Introduction
This manual provides comprehensive instructions for the setup, operation, and maintenance of your Mitel 5330e IP Phone. Please read this manual thoroughly to ensure proper use and to maximize the functionality of your device.
Product Overview
The Mitel 5330e IP Phone is an enterprise-class telephone designed for advanced communication needs. It features dual integrated Gigabit Ethernet ports, enabling high-speed network connectivity. This device offers real-time access to various applications and services, including web browsing, contact lists, and call history logs, alongside extensive customizable user settings.
Figure 1: Mitel 5330e IP Phone. An overhead view of the Mitel 5330e IP Phone, featuring its black handset, silver and black base, large display, and keypad. An Ethernet cable is coiled next to the phone.
Key Features:
- Large back-lit graphics display (160x320 pixels) with auto-dimming functionality.
- Twenty-four programmable, multi-functional, self-labeling keys, organized into three pages with eight keys each, for speed dialing, line appearances, and feature access.
- Twelve fixed function keys: Hold, Settings, Message, Speaker, Mute, Transfer/Conference, Redial, Cancel, Volume/Ringing/Contrast Up and Down, Previous Page, and Next Page.
- Three context-sensitive soft keys for intuitive feature access.
Setup
- Unpacking: Carefully remove all components from the packaging. Verify that all parts are present: the phone base, handset, coiled handset cord, and Ethernet cable.
- Handset Connection: Connect the coiled handset cord to the handset and to the designated port on the phone base.
- Network Connection: Connect one end of the Ethernet cable to the LAN port on the back of the phone and the other end to an active network jack or a network switch/router. The 5330e features dual integrated Gigabit Ethernet ports.
- Power Connection: The phone typically receives power over Ethernet (PoE). If PoE is not available, connect an appropriate power adapter (sold separately) to the power port on the phone and then to a power outlet.
- Initial Boot-up: The phone will power on automatically once connected to the network/power. It will then initiate its boot-up sequence and connect to your VoIP system.
Operating Instructions
Making and Receiving Calls:
- To Make a Call: Lift the handset or press the Speaker button. Dial the desired number using the keypad.
- To Answer a Call: Lift the handset or press the flashing line key, or press the Speaker button.
- To End a Call: Replace the handset or press the Speaker button again if using speakerphone.
Using Fixed Function Keys:
- Hold: Places an active call on hold.
- Settings: Accesses phone settings and preferences.
- Message: Accesses your voicemail messages.
- Speaker: Toggles speakerphone mode on/off.
- Mute: Mutes your microphone during a call.
- Transfer/Conference: Initiates call transfer or conference call features.
- Redial: Dials the last number called.
- Cancel: Cancels an action or exits a menu.
- Volume/Ringing/Contrast Up and Down: Adjusts volume, ringer volume, or display contrast.
- Previous Page/Next Page: Navigates through programmable key pages.
Programmable Keys:
The 24 programmable keys can be configured for speed dialing, line appearances, or feature access. Use the Previous Page and Next Page buttons to cycle through the three available pages of keys.
Maintenance
- Cleaning: Use a soft, damp cloth to clean the phone's exterior. Avoid abrasive cleaners or solvents. Do not spray liquids directly onto the phone.
- Cable Management: Ensure all cables are securely connected and not tangled or pinched to prevent damage.
- Software Updates: Your system administrator typically manages software updates for IP phones. Contact your IT department for any required firmware updates.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | No power over Ethernet (PoE) or power adapter not connected. | Verify Ethernet cable connection to a PoE-enabled port or ensure power adapter is securely connected and functional. |
| No dial tone. | Network connectivity issue or phone not registered with VoIP system. | Check Ethernet cable connection. Restart the phone. Contact your IT administrator if the issue persists. |
| Display is blank or dim. | Power issue or contrast setting. | Check power connection. Adjust display contrast using the dedicated fixed function keys. |
Specifications
- Brand: Mitel
- Model: 5330e IP Phone
- Part Number: 50006476
- Dimensions (L x W x H): 9.25 x 7.48 x 7.09 inches
- Weight: Approximately 2.21 pounds
- Color: Black
- Material: Metal, Plastic
- Telephone Type: Corded
- Power Source: Corded Electric (PoE capable)
- Dialer Type: Single Keypad
- Answering System Type: Digital
- Compatible Devices: VoIP services, computer systems, answering machines
Warranty and Support
This Mitel 5330e IP Phone is a Certified Refurbished product. It is tested and certified to look and work like new. The refurbishing process includes functionality testing, basic cleaning, inspection, and repackaging. The product ships with all relevant accessories and includes a minimum 90-day warranty provided by the seller. For support or warranty claims, please refer to the documentation provided by the seller or contact your system administrator.
