents
Verify that all components are present before beginning installation:
- 1 x Franke Active SM Soap Dispenser (Rustic Copper)
- 1 x User Manual (this document)
5. Setup and Installation
This dispenser is designed for countertop installation. A mounting hole with a diameter of 35 mm is required.
Installation Steps:
- Ensure the countertop has a pre-drilled hole of 35 mm diameter. If not, consult a professional for drilling.
- Insert the dispenser's main body through the mounting hole from the top of the countertop.
- From underneath the countertop, secure the dispenser using the provided fastening nut and washer. Tighten firmly but do not overtighten.
- Attach the soap container (plastic bottle) to the threaded shaft of the dispenser from underneath the countertop.
- Ensure all components are securely fastened and the dispenser is stable.
6. Operation
Filling the Dispenser:
- To fill, simply lift the dispenser head from the top of the countertop.
- Pour liquid soap directly into the opening until the container is nearly full (maximum 300 ml capacity). Avoid overfilling.
- Replace the dispenser head securely.
Dispensing Soap:
Press down on the dispenser head to pump out liquid soap from the spout. Release to allow the pump to reset.
7. Maintenance
Cleaning:
- Clean the exterior of the dispenser regularly with a soft, damp cloth.
- For stubborn spots, use a mild soap solution and rinse thoroughly.
- Do not use abrasive cleaners, scouring pads, or harsh chemicals, as these can damage the rustic copper finish.
- Periodically, the soap container can be removed and rinsed with warm water to prevent soap buildup.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Dispenser not pumping soap. | Container is empty or pump mechanism is clogged. | Refill the soap container. If full, remove the dispenser head and rinse the pump mechanism with warm water to clear any blockages. |
| Soap leaks from the base. | Loose connection or damaged seal. | Check that the soap container and fastening nut are securely tightened. Inspect seals for damage and replace if necessary. |
| Dispenser head is stiff. | Soap residue buildup around the pump. | Remove the dispenser head and clean the pump mechanism thoroughly with warm water. |
9. Specifications
- Brand: Franke
- Model Number: 115.0547.911
- Part Number: ST-SD3261
- Color: Rustic Copper
- Material: Copper (dispenser body), Plastic (soap container)
- Product Dimensions (Overall): 12.68"L x 4.33"W x 2.09"H
- Total Height (with container): 322 mm (approx. 12.68 inches)
- Height from Countertop to Spout: 65 mm (approx. 2.56 inches)
- Item Weight: 15.8 ounces
- Soap Container Capacity: 300 ml
- Rosette Diameter: 50 mm
- Mounting Hole Diameter: 35 mm
- Shape: Round
10. Warranty and Support
For warranty information and customer support, please refer to the documentation provided at the time of purchase or contact Franke customer service directly. Warranty terms may vary by region and retailer.
You can typically find contact information on the official Franke website or through your product retailer.